MGT449 Wk 5 DQ 1
MGT449 Wk 5 DQ 1
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This 0 page Study Guide was uploaded by expert Notetaker on Wednesday November 18, 2015. The Study Guide belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 22 views.
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Date Created: 11/18/15
Q What are the most important steps an organization must follow to implement a quality program How does the role of management affect implementation Ans The steps which should be followed to implement a quality program starts with the collection of the data through various resources This data provides with the information regarding the needs and wants of the customers Then the plan is formed based on this data and then comes the implementation monitoring is required throughout but specifically in the implementation it is more emphasized The last step is evaluation where the difference between the desired results and the actual results is seen The greater the difference the worse the condition is Each and every step is important If accurate data will not be collected appropriate planning cannot be done which will automatically affect the implementation and if the monitoring and evaluation are not done properly one can never know what is happening and what should be done Implementation of the quality program is basically the responsibility of the management but this does not mean that the employees at lower level are excluded from this responsibility In fact measures should be taken by the management to ensure that each and every employee must play its significant role then only this quality implementation program will be effective and will give benefits The employees must be given their chance but the management must keep a lose eye to ensure that nothing is going out of way
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