ITM 501 Case 1
ITM 501 Case 1
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Date Created: 11/15/15
Running Head: Knowledge Management TUI UNIVERSITY Excedric T. Mattox Module 1 CA ITM 501 Management of Information Systems and Business Strategies DR. James Walter Marion January 12, 2011 Introduction In today world of information flow technology it would be very easy to overload the net work with too much information. To keep this from happening there must be controls put in place to control how much information is being put out over the network. In this case assignment we will look at some very basic questions that should be asked prior to establishing a knowledge management system for implementation and some criteria in answering those questions. Discussion It is very easy to be overwhelmed by the amount of information that is being put out over the web on a daily basis it can reach astounding proportions of as much as a zettabyte. This discussion has been going on much longer than the computer. “More important, information overload was experienced long before the appearance of today's digital gadgets. Complaints about "too many books" echo across the centuries, from when books were papyrus rolls, parchment manuscripts, or hand printed. The complaint is also common in other cultural traditions, like the Chinese, built on textual accumulation around a canon of classics.” 1 http://chronicle.com/article/InformationOverloadThenand/125479/?sid=cr&utm_source=cr&utm_medium=en Personally I don’t believe that there is a thing as to much information I say this because information is power. That’s why the way the information is put out over the net must be monitored. If someone is trying to put out information that would hurt country that’s another thing but for the majority the information put out is for informational purposes’. There are a couple of terms that we must know in order to understand our way around the network: Data... data is raw. It simply exists and has no significance beyond its existence (in and of itself). Information... information is data that has been given meaning by way of relational connection. Knowledge... knowledge is the appropriate collection of information, such that its intent is to be useful. Understanding... understanding is an interpolative and probabilistic process. Wisdom... wisdom is an extrapolative and nondeterministic, non probabilistic process. Now that we understand some of the terms associated with knowledge management, let’s look at some of the basic questions to ask: - WHAT do you want to capture in regards to knowledge? Too much or too little wouldn’t be appropriate and could actually be counterproductive to what the system is designed to do. - WHO will be using, accessing the information. Who is the target audience the system is trying to reach? - Where will it go? What is the distribution geographically? Is it limited to your company/organization? - WHEN will or should this KM system be made available? When will it be accessed and/or used? - WHY do you need it? What’s its purpose and will it help you achieve your strategic goals? The main criteria for answering these questions would be what the organizations goal is. We would also want to look at the company’s policies this would help us determine what type of information and how much needs to be put out over the net. Once the leadership’s direction is realized and all rules are followed then you can effective start to ask and answer the questions needed to build a knowledge management system that will enhance the organization. This was stated exceptionally well in a book written by Morten Hansen. “Morten Hansen articulated very well in his book ‘Collaboration‘how easy it is to overcook business collaborative initiatives by underestimating costs, misdiagnosing problems and struggling with hostile cultures. It is often better to nurture smaller teams or individuals than launch into blind collective efforts he argues. Identifying how and where to stimulate collective activity in a business is harder than it appears, particularly now there are so many digital tool vendors enabling the supporting infrastructure, which is not the hard part.” I think that one thing that we can do to insure that we are not overloading is to come up with good storing procedures. This will help eliminate a lot of traffic that is on the net. If we are able to store this material like we do with manuscript this would be a great help. “It has been a long time since scholars have been concerned, as the humanists were in the Renaissance, about being unable to recover longforgotten texts. Historians routinely look at old manuscripts, preserved but then forgotten in a personal or institutional library or archive. Although the handwriting may require some deciphering, ink on paper remains legible for centuries. But despite the 2 http://www.zdnet.com/blog/collaboration/informationclutterbustingorganization/1532 3 http://chronicle.com/article/InformationOverloadThenand/125479/?sid=cr&utm_source=cr&utm_medium=en rise of standards to make digital coding durable, the inevitable obsolescence of hardware and software creates major barriers to reading electronic texts after they have fallen into disuse. True, the Internet and electronic files offer great redundancy, which raises the chances that information will be preserved. (Indeed, book history suggests that redundancy is more effective than the durability of the medium in ensuring preservation—for example, ancient stone inscriptions often survive only in the printed transcriptions made of them.) But computers preserve only what has been upgraded to match their everchanging specifications. Documents without anyone interested in using them and upgrading them to new platforms may become inaccessible. What are the odds of being able to read one's own or someone else's digital notes in 20 years, let alone a few hundred?” The thing that we need to remember is that information overload is not just unique to our day and time. We need to proceed with trying to store this information carefully and have a very good plan on how we are going to 4 do this. “Like generations before us, we need all the tools for gathering and assessing information that we can muster—some inherited from the past, others new to the present. Many of our technologies will no doubt rapidly seem obsolete, but, we can hope, not human attention and judgment, which 4 http://chronicle.com/article/InformationOverloadThenand/125479/?sid=cr&utm_source=cr&utm_medium=en should continue to be the central components of thoughtful information management.” Reference: http://chronicle.com/article/InformationOverloadThenand/125479/? sid=cr&utm_source=cr&utm_medium=en http://www.zdnet.com/blog/collaboration/informationclutterbusting organization/1532
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