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Communication CH. 6-10

by: Cheyenne Harding

Communication CH. 6-10 COMM 318*A

Cheyenne Harding

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About this Document

These notes cover CH. 6-10
Intro to Organizational communication
Katharine Kelley
Study Guide
50 ?




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This 7 page Study Guide was uploaded by Cheyenne Harding on Sunday April 3, 2016. The Study Guide belongs to COMM 318*A at Fort Hays State University taught by Katharine Kelley in Spring 2015. Since its upload, it has received 14 views. For similar materials see Intro to Organizational communication in Humanities and Social Sciences at Fort Hays State University.

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Date Created: 04/03/16
COMM 318 – Exam #2 – Review Sheet - Covers Chapters 6-10 - Multiple Choice Items - Each item is worth 2 points (2 points x 50 items = 100 points) - Expect approximately 10 questions from each chapter - The material for the exam can be found in the textbook and the Ppt. lectures discussed in class. - Be able to define concepts and able to apply them to real-life situations. - Be able to recognize components of concepts Chapter #6 – Personality, Temperament, and Communication Traits - How is “personality” defined?  The combination of characteristics or qualities that form an individual’s distinctive character - What is “temperament”?  The way in which individuals can interact - What are “Super Traits”?  Traits or variables that studied together make it possible to understand how groups of personality traits impact human behavior, including communication behavior . - Be able to identify and briefly define each of the traits associated with the “Three-Factor Theory” & the “Five-Factor Theory”  Three: Traits or variables that studied together make it possible to understand how groups of personality traits impact human behavior, including communication behavior.  Five: Traits or variables that studied together make it possible to understand how groups of personality traits impact human behavior, including communication behavior. - What are the seven “communication traits”? Be able to identify and briefly define each of the seven. 1  Willingness to communicate, shyness, communication apprehension, self- perceived communication competence, compulsive communication, argumentative and tolerance for disagreement, verbal aggressiveness - What are the four “core communication styles”? Be able to identify and briefly define.  Amiable: Relational Specialists: Low assertiveness, high responsiveness  Analytical: Technical Specialists: Low assertiveness, low responsiveness  Driver: Control Specialists: High assertiveness, low responsiveness  Expressive: Social Specialists: High assertiveness, high responsiveness Chapter #7 – Organizational Orientations & Communication Traits - What are the three basic orientations?  Upward Mobile: Those who Live to Work  Indifferent: Those who Work to Live  Ambivalents: Those who Fight the Organization - What are the three basic orientation characteristics? / How do you communicate with individuals with these three basic orientations?  Upward Mobile:  Characteristics: Self-motivated, Thrives on work  How to Communicate with Them: Praise, Avoid criticizing  Indifferents:  Characteristics: Motivated by the paycheck, Little to no commitment  How to Communicate with Them: Social, Avoid Work Talk, Small Talk about their lives  Ambivalents  Characteristics: Constant complainers, want to change the organizations 2  How to Communicate with Them: Avoid talking about work, Stick to small talk - What are the five personalities in organizations? What characteristics define these personalities? And, how do you communicate with these five personalities?  Authoritarianism  Machiavellianism  Achievement Orientation  Dogmatism  Self-Esteem - What are two major outcomes for employees in an organization?  Job satisfaction and work motivation Chapter #8 – Perceptions of People in Organizations - What is perception?  Person perception is a normal activity which we engage in on a daily basis.  The meaning of all messages is filtered by receivers through their perceptions of the message’s source (sender). - What is Basic Attribution Error?  This occurs when we attribute the causes of our own behavior, particularly our bad behavior, to external sources.  This also occurs when we attribute the causes of others’ behavior, particularly bad behavior, to internal characteristics. - What is Ethos and what is its relationship to perception?  Ethos is the image of the speaker (Aristotle).  It refers to the speaker’s credibility. 3 - What is source credibility? What are the three dimensions of source credibility? Be able to recognize them. Be able to define them.  This is the believability and likeability of the source (sender).  Competence: Expertise  Trustworthiness: Honesty, Character  Goodwill/Caring: Good intent toward receiver - What is interpersonal attraction? What are the three dimensions of interpersonal attraction?  The nature of attraction: The desire to be with, rather than avoid, another person.  Physical  Social  Task - What is homophily? What is the principle of homophily? What are the dimensions of - . homophily?  Objective or perceived similarities between people  Principle of Homophily: The more similar two people are, the more likely they are to attempt to communicate with one another  Demographic: Objective similarity in such things as sex, age, social status, ethnicity  Background: Subjective & Objective similarity in past education, experiences, choices, where you were raised  Attitude: Beliefs, values, religion, politics, orientations (the way people think) - When are people seen as having “High Ethos”? (refer to the “Power and Interpersonal Perceptions” slide) 4  When People are seen as Credible, Attractive, homophilous they are seen as having “High Ethos” when people are seen as having “High Ethos” they are usually granted more power. Chapter #9 – Approaches to Management - What are three early management orientations? Know about each of the three.  Scientific Management  Human Relations Management  Human Resources - Be familiar with Theory X and Theory Y Leadership Styles/Communication.  X:  Decision-making concentrated near the top  Most communication is vertical (downward)  Limited upward communication  Y:  All members of the organization are involved in decision-making  Requires upward & downward communication  Requires horizontal communication - What is bureaucratic management?  Thus, central management established the rules and procedures and lower level administrators administer the rules and procedures. - What are six Leadership Styles? For each be able to know what their attitude toward tasks and workers.  Social Leader: Low Task, High Worker  Task Leader: High Task, Low Worker  Balanced Leader: High Task, High Worker 5  Leaderless Leader: Low Task, Low Worker  Moderate Leader: Moderate Task, Moderate Worker - What are the two characteristics of an Ideal Leader?  Versatility (Flexibility) and Consistency - What are the four Management Communication Styles (MCS)? How are the decision made with each style and what is the communication associated with each?  Tell, Sell, Join, Consult  Tell: Decision Making – Decisions made by upper-level management or manager  Sell: Decision Making – Decisions are made by upper-level management or manager  Consult: Decision Making – Decision made by manager, and not upper-level management. Decision is not made until after consulting with subordinates.  Join: Decision Making – Decision made by subordinates (if delegated) or a combination of manager and subordinates. Chapter #10 – Power and Status - What is “status”? What are the two forms of status?  A person’s rank or position in a group or organization  Formal and Informal - What are the two types of Status Symbols – Tangible & Intangible?  Tangible: Things that signify status to others  For example: pay, title, office location, administrative assistance provided  Intangible: Things like respect, deference, being selected as an opinion leader by your colleagues. - What is “status differential”? How does it affect communication?  Definition: The difference in status between two people. - What is “solidarity”?  Definition: A close, trusting relationship between people. - What is the relationship between status differential & solidarity?  Increasing solidarity (trust, disclosure) 6  Decreasing status differential (difference in status). - What is the relationship between status differential & the communication in organizations?  Higher Status Differential = Lower Quality of Communication - What is the relationship between solidarity & the communication in organizations?  High Levels of Solidarity = More Communication Attempts & More Attempts will be Successful - What is “power”?  The capacity to influence another person to do something he or she would not have done without having been influenced. - What are five original bases of power?  Coercive, reward, legitimate, expert, referent - What are three levels of influence & power?  Compliance – “Just Do It.”  If what they ask you to comply to is not good, the request must meet three conditions: o Concern – Receiver must believe the source really has concern. o Control – Receiver must believe the source can do something if he/she does not comply. o Scrutiny – Receiver must believe that the source can find out whether he/she does comply.  Identification – “It is the right thing to do.”  Internalization – “It is habit.” o The highest level of influence. 7


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