MGT 437 Week 5 Individual Assignment - Performance Measurement Paper
MGT 437 Week 5 Individual Assignment - Performance Measurement Paper
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Date Created: 11/12/15
Performance Measurements Name University of Phoenix Performance Measurements Performance measurement tools have been used by many organizations or companies these days as one of their strategies in achieving success Specifically this tool is useful for detailed evaluation of the production process of one company provide extensive guidance for the decision making process and assess the performance of the company departments and individual employees In general measurement tools are created to give the company an easier access to a feedback system regarding its consistency in achieving their goals and to provide them with options on how they can improve their current process Basically it gives companies a preview of how they are currently performing and where they might be heading Another benefit of having a performance system is being able to better motivate the employees to do better with their jobs However such tool also has its consequences and the company should also be ready for it Managers can easily monitor how their employees are doing by having a performance measurement tool And one way for them to make their work performance consistent is by having a reward system With this employees will really work harder with the hopes of attaining the reward There have been many records and surveys that testified to the positive impacts of performance measurement tools to the employee work performance In the US Municipalities 96 of the respondents found the tool substantial and 333 find it moderate Moreover these results are supported by the same survey conducted in other US counties which gathered 315 of the respondents agreed to the accurate effectiveness of the performance measurement tool In terms of its impact on employee motivation 3268 of the respondents agreed to its effectiveness All these records only suggest that there are many organizational aspects that the performance measurement tool can improve Below are some of the major points to consider to ensure that a company has a good performance measurement system are c The results should be kept clear and brief 0 A company has polished both its internal and external communication 0 Employees and other stakeholders should know about the performance measurement tool 0 The manager should be able to establish a proper implementation of the performance measurement tool 0 Whatever results gained from performance measurement should be re ected with the employees salary incentives and recognition Organizations have many ways of re ecting the results of the performance measurement results by giving them either monetary rewards or additional off days It is also ethical for an employee to receive a feedback directly from his or her supervisor whether it is a positive or negative feedback One of the most popularly used performance measurement tool is the dashboard The most important information about the company can be found in the dashboard such as the target and performance data reports which can be printed out through a spreadsheet on a regular basis This makes it easier for managers to access whatever information they need instead of constantly waiting for someone else to give it to them Information such as performance of the employees organizational productivity custom orders and order fulfillment are some of the necessary information for managers From this accessible information the managers can readily make decisions for the company or with regards to any issue Dashboards used to be highly static meaning it is only capable of providing one preview of a data at a time However due to the technological advancements dashboards are growing to be more interactive Now it is already possible for the users to upload their own data on the dashboard Carr 2008 Motorola first invented the sixsigma in 1980s with the goal of providing better quality for the processes in various businesses which many hug and small businesses are already using This program is very useful in ensuring customer value and reliability It was initially developed for quality control of businesses but later on companies are starting to use it to improve their communication system thus resulting to more improved processes in companies The major result of this is still higher quality of outputs Apparently the sixsigma program was developed for the sole purpose of enhancing the business processes such as the variation reduction and financial reporting Because of the goals the result of the sixsigma program is wellimproved customer satisfaction of most businesses The technology behind this program is DMAIC methodology or defines measure analyze improve and control Define stage is where the problem is identified and then it is quantified during the measure stage The causes of the problem are then identified during the analyze stage Improving stage is when the problems are fixed Finally the control phase is putting everything in place assuring that the problem will not happen again Sixsigma program 2004 Perhaps almost any type of organization has already experienced having a project fail Any project failure can cost an organization a lot of millions Common reasons for a failed project are cancellation and failure to complete it at the given timeline Moreover failure to specify project details Will also lead to its failure as well as lack of communication and project management Finally the major factor that leads to project failure is the lack of project measurement It is one aspect of the project that actually sports any issue on the project and address them before the proper project kick off and implementation These are some of the project development and implementation based on the EDA PM system 0 Performance measurement should be used to determine possible hindrances to a project 0 Project must be according to the priorities of the project 0 A strong project management system should be well established 0 It should be noted that implementation of the PM system can take a lot of time effort and at some point money Thus a company should have the most competent staff to work on it With the close monitoring and support of the top management 0 Performance measurement can also be used to easily recognize achievements from thee project 0 The duties and responsibilities should be clearly set for the entire phase from project planning to implementation 0 Performance measurement will clearly identify the needs of the project 0 Consistency should be observed in terms of the project development and implementation with the company objectives and expected deliverables In this method the collect analyze interpret and report process in the project measurement should be identified 0 Business processes should include the project performance measurement in order for them to systematically collect analyze interpret and report whatever is derived from the project development 0 Performance measurement should be objective just quantifiable and results oriented while including substantial qualitative information Shayne 2004 Performance measurement can have different functions customer satisfaction business development employee motivation and business process enhancement It has been widely used as a tool to motivate employees to do better in their jobs with the promise of incentives or rewards Having a pool of motivated employees will eventually lead to high quality outputs Moreover performance measurement will allow a company to operate according to their goals and have a way to analyze how the output of their current processes will go It Will also give the company a chance to improve certain areas Which they think are more useful in achieving their goals Performance measurement is also a reliable tool for managers for their decisionmaking processes because of its objectivity References Carr N 2008 The Data Dashboard American School Board Journal 19512 42 Retrieved August 2 2010 from Master FILE Premier database Mausolff C amp Spence J 2008 Performance Measurement and Program Effectiveness A Structural Equation Modeling Approach International Journal of Public Administration 316 595615 doi10108001900690701640929 Shayne B 2004 PerformanceMeasurement Retrieved August 2 2010 from httpWWWperformancemeasurementnet SIXSIGMA PROGRAM 2004 In Encyclopedia of Health Care Management Sage Retrieved August 2 2010 from httpWWWcredoreferencecomentrysageeohcmsixsigmaprogram
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