QNT 351- Team B- Week 2 Assignment- Data Collection
QNT 351- Team B- Week 2 Assignment- Data Collection
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Date Created: 11/14/15
Running head: DATA COLLECTION 1 Data Collection Tiffany Bates, Teresa Ivey, Vanessa Lopez, Ray Martinez, Rachel Ortiz, Natasha Shuemake Samuels QNT/351 May 26, 2014 Vahid Keyhani DATA COLLECTION 2 Data Collection Problem, Purpose, Research Questions, and Hypothesis Ballard Integrated Managed Services, Inc. created a study to gain a better understanding of the high turnover rate at Douglas Medical Center (DMC). The data collection has recommendations for Barbara Tucker, general manager, and will help with workplace improvements. The report includes data and recommendations to understand and reduce the company's high employee turnover rate. The turnover rate for DMC has been at industry standards of 55 to 60%. However, in the last four months it has risen to over 64%. The use of sick time has increased and a large number of workers waste time daily. Debbie Horner, HR manager, created a survey for workers to express their opinion about the work environment. The survey asked morale and demographic questions to see if it affects the employees' morale. The survey will help find the reason for the high turnover rate. Instrument Used for Data Collection The instrument used in Ballard Integrated Managed Services (BIMS) was the sample method. According to "Sampling" (2012), “The sample method is a process used in statistical analysis in which a predetermined number of observations will be taken from a larger population”. The Human Resource Manager, Debbie Horner handed out surveys to 449 employees asking 14 questions. Upper management did not have to take the survey; 449 employees received the survey and 78 completed and returned it. This is a 17.3% response rate. DATA COLLECTION 3 Horner asked question that ranged from one to five. The sample method wanted a response from employees to find the range of morale among employees. Types of Data Collected These questions in the survey asked if employees enjoyed working for the company, if employees were trained for their work, if the bosses treated employees fairly, if the employees feared losing their jobs, and if employees felt their pay was properly allocated. Some of the questions asked employees to choose between numbers 15, labeling them very positive or very negative. Additional questions were asked about his or her department, years of service, gender and if the employee was a manager or a supervisor. The data collected is a combination of quantitative and qualitative data. The quantitative data collected is the combination of years the employee worked with DMC and the number of employees within the company. The data can be categorized on the nominal level of measurement. The qualitative data collected are the remainder of the questions on the survey. For example, question number six asked if employees were paid fairly for the assigned work; 20 employees responded negatively by answering the question with a “very negative = 1,” 29 answered “somewhat negative = 2,” 19 answered “somewhat ok = 3,” 3 employees did not answer the question at all. None of the employees answered with a “very positive = 5” rating. Level of Measurement for Variables DATA COLLECTION 4 Coded Data Question 1 asked how well the employee enjoyed working for BIMS. Most employees responded with a response of 2, indicating employees’ enjoyment of their work experiences is negative. Question 2 asked do you enjoy your assigned shift? The mean is 2.73, the median is 2.5, and the mode is 2. The sample deviation is 1.45 and the variance 2.10. The employee’s response of 2 indicates a negative response. Question 3 asked if employees received the shift he or she desired. The responses revealed a mean of 2.81, a median of 3, and a mode of 2. The sample standard deviation was 1.41 with a sample variance of 1.98. Most employees answered with a ranking of 2 indicating most employees did not receive the shift they requested. The negative responses continued throughout the survey. Qualitative Data Coded Question A asks, “In which division do you work?” Based on the data, there is a fair representation of food and housekeeping workers in the survey, but maintenance represented 12% of the survey. The survey generated a 17.3% response from employees, so it is plausible that maintenance represented the group with the largest nonresponse rate. Question B, How long have you worked for BIMS? The mean, which was calculated in months, is 52.83, the median length of service is 27.5 months, and the mode is 14 months of service. The question had a range of 326 with the minimum length of service being two months and the maximum length of service 328 months. Most of the employees were employed by the company a little over a year. Question C asks the gender of the respondents; 63% of the respondents were male and 37% female. Question D asked if the employee was a manager or supervisor. The results were 15% manager or supervisor and 81% in nonmanagement roles. The men and nonmanagement employees DATA COLLECTION 5 were the largest representation in the survey. The majority of the responses were very negative (1) and negative (2). This means BIMS employees are not happy with the work condition they are experiencing. Eliminating Data Input Errors When it comes to the Ballard Integrated Managed Services Incorporated (BIMS) to be able to present their leadership with exact results it may be necessary that a data cleaning be performed to eliminate any input errors in the sample data. There is a known error within the data that is for those who have failed to provide a response to a particular survey question which prompts an internal decision which was made to enter a zero for any question that was ultimately left blank. There are several of these specific errors that were present in the sample data—5 zeros are present in the demographic questions and 17 zeros were present in questions 1 through 10. Additionally, there was another known error within the data, the result of a keystroke error, which ultimately resulted in an invalid value of “6” that were present in questions 1 through 10. The appropriate survey response for questions 1 through 10 should have the ultimately reflect a value of 1,2,3,4,5 with the “1” representing “Very Negative” and the number “5” would be representing “Very Positive” there seems to be six occurrences of this particular error (University of Phoenix, 2011, BIMS, Inc.). Appropriateness of the Data to Meet the Purpose of the Study The purpose of the survey was to determine why the employee turnover rate increased within four months. The employee turnover rate increased from an annual 55 to 60% and is now 64%. The data from the survey administered to BIMS employees will help the company DATA COLLECTION 6 determine how satisfied employees are with their work and what the business needs to focus on to retain its employees. The questions in the study are appropriate for the purpose of the study. The questions ask the employee how he or she feels about different aspects of their work, treatment, and pay. Other questions to include in the survey are: Do you enjoy the work or tasks assigned to your position? What do you think BIMS could do to improve employee morale? The combination of the questions listed and those included in the study will help BIMS address the increased employee turnover within the organization. Reference Benson, P. G., McClave, J. T., & Sincich, T. (2011). Statistics for Business and Economics (11th ed.). Retrieved from https://portal.phoenix.edu/home.html. www.justquestionanswer.com/viewanswer_detail?question_id=273&user=84 Lind, D. L., Marchal, W.G., & Wathen, S. A. (2011). Basic Statistics for Business and Economics (7th ed.). Retrieved from https://portal.phoenix.edu/home.html. University of Phoenix Material: Ballard Integrated Managed Services, Inc., Part 1
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