BSA 375 Week #4 DQ 2
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This 0 page Study Guide was uploaded by an elite notetaker on Wednesday November 11, 2015. The Study Guide belongs to fin571 at Kaplan University taught by in Fall 2015. Since its upload, it has received 25 views.
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Date Created: 11/11/15
BSA 375 Week 4 DO 2 1 Week 4 DQ 2 Based on Walsh39s 2007 article explain why end user satisfaction should be used in addition to ROI when measuring new systems Endusers provide revenue that supports business sustainability thus to retain valued customers business must provide an excellent level of customer support to endusers The return on investment associated with customer satisfaction can be hard to measure The example British company used in Walsh s article depicts an easily identifiable increase in customer maintenance The evidence to support ROI in IT services may not be practical in some business scenarios The major factor that I identified in this article was endusers play a critical role in the business profit margins Keeping both consumers and IT support staff happy leads to increased consumer loyalty and adqeute IT support IT support groups need efficient systems to provide the consumer with the proper service and support
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