BUS600 Final Paper
BUS600 Final Paper
Popular in Course
verified elite notetaker
Popular in Department
This 11 page Study Guide was uploaded by Experthelper Notetaker on Saturday November 14, 2015. The Study Guide belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 31 views.
Reviews for BUS600 Final Paper
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 11/14/15
Running head: MANAGEMENT COMMUNICATIONS 1 Significant Principles of Management Communications Name BUS 600: Management Communication with Technology Tools Instructor: March 16, 2015 MANAGEMENT COMMUNICATIONS 2 Significant Principles of Management Communications It is widely understood that communication in a business setting involves a complex set of unwritten rules. These rules govern speech, written correspondence and body language that vary around the world. “Good communication is essential to running a successful business, and small businesses need to excel at it to stay alive in a competitive market. While there are many types of communication used in the business setting, some people have not mastered them all. It is very important that businesses have great communicators on their management teams, because communication is the link between the company and the employer, as well as between the company and potential customers” (Brandenberg, 2015). Communication is an essential component of business, paying attention to business etiquette will benefit a first line manager all the way to a seasoned CEO. Verbal and nonverbal communication in the business atmosphere will allow a more effective transmission of information. In this paper I will provide a comprehensive research review of the significant principles of management communications used to successfully achieve organizational objectives. Utilizing both personal work experience and research on communication and in the workplace, I will describe, and explain the various components of business communication. Dr. John Lund once stated, “Don`t communicate to be understood; rather, communicate so as not to be misunderstood” (Anderson, 2013). Communication is the foundation all human interaction. Effective communication allows messages, thoughts, and ideas to be transmitted and received from one person to another. In a business environment, communication holds the same power and influence as it does in less formal settings. Communication allows for deals to be made, personnel to interact, and for manager’s voices are not only to be heard, but also MANAGEMENT COMMUNICATIONS 3 understood. Amy Anderson states” business communication is determined by three things: 55% is based on their facial expressions and their body language, 37% is based on the tone of their voice, and 8% is based on the words they say” (Anderson, 2013). Equally the communicator and listener of what’s being communicated share the benefit of effective communication. The above three factors that were mentioned are important to the role of effective communication. Interpersonal communication is performed with a minimum of two personnel. It is important to begin interpersonal communication with evaluating one’s self. Selfevaluation will allow a person to be open to another. Awareness of one’s self will also help them identify the required actions to behave with competence in different situations. The better your self awareness the more you will have the ability to adapt to changing circumstances and change your behavior accordingly. “Interpersonal skills are important to managers charged with building workplace trust and cooperation from staff members who are collectively accountable for furthering business goals. Imprecise and rash business communication frequently results in wasted time because of the need to revisit matters that were not properly communicated” (Cross, 2015). Personally having to overcome communication barriers was quite easy. I have always been outspoken and easy to get along with. My greatest communication skill is being able to relate with my audience. Most of my communication was with personnel in the military. Whether it is communication to superiors or subordinates, I was always able to relate to them. Subordinates, because I was once in their shoes, and superiors, because I know how important their position was in making critical decisions. I was never the one to seek superiority because I had information that others needed. I worked for supervisors like that in the past. They would hold onto information knowing they had what you needed. This always frustrated me and I swore MANAGEMENT COMMUNICATIONS 4 I would never be that person. I made it a point, that when I received information, and it could be collaborated, I would pass it on to those in a need to know position. “Intercultural communications have a high degree of complexity and require the participants to make great intellectual and emotional efforts, in addition to the linguistic ones, in order to achieve communication. Obstacles to intercultural communication are manysided and if the participants in the communication process are not careful to avoid them, they can easily hinder or block communication” (Boaca, 2014). International communications are communications that are carried on over international borders. “Several key areas require consideration and adaptation when communicating in international settings as well as for interactions between people from different cultures in the same country. Further, cultural gender equality and inequality strongly affects patterns of communication between males and females internationally.” (Baack, 2012). Cultural surroundings may be influenced by personalities as well. Out text lists the most common areas in which communication in international and intercultural settings require examination. They are language and slang, greetings, directness of address, speaking versus silence, eye contact, ethnocentrism, stereotyping, differences in the meanings of nonverbal cues, personal space issues, use of symbols and cultural icons, cultural context. “Verbal and nonverbal communication shapes our interactions with others in business and interpersonal relationships, as well as our financial and personal success, and our physical and psychological wellbeing”. (Lucas, 2014). Verbal communication is any communication involving the use words, whether through speech, writing or use of sign language. Conversations we have with a coworker over coffee discussing news and sports are a form of verbal communication. A text message you receive from your significant other telling you to pick up MANAGEMENT COMMUNICATIONS 5 the laundry is a form of verbal communication. Nonverbal communication on the other hand ‘includes body language, such as gestures, facial expressions, eye contact and posture. Touch is a nonverbal communication that not only indicates a person's feelings or level of comfort, but illustrates personality characteristics as well” (Lucas, 2014). “Among the various factors determining the success of an effective communication, nonverbal cues play a vital role…oral communication involves nonverbal signals like gestures, postures, facial expressions, pace, intensity, tone of voice and body language” (Subapriya, 2009). I have been a part of communications where a person uses no or very little nonverbal communication skills. Standing in one place, mono tone voice, no eye contact or facial expressions, are some of the signs I witnessed. It is very hard to understand how passionate a person is in what they are communicating without the use of nonverbals. “The purpose of business writing is to convey information to someone else or to request information from them. To be effective writing for business, you must be complete, concise, and accurate” (Reh, 2015). In his article, John Reh also breaks down steps for an effective written business communication. They are: organize your material, consider your audience, write, proofread, and edit your text. Just as in writing this paper, those steps can be used also. I organized my material in a manner that was described in the assignment breakdown. My audience is my instructor, I am currently writing the paper, I will then proofread and edit accordingly. These steps may sound basic, but if a person follows them, they will become an effective business writer. In my military career I had written many communications, whether it is an email to superiors or a policy to subordinates I always kept it at a professional level. You MANAGEMENT COMMUNICATIONS 6 never know who may see the correspondence, so keeping in professional ensured, whoever saw it would understand what I was conveying and see it in a professional manner. “Having audience interaction makes our presentation more interesting and easier on everyone. It’s helpful to have strategies to get the audience involved early and often. People will pay attention if they know that at some point, they’ll have to participate. And providing the audience the opportunity to interact with each other adds a peer learning dimension to a presentation” (Hedges, 2014). Mrs. Hedges also provides additional tips to engage an audience including simply asking for interaction during the process of speaking, asking for audience member’s opinions, and getting your audience active by asking questions that require them to standup or raise their hands can engage and help maintain participation throughout your talk. Active listening is a communication skill that is valued in business communication. It is also helpful in social settings. Practicing active listening will ensure you understand what is being communicated to you. If the receiver of information is listening to understand, then they are performing active listening. I would ask questions during my communications to ensure the listeners aren’t daydreaming during to ensure active listening was happening. Engaging my audience was a way that I knew they understood what I was communicating. If I saw a person just giving a blank stare as if to be daydreaming, or nodding off, then I knew I had to take a different approach to my communication. Managers need to approach conflict in a healthy, productive manner. Ignoring it will only do harm to the organization. The use of effective business communication skills will allow managers to cut off conflict before it becomes detrimental. “Developing effective conflict resolution skill sets are an essential component of a building a sustainable business model. MANAGEMENT COMMUNICATIONS 7 Unresolved conflict often results in loss of productivity, the stifling of creativity and the creation of barriers to cooperation and collaboration” (Myatt, 2012). Opposing positions, competitive tensions, power struggles, ego, pride, jealousy, performance discrepancies, compensation issues, just someone having a bad day, are some of the reasons for conflict in the workplace. It’s how managers approach it that will determine the outcome. My experience with workplace conflict lead to me asking, how could this happen? At times I thought I may be to blame, was I not communicating effectively? Then after talking to the individuals, it was always one of the issues listed above. Once the conflict was resolved, I was able to put in place measures to ensure that type of conflict wouldn’t happen again. Typically it would be in the form of a policy letter. “The type of meeting, combined with the subject matter, tells you who needs to participate, what kind of interaction is needed to accomplish the meeting purpose, and provides the context for selection of group process techniques” (Creighton, 2004). Different techniques are used for leading teams and group meetings in the workplace and the most common tool employed is an agenda. A written schedule or talking points for a meeting will help the team’s leader to have a clear understanding of key points to be discussed. This will also make it easier to stay on track and focus on the key points and keeping the members focused. A team or meeting facilitator will be helpful in keeping the meeting on track and on time. Managers are busy personnel and keeping a meeting on track and on time is very important due to their busy schedule. If you schedule thirty minutes for a meeting keep it at thirty minutes. Poorly planned meeting are a waste of time, resources and money to a business. MANAGEMENT COMMUNICATIONS 8 My personal experience with business communication has taught me a great deal of what it means to be an effective communicator as well as an effective listener. My understanding of how my words and thoughts can and should be communicated to others so that they are well received and my audience understands, are better now than ever. Business communication is an evolving process so to say a person knows all there is would be a grave mistake. Effectively communicating is an art and continuous improvement is a must. I have provided a comprehensive research review of the significant principles of management communications used to successfully achieve organizational objectives. I utilized both personal work experience and research on communication and in the workplace; I also described, and explained the various components of business communication. MANAGEMENT COMMUNICATIONS 9 Reference Baack, D. (2012). Management Communication. Bridgeport Education. Inc. Boaca, M. (2014). Overcoming Stumbling Blocks in Intercultural Communication. Paper presented at the, 2 197206. Retrieved from http://search.proquest.com/docview/1528149122?accountid=32521 Brandenburg, D. (2015). What Communication Do you Use for a Business Setting? Retrieved from http://smallbusiness.chron.com/communicationusebusinesssetting24376.html Anderson, A.R. (2013). Successful business communication: It starts at the beginning. Forbes. Retrieved from http://www.forbes.com/sites/amyanderson/2013/05/28/successful businesscommunicationitstartsatthebeginning/ MANAGEMENT COMMUNICATIONS 10 Creighton, J. (2004). Using Group Process Techniques to Improve Meeting Effectiveness. Retrieved from http://www.effectivemeetings.com/teams/teamwork/creighton.asp Cross, V. (2015). The Effects of Interpersonal Communication in an Organization. Retrieved from http://smallbusiness.chron.com/effectsinterpersonalcommunicationorganization 18338.html Hedges, K. (2014). Five easy tricks to help make your presentation more interactive. Forbes. Retrieved from http://www.forbes.com/sites/workinprogress/2014/01/28/fiveeasy trickstomakeyourpresentationinteractive/ Lucas, A. (2014). The importance of verbal & nonverbal communication. LiveStrong.com. Retrieved from http://www.livestrong.com/article/156961theimportanceofverbalnon verbalcommunication/ Myatt, M (2012. 5 Keys of Dealing with Workplace Conflict. Retrieved from http://www.forbes.com/sites/mikemyatt/2012/02/22/5keystodealingwithworkplace conflict/ F. John Reh (2015). Writing for Business. Retrieved from http://management.about.com/od/communication/a/businesswriting.htm Subapriya, K.K. (2009). The Importance of NonVerbal Cues. ICFAI Journal of Soft Skills, 3(2), 3742. Retrieved from http://eds.a.ebscohost.com.proxy library.ashford.edu/eds/detail?vid=5&sid=55cc69b89e854f399a4b c7f4e51c331a %40sessionmgr4004&hid=4202&bdata=JnNpdGU9ZWRzLWxpdmU%3 #db=bsh&AN=40827646 MANAGEMENT COMMUNICATIONS 11
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'