HHS245 W 7 DQ 1
HHS245 W 7 DQ 1
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This 0 page Study Guide was uploaded by kimwood Notetaker on Friday November 13, 2015. The Study Guide belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 15 views.
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Date Created: 11/13/15
Compare and contrast the types of delivery systems as mentioned in Ch 7 What should agencies want in terms of good service and benefit delivery Explain your answer Central service delivery system is a Pyramidal type of hierarchy with the highest on top Beginning with the CEO CFO C00 and so on These administrative positions have more responsibility The next level would be directors and then managers Over all the centralized system has nay layers and can be advantages or result in negative situations This system also has many layers which in turn make it harder to manage The fewer the layers in larger organizations allows for more freedom to be creative increases formal accountability within organizations while it also decreases accountability to those it serves Chambers 2005 Client centered or inverted centered systems work exactly opposite of the Hierarchy Traditionally staff is overworked and under paid The staff works directly with the customer The organization ability to manage the entire operation is compromised and generally not as effective at dealing with issues Management becomes more of a pr representative then a leadership role One of the largest complaints or drawbacks is that the centralized organizations is that the organization is centered on its own structure and survival and has little time or energy to be clientconsumer centered much less to care for its practitioner sta Chambers 2005 Federated service delivery systems involve at two organizations that share the duties but separate those duties so that one organization is responsible for some of the policies and the second organization is responsible for the other policies These systems tend to be slow in resolving issues but do allow one person in charge to make an executive decision This is similar to the case management delivery system in that one person a case manager is responsible to make all the decisions and manage the system
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