ITM 501 Arnn Module3 Case Study
ITM 501 Arnn Module3 Case Study
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Date Created: 11/15/15
Touro University International Patrick H Arnn ITM 501 Module Three The Social System Case Analysis End Users Managers and IT Professionals Dr Caroline Howard The computer world has grown at an exponential rate ever since its birth in the previous century Many people in the modern workforce have done their best to keep up with the constantly evolving hardware and software that is provided for private and business use Unfortunately there have always been those seeking to take advantage of this new medium of technology As systems have grown more complex so to have the technologies surrounding computer viruses spy ware and all kinds of malicious programs These threats to information technology quickly established the need for suitable defenses in the form of antivirus software Over the years it has been a constant uphill battle by the antivirus software companies to provide products that are uptodate and also highly capable of thwarting the infectious programs that seek to take advantage of computer users But is it fair to have to pay for virus protection After all we do not personally pay a police officer every time they save our house from being robbed or pull over a wreckless driver Shouldn t it be the right of every user of a computer system to experience a virusfree domain of cyberspace Can one company step up and offer a free product that will adequately protect us from this constant threat In the corporate world there are several levels of human involvement with information technology systems The sociotechnical system is divided between endusers information technology professionals and managers The endusers are those people who actually use the particular information technology system and applications on a daytoday basis They are where the rubber meets the road They are also the ones who experience the direct effects of viruses spam and malicious programs The IT professionals are basically responsible for the maintenance updating and enduser assistance issues associated with the particular systems They are affected by the viruses by having to deal with cleaning up the after effects of enduser virus encounters The upper management is not too concerned with the details of the endusers problems with viruses or the IT professionals issues with fixing them They are however concerned with how these unwanted viruses are negatively affecting their company s productivity So in the end all those associated with the sociotechnical systems are affected by the lack of quality virus protection So how can the problem of viruses be addressed in the corporate world The first place to look is the end user According to an article from eSecurity Planet more than half of end users don t think that spam is a problem When IT professionals were asked to comment more than 80 percent believed that spam was a problem Gaudin Well it either is or it isn t So who s not up to speed on what s going on The endusers Currently there is insufficient training available at most companies for endusers regarding virus spam and malicious code This should obviously not be their overall concern but it should be addressed Without proper training on how to defend their workstations from harmful programs the endusers will be affected in terms of what is most important to them their ability to do the job for which they were hired Computer viruses slow down system speeds breech security and destroy information The importance of enduser education does not stop at the office either Many employees take their work home By sharing information between home and office systems they open both areas to the threat of unwanted programs And because information sharing is so important in today s fast paced environment viruses can spread from one system to another in no time at all The proper training for enduser education on virus protection must be implemented from the top of the sociotechnical chain The managers must construct a policy that requires all employees to receive adequate training This will make it mandatory and therefore help ensure that everyone is in compliance The IT professionals must get involved in the process by helping develop the criteria for the training It might be helpful to seek assistance from sources outside of the company that are more experienced with antivirus training In any case it is the job of the IT professionals to provide the knowledge to the endusers And finally the endusers must ensure complete compliance with their training at the office and at home An open line of communication must be kept open between all three levels of the sociotechnical system so that feedback in both directions can be maintained All this being said does not escape the fact that viruses still exist and continue to cause problems All the education in the world can t defend a system if the proper software isn t available as tool for defense Antivirus software is a must have for all information systems and must be continuously updated to ensure its effectiveness Robert Vamosi recently challenged the big name antivirus software manufacturers to provide a free version of their premier program to any company that wants it Is this a good idea In his article he explains how the company could still profit from the venture by means of advertisement and the selling of additional upgrades Vamosi Despite this point it is still an excellent position to take If the software companies themselves don t provide the free programs then someone else should Ensuring that everyone involved within a particular sociotechnical system is armed with not only the knowledge to fight unwanted viruses but also the proper software is of great benefit The amount of system crashes lost information and corrupted files would be greatly decreased Although there are many security measures like passwords and firewalls to reduce the introduction of unwanted programs there are still ways for viruses to get around them The bottom line is that free antivirus software is a good idea because in the end everyone is at risk of being infected So who should provide the free antivirus software According to Vamosi it should be the place of one bold software company to provide their product to all that have use for it If not them then it should be the companies using the information systems themselves that put forth the money to provide all of their employees with adequate software But this wouldn t stop the risk of infection from outside sources We don t personally pay the fireman after he puts out the grease fire in our kitchen The government takes care of that So what if the tax money we pay every year went to purchasing stock in a major vendor that provided a free product for all citizens Maybe but corporations are invested in worldwide business and are subsequently at threat from viruses worldwide Therefore it would be beneficial for a company to subsidize free distribution of antivirus software to all endusers References Vamosi Roberrt ZDNet Anchordesk Antivirus So ware Must be Free Here s Why Mar 2004 Available httpreViewszdnetcomcom452072975 123825 html Gaudin Sharon Enterprise IT Planet IT and End Users Di er on Spam Severity Jun 2004 Available httpWWWenterpriseitplanetcomsecuritynewsarticlephp3370591
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