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Date Created: 12/21/15
How to Keep Your Training Sessions Lively For More Information Contact: Impact Learning Systems International P.O. Box 14110 San Luis Obispo, CA 93406 Toll Free: 800.545.9003 Voice: 805.781.3283 Fax: 805.545.9075 Email: firstname.lastname@example.org www.impactlearning.com How to Keep Your Training Sessions Lively egardless of the length or topic of a training session, participants will enjoy the learning experience more if the atmosphere is lively and upbeat. And chances are good that the more R they enjoy the experience, the more engaged they will be in their own learning. You don’t have to invest an extraordinary amount of time and energy in order to make your sessions lively. Following are some simple measures you can take. Start with an icebreaker activity to loosen up participants. Even if participants know each other well, an icebreaker activity will help participants to relax and to establish camaraderie. If participants don’t know each other, an icebreaker is essential for getting them to interact with one another. Include some physical movement. At various points in the training, find an excuse to get the participants moving. Even if they’re just getting up to walk across the room for an activity, the energy level will go up. If the training session is longer than two hours, include some fun energizer activities. These can be extremely simple and they don’t have to have any relevance at all to the training material—even jokes, trivia, or word games will work. The objective is to give their brains a break for a few minutes by totally switching gears. Include small group activities or discussions. One of the most interesting yet common phenomena of training is the participant who won’t speak at all in front of the large group but who will blabber away when put in a discussion group of two or three people. Using small groups for activities and discussions can greatly help in livening up a training session. Build fun and novelty into the session where possible. For example, roll a pair of dice to determine the length of a break (one minute for every eye showing on the dice). Here’s another one: Prior to the training session, write the name of some prizes on small strips of paper and then tape them to the bottoms of the chairs. At some point in the training, ask participants to look under their chairs to see what they’ve won just for being there. Play upbeat music during breaks. You can use a tape, cd, or radio to liven up the session with music. As soon as you announce a break, turn the music on and keep it on until the participants are all back in their chairs and ready to resume the training. This simple measure is sure to give them a boost of energy. © 2010 Impact Learning Systems International www.impactlearning.com 1 For More Information Learn more about Customer Service Training on our Customer Service Blog. Remember to subscribe to it via RSS or email so you’ll remain informed. Order a copy of our 296-page book, Managing & Motivating Contact Center Employees for even more tips improving morale and motivation. Stay up to date with our free monthly newsletter which brings you articles on current call center topics and upcoming events. © 2010 Impact Learning Systems International www.impactlearning.com 2
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