Unit 3 Decision-Making
Unit 3 Decision-Making COM 217LEC
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This 2 page Class Notes was uploaded by Bennett Notetaker on Friday April 8, 2016. The Class Notes belongs to COM 217LEC at University at Buffalo taught by Stefanone, M A in Fall 2015. Since its upload, it has received 12 views. For similar materials see Communication In Organization in Communication Studies at University at Buffalo.
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Date Created: 04/08/16
Decision-Making: 1. Rational Approach- based on planning, reasoning, and research (takes about 3-5 years) a. Formulation phase- person in charge is worried about money and public opinion b. Concept development- think about specifics and alternative plans c. Detailing- what money is going to be spent on, when is it going to happen, and how is it going to happen. d. Evaluate e. Implement- follow through with plan ~Test Question: Why don’t we use the rational approach? Don’t have enough money or time! ~ Alternative options: a. Satisficing- doing something that’s okay but there could be a better choice b. Intuition- this improves with age because of experience includes analogous situations. (Ex. A CEO wants to manufacture somewhere else so they look at how other companies have dealt with this since they have to let a lot of people go) c. Garbage can model- when making a big decision in your life, different things will nudge you towards one decision verses the other; it’s a convincing thing. Dysfunction: Groupthink- dysfunctional group behavior that results in a bad decision Happens because not everyone’s opinion is taken into account Ex.) NASA engineer shuttle group, there was a small group that said not to launch a shuttle because it was too cold outside and the ‘elite’ engineers overruled them and didn’t take their knowledge into account and launched it anyways, needless to say it didn’t work. Risky Shift- tendency for someone to make a more extreme move when in a group rather than when they are by himself or herself. Ex.) When someone is driving faster on the highway than you, you tend to speed up because you think you’re less likely to get caught This is called deindividuation, it’s a psychological condition Polarization- having a conversation with someone and the attitude intensity increases and then someone personally attacks the other person during the debate. To avoid this you use PDM which is a human resources approach Make sure everyone has a voice in the decision0making process Give people legit autonomy (be invested and follow through with the decision made by the group) Classical approach would say management should make all decisions and do it quickly and as efficient as possible Human Relations approach would get everyone involved and go with the majority, they include people’s feelings. Human Resources approach would let the person closest to the problem decide. Systems approach would look at data and think of what the feedback could be in order to make a decision.
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