COM 285 Final Exam
COM 285 Final Exam
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Date Created: 11/18/15
Com 285 Final Exam MultipleChoice 1 Which of the following is an example of nonverbal communication a An online blog where employees in different cities can share ideas 0 An email message reminding employees of an upcoming staff meeting d A phone call from an attorney to a client 2 External audiences include all of the following except a stockholders b customers d government agencies 3 Organizations expect writing to appear professional and to be free from typos and grammatical errors so it makes sense to A do the best you can with your existing abilities C depend on secretaries to do all of your writing D rely exclusively on a spell check software program 3 What describes a quotrequest to deviate from policy and procedure bulletinquot b Report summarizing profitability productivity and problems during period 0 Statement of company policies and instructions d Persuasive memo arguing that another approach is better for a specific situation 4 The primary audience for a business message is made up of d people who represent the opinions of the majority f decision makers in an organization g individuals with the highest status in an organization 5 Identify the person who has the power to stop your message instead of sending it on to other audiences a Watchdog audience c Primary audience d Auxiliary audience 6 Which of the following is not true of gatekeepers a They have the power to stop your message b They control whether your message gets to the primary audience d They can sometimes include the supervisor who assigns the message 7 The youattitude is a style of communication that a disregards the audience39s ego c emphasizes what the writer wants the audience to know d at times questions the audience39s intelligence 8 What does wordiness mean b It is a style of communication that looks at things from the audience39s point of view c It is having fewer words than the meaning requires d It is a style of communication that looks at things from your point of view 9 All of the following pertains to the quotyouattitudequot except a it protects the audience39s ego c it emphasizes What the audience wants to know d it respects the audience39s intelligence 10 A sentence that sounds like an afterthought might begin with which of the following a And we have a new training program b Furthermore the tax laws are in our favor c Moreover it is getting increasing difficult 11 All of the following are points that should be kept in mind for report writing a gt4 6 a quotd H b avoid contractions c spell out acronyms and abbreviations the first time you use them I avoid personal pronouns 12 All of the following are the points that should be kept in mind while choosing a level of formality for a speci c document except b avoiding contractions slang and even minor grammatical lapses in paper documents to people you do not know 0 editing your writing so that you sound confident whether you feel that way or not 1 paying particular attention to your style when you write to people you fear or when you must give bad news 13 Good writers are likely to a use one writing strategy for all situations b adhere strictly to a set of established rules for writing 1 edit documents during the process of writing the first draft 14 Good writers are more likely to b follow rules rigidly 0 break small jobs into smaller chunks d have a single strategy to follow 15 All of the following are the reasons why good writers differ from poor writers except a they identify the initial problem more effectively b they understand the task more broadly and deeply 1 they are good at evaluating their own work 16 Information overload a keeps people well informed and up to date c is a primary purpose of informative and positive messages 1 ensures that people get all the important information that they need 17 An will be neutral message conveys information to which the receiver39s basic reaction a positive c negative d instructive 18 Which of the following observations concerning informative messages is true a It emphasizes negative elements b It asks the receiver to take some action immediately c It has a persuasive element 19 Which of the following is NOT a primary purpose of a negative message a To have the reader read understand and accept the message c To give the reader the bad news d To maintain as much goodwill as possible 20 All of the following are the primary purposes of negative messages except a to give the reader the bad news b to have the reader read understand and accept the message c to maintain as much goodwill as possible 21 Identify the primary purpose of negative messages a To build a good image of the writer39s organization b To build a good image of the writer d To reduce or eliminate future correspondence on the same subject 22 Which is NOT true about cultural differences b People in different cultures have many different beliefs c People in different cultures have different norms of behavior d Being culturally different does not mean that someone is bad or inferior 23 In 2002 which community became the largest minority group in the United States 1 Asian e Native American f African American 24 Identify the statement that is true of highcontext cultures a The context is very important and most information is explicitly spelled out C The written word is seen as more important than oral statements e They favor direct approaches and may see indirectness as dishonest or manipulative 25 Positive roles and actions of individuals that help a group build loyalty resolve con icts and function smoothly include a planning work giving directions and fitting together contributions of group members b being silent in meetings and not contributing 1 identifying gaps in the group39s knowledge 26 All of the following holds true of listening except a it is crucial to building trust b errors in listening can result from one39s emotional response to a controversial topic 0 a quotyouquot attitude is as helpful for listening as it is for writing 27 To reduce listening errors caused by misinterpretation b ignore the other person39s background and experiences 0 focus on yourself and do not check into who does what next I ignore instruction that you think are unnecessary 28 Which of the following is a formal report a A twopage document justifying why new equipment is needed b A long document with a title page a transmittal and a table of contents d PowerPoint slides printed out and bound together 29 The reports that collect data for the reader are best known as b analytical reports c recommendation reports d diagnostic reports 30 What type of report evaluates two or more alternatives and recommends which alternative the organization should choose a Justification report b Annual report d Quarterly report 31 Which of the following must be written after the research is complete and the data are analyzed b Methods cScope d Definitions 32 All of the following are things that you should check if your report is based on secondary data from a library or online research except a looking at the sample b checking the sample target d to see what the data actually measures 33 Which of the following does not hold true of analyzing numbers a Reports can analyze numbers from databases and sources b If properly analyzed they can make a clear case in support of a recommendation d The responses on the survey form can be converted into numbers 34 Which of the following is an informative presentation a Promoting a new service that your company is offering b Convincing customers to upgrade to a higher level of service d Entertaining the audience to stroke the customers39 egos 35 These presentations entertain and validate the audience a Persuasive presentations b Narrative presentations c Informative presentations 36 Training sessions in an organization is primarily an example of b persuasive presentation c narrative presentation d goodwill presentation
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