CIS 319 Riordan Manufacturing Service Request SR-rm-001
CIS 319 Riordan Manufacturing Service Request SR-rm-001
CSU - Dominguez hills
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Date Created: 11/16/15
Busin ess Case Process Evaluation Learning Team C Service Request SRrm001 University of Phoenix CS319 Prepared by Team Names Here Last Updated 9410 Table of Contents 1 EXECUTIVE SUMMARY 4 PROCESS FLOW 9 5 CATALOG 0F FEATURES 12 Last Updated 9410 1 EXECUTIVE SUMlVIARY Riordan Manufacturing s management team has identified a number of different areas of opportunity to help promote fundamental business improvement Team C has been tasked with the duty of performing consultation work to help firm up some of the various business requirements each functional area would like to have addressed and put together a recommendation for improvement coupled with a formal service request that documents each recommendation While making discoveries about Riordan Manufacturing s internal procedures and through careful analysis of leadership s feedback the team has put together a service request document herein that includes a series of requirements to help make the improvements to eXisting or tobedeveloped procedures and mechanisms for conducting business The overall goal of the project is to make Riordan as profitable as possible by addressing the business requirements identified in a holistic and concise manner Among the improvement areas included some of the more common themes among the functional leadership team that have emerged have revolved around the following conceptual improvements 0 finance and accounting processes 0 inventory process 0 supply chain management 0 quality assurance 0 compensationpersonnel satisfaction With the feedback provided the consulting team believes a turnaround in the subject areas above will greatly increase Riordan Manufacturing s competitive advantage and yield greater business processes further increasing efficiency and the company s ability to satisfy customer eXpectations To better identify some specific direction the team will address in the service request an executive summary of the specific improvement areas As the reader progresses through this document team C would like to reinforce that the summary identifies purely conceptual areas to be addressed and the more detailed portions of the request will better address other areas of improvement that also are inclusive of the proposed improvements Last Updated 9410 FinanceAccounting processes will be changed to accommodate a global standard Such a standard will improve the overall collaboration and interfacing between regions allowing all of Riordan s locations to benefit from the same added value of one standard This will align the finance and accounting team to a more forwardthinking malleable business unit that has uniformity across the enterprise allowing disparate business units to operate more efficiently The eXisting inventory process has no mechanism for automation Most of the process consists of manual entry Inventory management and automation will be a newly available capability as a result of the proposed changes the team has put together The automated process will eXist in the receiving manufacturing and shipping functional areas Such a change will improve the turnaround time for shipments to customers which has the desired effect of improving customer experiences when doing business with Riordan Manufacturing Quality assurance is fundamental to business success in general and Riordan Manufacturing is no exception Riordan Manufacturing knows that controlling quality is very important As a result the team is going to propose the implementation of SiX Sigma and ISO 9000 standards to be the base standard for quality assurance for the overall manufacturing function of the business Successful implementation will yield and entire 180 degree turnaround for overall manufacturing within the company and yield equally nominal positive gains Compensation and Personnel Satisfaction has grown to be a key issue for Riordan Manufacturing as a result of recent changes to the companies marketing strategy and sales initiatives The changes have thus put many employees in a state of uneasiness and the company has identified the issue to among the many areas of improvement the company would like to target in the included project 2 INTRODUCTION 21 Background Riordan Inventory and Manufacturing Process Improvement Business Requirements Service Request SRrm001 has been requested by C00 Hugh McCauley of Riordan Manufacturing McCauley has asked that Team C suggest specific systems changes that would improve their inventory or Last Updated 9410 manufacturing processes Over the past two years the company has been forced to change its sales processes due to uneven profits and declining sales Although Riordan recognizes the importance of innovation the company has adequately failed to consider employee motivation as well as rewards For that reason a concern has been ongoing as to whether management will lose its key employees in research and development On the other hand management believes a change could motivate employees as well as achieve success ultimately resulting in a positive outcome 22 Scope The Team has been asked to create business requirements for system upgrades and improvements for either IT or IS consultants use During review of the Riordan Manufacturing Companies Inventory and manufacturing processes we have found areas that are in need of improvement We will discuss the present processes and how these can be changed to improve the efficiency Riordan wants to evolve its business focus by offering tailormade service packages to clients The company has changed the way they manufacture and market its products which is causing uneasiness among its staff Riordan is moving away from a single salesperson to a sales team system that is not making many employees happy because of compensation issues Some employees have left the company because of this The leadership team is in con ict over how to implement changes if any to the compensation and reward systems 23 Assumptions and Dependencies Riordan Manufacturing currently processes the receiving of raw materials by manually entering the receipt of the materials which could cause inaccurate information due to human error The receipt of this material is not updated in the system until the next day or even within the next week which causes discrepancies to the inventory or raw material This process could cause the unnecessary ordering of products not needed With this new system raw materials will be uploaded with a predesignated number Last Updated 9410 which would allow the loading dock personnel to input the receipt of this material When the material is received the employee would input the receipt and quantity The invoice would then be scanned into the system for accounting purposes 24 Risks In order to properly access the situation and develop a successful reward system a proper problembased analysis will be needed for an organization to reveal all possible solutions so that it may implement an optimal solution that is for the overall good of the organization This paper will begin with a situation analysis of Riordan Manufacturing identifying issues and opportunities relevant to the situation 3 BUSINESS REQUIREMENTS Riordan Manufacturing has identified several areas of opportunity within the company s internal systems that affect the overall manufacturing process The task of Learning Team C is to establish a set of recommendations and prepare a business case for changes to company procedures to address some of the mounting concerns of Riordan Manufacturing upper management Several different functional managers for Riordan Manufacturing have identified areas to address in the operations process that are based on some of the company s goals The areas and requestors of each can be found below Careful attention to detail has been placed to gathering these requirements so that they may be included in the planning phase of the project m m Mark Neitzel Vice President of Operations Ronald Nelis Director Plant Operations Pontiac Craig Granbeig Director Plant Operations Albany Charles Williamson Vice President of Int39l Operations Maria Trinh Chief Information Officer Clyde Cousins Vice President of Transportation Kenneth Collins Senior Vice President of Research and Development Charles Lacy Vice President of Sales and Marketing Yvonne McMillan Director Human Resources Bob Havings Vice President of Product Support Last Updated 9410 Requirement Reduce product costs through process improvement Sponsors Mark Neitzel Craig Granbeig Clyde Cousins Requirement Develop ERP and MRP processes and tools that reduce cost by 10 and cycle time by 15 Sponsors Mark Neitzel Ronald Nelis Craig Granbeig Charles Williamson Maria Trinh Requirement Deliver on quottime to Marketquot commitments with improved quality on products Sponsors Mark Neitzel Kenneth Collins Requirement Build the quotbrandquot through delivery of designs recognized as quotworld classquot Sponsors Ronald Nelis Clyde Cousins Kenneth Collins Charles Lacy Bob Havings Requirement Achieve breakthrough financial results for custom plastic products Sponsors Ronald Nelis Requirement Define the Pyramid Bottle Strategic marketing plan and implementation plan Sponsors Craig Granbeig Charles Lacy Requirement Reduce carrier costs by 5 Sponsors Clyde Cousins Requirement Develop and deliver quality product roadmap ontime Sponsors Kenneth Collins Requirement Drive extension of our design and capability through collaborative design Sponsors Kenneth Collins Requirement Efficiently manage headcount Sponsors Yvonne McMillan Last Updated 9410 31 Business Requirements Context Diagram iordan Manufacturing Tuesday July 14 2009 Incorporated iltlil ricSOUI39CG Reporting OrdersRequirements R amp D Report Supply Vendors Supply Orders Supply Needs Orders Shipped Supplies Shipped v Shipping Vendor Inventory Reporting Orders to be Shipped Revenue Service Requests Sales Verified Orders Placed Sales Input Order Shipment Completed Orders Supply Needs Orders Customers Service Requests E Page 1 Last Updated 9410 4 PROCESS FLOW Current operational processes have unique variables for each Riordan location The processes are documented but create a labor intensive manual and inefficient way to process business functions 41 Current Process Flow Description Please refer to the following documents on file for Riordan Incorporated that document these processes These documents define the current manual process for the following items Section 42 summarizes these processes with work ow diagrams Inventory Management and Control at Riordan Manufacturing Raw Materials Receiving Manufacturing with Inventory Final Product Shipping Last Updated 9410 42 Current Process Flow Diagram S hipments Verified Suppliers Receiving glpe 39 To assembly r r uring Team inventory Manula cl Receiving Log Inventory moved to Factory Manufacturing Team inventory Clerk ssambly and linal product addrlmns Receiving Log In clerk Receiving Supervisor inventory Clerk lnvenlory Clerk Receiving Manufacturing 4 Customer Shipping and Billing ll Order Shipping Documants Sales order Form g L Customer Sales e i H y Warehouse Trucks Distri ution Y Q geeks ntary unants based an 6 l Hr 39Hr A rquot r Customer Inventory Clerk Shipping 10 Last Updated 9410 43 Proposed Process Flow Description Implement an Enterprise Resource Planning ERP system to 0 integrate several systems and processes into one unified system 0 centralized inventory system 0 reduce stock levels 0 minimize material outages 0 minimize shipping delays 0 improved forecasting of needs 0 integrate data 0 integrate company processes 0 improve financials 0 improve marketing 0 improve accounting 0 improve human resources etc 1 1 Last Updated 9410 44 Proposed Process Flow Diagram RmaT Proposed ERP System a m0 quot 399 a A r r I II Is39 xI I x x k x r x A x r r E Men ement Researc Development I 39 y 4 I l I I I Finance Il Distribution r7 Accounting Amman Cuxmn mu r 3 Marketing I I I Inventory quot l x jij Ex re A x l 13 oz I 39 r l Lquot L Suppliers I I Customer Senice Payroll 5 CATALOG OF FEATURES Currently the inventory control and manufacturing processes are manual labor intensive error prone wasteful and cumbersome Management recommendations are included in the story board and will be used to build the BRD requirements for Riordan Systems Terms 0 VMI Vendor Managed Inventory ERP Enterprise Resource Planning MRP Material Requirement Planning 1 2 Last Updated 9410 6 HARDWARE REQUIREMENTS 1 Bar Code Label Printers Portable Qty 5 per site Lightweight mobile printers housed in the receiving area so that workers can enter receiving information into system generate a label for the shipment and move material to storage area Data entered onto label will be simultaneously recorded electronically onto Inventory Management System IMS No manual data entry required and material is logged in realtime 2 Barcode Scanner amp Reader Qty 5 per site To be used for inventory tracking and logging of raw materials selected by manufacturing department for use in production Inventory levels and reporting will be affected immediately once an item is selected and removed from raw materials inventory 3 Mobile Computers Qty 3 Supervisor Management use only per site To be used for inventory tracking on a quarterly basis or schedule ideal for business 4 PDA s Qty 10 Sales staff To be used by Sales staff that is on the road Sales force will need ability to check inventory levels production turnaround information customer detail etc PDA s will also enable sales force to place orders directly into customer billing amp shipping system 7 SOFTWARE REQUIREMENTS 1 Inventory Management System IMS Provides inventory controls by receiving data direct from receiving and manufacturing departments Software provides quality control capability tracks movement of materials 1 3 Last Updated 9410 provides packingpicking confirmation capabilities productions scheduling reporting capabilities and more Asset Tracking Software The asset tracking software keeps logs of assets as they are received pulled for manufacturing and shipped to customer Also provides warranty and lease tracking on all assets which is beneficial for quarterly or annual audits Order Management Software OMS Software enables business to consolidate order processing and tracking Also allows remote order processing for sales force customer view via intemet so customer can track order order confirmation alerts automated product return feature product recall feature and reporting Enterprise Resource Planning ERP Software provides financial processing Customer Relationship Management CRM module Project Accounting HR and Payroll ebusiness and more 1 4 Last Updated 9410
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