MGT311 wk 5 LEARNING TEAM CHANGE MANAGEMENT AND COMMUNICATION PLAN
MGT311 wk 5 LEARNING TEAM CHANGE MANAGEMENT AND COMMUNICATION PLAN
CSU - Dominguez hills
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This 0 page Study Guide was uploaded by smartwriter Notetaker on Monday November 16, 2015. The Study Guide belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 15 views.
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Date Created: 11/16/15
Running head COMMUNICATION PLAN Communication Plan Name MGT3 ll Organizational Development Date Professor Name COMMUNICATION PLAN 2 Introduction This paper will help Riordan Manufacturing in creating a formal system for managing customer information which will require all employees to use a single customer management system The first part of the paper will require reviewing the intranet site of the company and checking information in various sections of the company This will help in creating a change management plan which will include several important aspects including recommendation of a strategy to implement changes over the next year and a description of the evaluation procedures after the change plan is implemented The second part of the paper will refer to a communication plan for the proposed change which will also cover various sections Communication Plan When change is presented in the workplace it can also bring resistance from employees This resistance originates from a change in habits fear of the unknown a decline in a sense of security or even a threat to relationships to name a few When forming a communication to employees management should attempt to educate about the change and reach as many workers as possible Doing so will likely decrease the resistance from employees and allow acceptance of the change Management should select a form of communication to express management change at Riordan Manufacturing that will reach all employees with the same message In this case the most effective way to reach the most employees is to use a combination of a memo and email In these communications managers should state why the change is necessary what the COMMUNICATION PLAN 3 change will bring to the organization and create a new vision Explaining the change to employees will educate them on why the change needs to be made and give them insight into the unknown The new management vision will help create organizational culture that employees can buy into Using a memo and email is the most effective way to communicate the change to the employees This method also allows for the same message to be sent The message being sent is important so that employees are not receiving different information about the change When sending the communication to employees some barriers may arise Some employees may not read the communication which will cause them to be uninformed Managers will have to follow up with front line supervisors to ensure that all employees have read the communication A read receipt can also be attached to the email to ensure that employees are receiving the email The message found in the communication should also facilitate the change in a positive manor Some employees may take the message as a negative change which will increase resistance Team meetings should be held so that supervisors can go over the material found in the memo and email These meetings will allow supervisors to address any questions about the change and put the employees at ease Communicating change is an important method used to allow for the transition to be completed smoothly and maintain employee morale Communicating change in the workplace is necessary to decrease resistance among workers This communication should attempt to educate employees about the change to help put the workers at ease This message should be developed in a way to reach all employees with the same message so that all employees are getting the same information Communicating change in an effective manor will likely increase acceptance of change and keep the organizational culture intact COMMUNICATION PLAN 4 Email and Memo Message Valued Employees of Riordan Manufacturing The company has decided to implement a customer management system that will allow you to easily track our customers Management understands that we have put great responsibility on you to manager customer information and want to give you the tools to perform this task more effectively This information can be better more efficient if we keep it in a uniformed format and stored in a central location By implementing this system we are enabling the information to be readily available to all employees and will eliminate any need for extensive searching We recognize that information when not stored properly will get lost and we do not want to jeopardize the customer relationships that you have worked so diligently to maintain Formal training will be provided to all employees before implementation Our goal is to make sure that you are comfortable using the new program before it is put into use We have developed a formal training schedule for next week to ensure everyone has had time to visualize operate and understand the program We expect that this can be implemented on Monday January 30th 2012 Management understands that learning new system is a challenging task but we are confident you will see the benefit of this new program We thank you all for your patience and cooperation Please reach out to your immediate supervisor with any questions or concerns Thank You Riordan Manufacturing Management COMMUNICATION PLAN 5 Conclusion The paper has helped in creating a change management plan for Riordan Manufacturing by determining formal and informal power structures of the organization and the way this power along with the political structure of the company has an impact on the behavior of the employee It has also identified appropriate organizational structures for this company that will support in accomplishing the change The paper has then referred to the company s culture by identify its characteristics as well as the possible in uence of this culture on the behaVior of the employee Riordan should consider implement the specified changes that are included in the change management plan and they should also implement the communication plan that will help follow the change plan efficiently
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