BUS600 Week 3 Assignment
BUS600 Week 3 Assignment
CSU - Dominguez hills
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Date Created: 11/15/15
Running head SKILL ASSESSMENT Communication Skill Assessment Mia A Rapier BUS 600 Management Communication With Technology Tools Instructor Cheryl Moore July 6 2014 SKILL ASSESSMENT 2 I consider my personal communication skills to be effective I always make eye contact when speaking to others I always offer a firm handshake I speak clearly and enunciate and when using written communication I always reread what I ve written to check for errors and to ensure clarity Even with this foundation of good communication I know that I can be better therefore I strive for ways in which to improve Effective message transmission is at the root of all good communication Baack 2012 explains this by stating Four important approaches help transmit important messages effectively First transmit important messages through more than one channel Second match the medium to the message Third maintain an effective management information system Fourth complete regular communication audits to identify and address any problems within the system p 44 It is the intent of this paper to describe not just my current communication style but to assess it against many of the proven effective communication techniques I measured my personal communication against the verbal and nonverbal management communication techniques and written channels designated in the text Management Communication 2012 The text highlights the importance of nonverbal communication handshakes raised eyebrows eye contact folding or crossing your arms and even foot tapping In interpersonal communication the tone the actual words and the nonverbal cues complement and complete every message which means nonverbal cues deserve careful attention B aack 2012 As mentioned earlier I make a conscious effort to make eye contact with persons I am speaking to to offer a firm handshake even nodding my head in agreement when appropriate all in an effort to express nonverbally that I am attentive and engaged SKILL ASSESSMENT 2 My use of verbal communication techniques mirror those of Hanes 2013 in her article about verbal communication The author maintains that verbal communication refers to the use of sounds and language to relay a message It serves as a vehicle for expressing desires ideas and concepts and is vital to the processes of learning and teaching Hanes 2013 Possessing a baseline understanding of the purpose of a given communication is essential Are you speaking oneonone or to a group of people to inform inquire argue or discuss a specific topic helps you to gauge your communication style and overall interaction Being aware of considerations when communicating is another important aspect everyone has a unique style of communicating and perceiving messages Although verbal communication is a primary means of expression nonverbal actions such as body language can greatly affect the way a message is perceived ccc Communication gaps are another aspect of communication that must be understood in an effort to recognize them and hopefully prevent them At their core communication gaps are misinterpretations when communication gaps arise between employees the results are often confusion unclear motives misaligned priorities and indecisive actions Capozzi 2014 Communication gaps arise for a variety of reasons technology the necessity of computer upgrades and personality or generational differences Baby Boomers vs Generation Y are quite common As a member of Generation Y I am very reliant on technology for much of my dayto day communication with others this includes social media Facebook LinkedIn or Instagram text messaging and emails I am aware that persons of older generations can utilize these same modes of communication but for many they can cause a disconnect a communication gap thereby requiring alternate forms of communication SKILL ASSESSMENT 2 I do not have any specific communication training scheduled personally but I am always open to learn the best most effective ways in which to communicate with others The American Management Association 2014 offers communication skills training seminars for individuals to improve upon their communication The AMA 2014 understands that In today s competitive business world and difficult economy effective communication skills training is more essential than ever before It is the foundation on which companies and careers are built and a crucial component of lasting success Whether it s a faceto face conversation or a professionally written email exchange a meaningful message entails establishing a connection that leaves a powerful impression If I were to move forward with specific communication training I would likely rely on an organization like this because they focus upon interpersonal skills business writing presentation and overall communication skills each representing a very imperative facet of communication I work in the fitness industry as a personal trainer group exercise instructor and on occasion a massage therapist With each of these jobs I work directly oneonone with individuals and small groups subsequently requiring my communication to not only be effective but prevalent I interact with people from different racial cultural social and economic backgrounds requiring me to have a baseline level of effective communication to accurately reach each of my clients I never intended to enter the fitness industry and hone my communication abilities but with nearly ten years doing what I do I fully understand just how important effective communication is and with that I continue make a concerted effort to communicate to the best of my ability SKILL ASSESSMENT Reference American Management Association 2014 Communication skills training seminars Retrieved from httpWWWamanetorgtrainingseminarscommunication skillstrainingaspx Baack D 2012 Management communication San Diego CA Bridgepoint Education Inc Hanes T 2013 What is verbal communication LiveStrongcom Retrieved from http WWW1ivestrongcom article 1 5 05 73 Whatisverbalcornmunication
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