MGT 445 Week 4 DQ 1
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This page Study Guide was uploaded by NUMBER1TUTOR Notetaker on Friday November 13, 2015. The Study Guide belongs to MKT421 at Phoenix College taught by in Fall 2015. Since its upload, it has received 30 views.
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Date Created: 11/13/15
There are 10 different primary sources of con ict in negotiations Resource Datatype Preferences and nuisances Differing attributes of causations Communications problems Differences in con ict orientation Structural or interpersonal power Identity Values Displaced and misattributed Resource con icts are con icts over ownership or control of something of value Datatype There are two types con ict over facts past or present and con ict over law Preferences and nuisances One person39s behavior disturbs another Communication is when language or behavior is misunderstood Differences in con ict orientation are differences in basic approach to relationships Values Differences over beliefs or values Structural and interpersonal power issues are about perceived unjust balance of power and how to rectify it Differing attributes of causation issues arise from parties seeing different cause for problem and therefore need different resolutions Displaced con ict parties are arguing over something other than actual issue Misattribution con ict There is an unacknowledged con ict and one party picks a ght with someone else Each of these con ict issues arise from different sources and require developing how to address them based on underlying cause of the con ict A skilled negotiator has a general understanding of all these and a working knowledge of a select few This is why deciding who will be resolving the con ict is an important decision for all parties involved Coltri Laurie S 2004 Con ict Diagnosis and Alternative Dispute Resolution Figure 71 PrenticeHall Pearson Education lnc Upper Saddle River New Jersey
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