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ENG 221 Week 3 (DQ 1 and DQ 2)


ENG 221 Week 3 (DQ 1 and DQ 2) fin571

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ENG 221 Week 3 (DQ 1 and DQ 2)
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This 0 page Study Guide was uploaded by an elite notetaker on Wednesday November 11, 2015. The Study Guide belongs to fin571 at Kaplan University taught by in Fall 2015. Since its upload, it has received 26 views.

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Date Created: 11/11/15
ENG 221 Week 3 Discussion Question 1 Based on Weidenhammer s 2008 article what guidelines for developing an RFP might you use in your organization What is your greatest Challenge in designing documents and specifically RFPs Post your 100 150 word response to DQI by using this provided thread Due Wednesday XXXX One of the guidelines that Weidenhammer suggested is to get input from all departments that will be using the software This information will help to define the uses of the software and help in deciding the type of software to purchase After all you want to buy software that the employees will use If you buy something that is of no use to the employees they will find a way around using what was purchased Another one of the guidelines that was discussed was to be very Clear about what it is that the company is looking for in the request I believe the greatest challenge in designing an RFP would be in defining and Clearly stating what type of software the company is looking to buy Weidenhammer 2008 Reference Weidenhammer J 2008 February ABCs for RFPs Government Procurement 161 22 23 Retrieved October 13 2010 from ABIINFORM Global Document ID 1438012321 Discussion Question 2 For what purpose has your company or one you are familiar with created RFPs What individual or department creates RFPs in this company What is one issue or situation in your workplace that would be appropriate for the creation of an RFP such as acquiring a new housekeeping contractor adding appliances to the break room better parking and so on One purpose that a previous employer had to create an RFP was for a workforce management solution for the sales department The sales department consisted of about 250 agents between two offices working over the course of a 14hour day the agents were responsible for handling around 4000 phone calls a day The department needed a solution that integrated with the telephony system and could efficiently schedule the agents based on incoming call trends over the day and week The solution also needed to monitor the agents39 behavior and schedule compliance by recording login and logout times as well as talk time At my previous employer the department heads were the mainly the ones responsible for creating RFPs for solutions and services needed for their department also if the prospective solution was for multiple departments the RFP was created collaboratively There was executive review and approval on all RFPs One situation at my previous employer that I know is needed for an RFP is for long distancetoll free service As the company would take up to 4000 phone calls a day from customers calling tollfree numbers and from across the nation there is a need for service from a large reputable carrier as the phone calls are the lifeblood of the company This RFP process takes about two months from creation to the signing of a contract


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