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This 1 page Study Guide was uploaded by Experthelper Notetaker on Saturday November 14, 2015. The Study Guide belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 15 views.
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Date Created: 11/14/15
In communication, it is essential that the sender make sure that the transmission of information is well received to best ensure that all parties involved are informed and understand the message that the sender wanted to convey. The first step in ensuring communication success is goal setting. In order to enhance the likelihood of my communication intentions, I must be sure to set goals for the communication by first focusing on building the trust of the receivers while also being selective with words, sensitive to the setting, and being meticulous in the use of visual images and or written forms of communication (Baack 2012). In efforts to build trust, the sender could introduce themselves to the receiver. Since communication is inclusive of both verbal and non-verbal forms of communication, as the sender I must also pay careful attention to facial expressions, posture, and all other body language that can indicate the reception of the information by my audience. There are so many barriers to communication and as a sender I must remain cognizant of these barriers in efforts to lessen their ability to interfere with the stream of communication to the receivers. Being familiar with audience is key; age, educational levels, gender and organizational ties helps the sender to tailor the information specific to the needs of the audience (Baack, 2012). Non-verbal communication is very important and in any given situation one may disregard anothers verbal communication based on the fact that it doesn’t align with non- verbal cues. For example, if a nurse asks a patient their pain level and the patient says no while displaying non-verbal cues such as flinching, moaning, and clutching an incision site, it may indicate that the patient misunderstood the question, or is simply not being honest. As stated by Baack, 2012, being aware of barriers, paying attention to non-verbal cues and confirming that the receivers understand the message will lessen the potential of interrupting the transmission of information. Baack, D. (2012) Management Communications. San Diego, CA: Bridgepoint Education, Inc.
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