PHL 458 Week 2 Individual Assignment Solve a Problem Paper
PHL 458 Week 2 Individual Assignment Solve a Problem Paper
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Date Created: 11/16/15
Running head: CREATIVE PROCESS AND PROBLEM SOLVING 1 Creative process and problem solving PHL/458 University of Phoenix CREATIVE PROCESS AND PROBLEM SOLVING 2 Creative process and problem solving The challenge presented is a computer malfunction. The problem with this is that it prevents me from completing my work on time. There are many possible reasons for the malfunction: it can be overload, out of date, deleted vital programs in error. In order to solve this problem, one idea would be to test the computer to make sure that is connected properly to the right outlets. And continue to troubleshoot until problem is found. Since it may take time to troubleshoot the computer then a person should seek for an alternate computer to complete the work on time. The best way to use techniques to develop curiosity is to ask many questions and possibilities. Questions that demand information—such as “Why”? “Who?” “What?” “When?” and “Where?” (Ruggiero,2009) are important questions to ask at this stage. For example, why is it important to turn the work on time? What are the consequences if a solution is not found to the malfunction? What sources do I have available to find repair to the computer malfunction? Who has the expertise? And when should I look for such repair? Many times the answers to a problem are more obvious than I may expect, keeping a calm demeanor will help diffuse a potential lack of ideas in order to find a viable solution. Since solving a problem means “deciding what action will change the situation for the best” (Ruggiero,2009), I will identify this as a problem not an issue. A problem is when “the most effective form in expressing problems is the “How can . . . ?” form” CREATIVE PROCESS AND PROBLEM SOLVING 3 (Ruggiero,2009). Various ways to express the problem are: How can I avoid a malfunction? How can a computer be more predictable? How can a computer become more reliable? How can computer developers be more precise in their designing of computers? How can I spot a problem with a computer before it happens? How can deadlines for work due be more flexible in cases like this? In order to refine my expression of the problem, I must consider the multiple perspectives and by doing this I decide the best expression is how can I spot a problem before it happens? I decided on this expression because to me it is the one that I can control best. By observing my computer speed or sluggishness I can best determine whether a computer may have to rebooted or reset or perhaps the malfunction can be eliminated by giving the computer weekly software update checks. In the event that my observations are not enough to predict a malfunction, then more creativity is needed to complete the task at hand. What it’s important is to have a game plan, a plan of attack where missing an important deadline is averted, making me appear incompetent to complete the assigned task. In order to avoid future occurrences various ideas will have to be studied and implemented. By investigating the problems a person can obtain necessary information about the computer in use and that malfunctioned. Investigate how other people fixed the problem by doing research or asking questions to the right sources. For example, if a person knows that the next office over just experienced the same problem, it is important to find out how that office approached and solved the malfunction when a deadline existed. This is a viable approach as long as I know that the next door office is a reputable source, I would make sure that I know the people that work there and whether or not their solution was made by an their IT. expert Also by reading published reports on the internet a person can find invaluable information about the complexities CREATIVE PROCESS AND PROBLEM SOLVING 4 of the problem. The consulting with an expert in the area of technology, specifically the computer’s brand, will ensure that a point of view from an expert is taken into consideration. Typically, an office has an IT person to rely on when technology fails to respond as expected. Different ideas may be apparent for example, change computers every single week to a new one. Another to completely abolish deadlines. If there are no deadlines then malfunctions can be fixed at any time. Maybe even having 5 computers as back ups. Anticipate computer damage before it happens by autotesting the computer every 15 minutes for potential malfunctions. The implementation of any idea will depend on its practicality and how productive it can be. The idea of simply changing to a brand new computer every week is a very expensive proposition, the personnel needed to keep track of a never ending inventory of new computers and the purchase of the new computers will essentially bankrupt most companies within the first year of operating in this manner. It seems that replacing a new computer by another new computer that may work for a brief time may not be a viable idea. Abolishing deadlines can create utter confusion where no one can expect anything to be done at any given time, so even though this idea sounds idyllic it is not practical at all. By having hundreds if not thousands of computers as back ups for each computer in the office will also create an abundance of unnecessary assets that do not help with this situation since even if there are back up computers, it takes longer to uninstall the old computer with the new one, specially if there are various malfunctions at the same time. Anticipating computer malfunctions seems to be the best way to prevent a meltdown in the office during a deadline. A device that alerts the user that a computer malfunction is imminent, the user can immediately click on a defense software to rescue or fix the malfunction before all work is lost, preventing the user from a stressful situation. The same device can be automatically CREATIVE PROCESS AND PROBLEM SOLVING 5 activated by the computer itself, the device can save any work that has already been completed and the computer shuts downs to prevents further malfunction. In this manner, the user can simply download the saved information into a flash drive and plug it in to another computer by doing this the user saves time and can, at a later time, look for a more permanent solution to the malfunctioned computer. The user finishes the work on time and does not miss the deadline. CREATIVE PROCESS AND PROBLEM SOLVING 6 Reference Ruggiero, V. R. (2009). The Art of Thinking: A Guide to Critical and Creative Thought, Ninth Edition. Retrieved October 14, 2011, from University of Phoenix: https://portal.phoenix.edu/classroom/coursematerials/phl_458/20111004/
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