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Programming Training & Seminar-Workshop for New Staff Members © 2009 Rey Ty International Training Office Northern Illinois University Programming Training & Seminar-Workshop for New Staff Members of the Southeast Asian Youth Leadership Program Rey Ty International Training Office NortDeKalb, IL 60115iversity September 30, 2009 IL, Northern Illinois Universityining Office, Division of International Programs, DeKalb, TABLE OF CONTENTS Programming I. Basic Principles of Human Resource Development II. Program Planning: Pre-Conduct Stage III. Program Implementation IV. Post-Conduct Stage V. Program Evaluation VI. Writing a Project Proposal VII.Strategic Planning VIII. Action Planning © 2009 Rey Ty, International Training Office, Division of International Programs, DeKalb, IL, Northern Illinois University Basic Principles of Human Resource Development © 2009 Rey Ty, International Training Office, Division of International Programs, DeKalb, IL, Northern Illinois University Basic Principles of Based on Past Experiences • Director, Public Information & Education Services Human Resource Human Rights, Government of the Republic of the Philippines Management & • Assistant to the Chair, Department of Political • Vice Chair, Philippine Alliance of Human Rights Development: Advocates • Vice Chair, Balay Rehabilitation Center for Torture Guide for Practitioners— • Vice Chair, Ecumenical Movement for Justice & An Introduction Peace Rey Ty • Director, Human Rights Summer Institute, Task © 2009 Rey Ty © 2009 Rey Ty Force Detainees of the Ph© 2009 Rey Ty International Training Office Other NIU Offices 1Kyungnam University –Korea” (2005, 2006, 2007, 2008)dents from 2Identity & Civic Participation in the Philippines” (2008)he National Welcome! 3Generation in the Southern Philippines in Interethnic Dialogue and 4. “Bridging the Gap: Engaging a New Generation in the Southern Students) [2004, 2005, 2006] to Communit2.Center for Burma Studies 5Education, Community, and Political Process (2006)Philippines: Religion, Self- 6for Students from Cyprus (2006)lict Reso3.Teaching Assistantgram 7. Capacity Building And Advocacy for Women’s Participation in 8. Strengthening Civil Society in Sri Lanka Through Building Advocacy Introductions Partnerships Among NGOs and Developing Lo(TATD) Officep (2002) © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Relevant ExperienceRelevant Knowledge Diagnostic Agenda 1. What knowledge, skills & values do you bring with you to this job? I. Diagnostic ve II. Leveling Off A ct 2. What knowledge, skills & values ilogue do you expect to learn from this What ___________ III. Human Resources D job? brings to the table. IV. Rights & Responsibilities 3. What did you think you will be V. Program Planning doing in your job here? VI. Redress of Grievances 4. What did you expect we will Relevant SkillRelevant Values VII.Other Matters discuss here right now? © 2009 Rey Ty © 2© 2009 Rey Ty © 2009 Rey Ty 1 Non-Discrimination Phases • Everyone is entitled to the Basic same treatment without as race, color, sex, language, Basic religion, political or other Human Pre- ProgramPost- Principles opinion, national or social PrinciplesgramProperProgram origin, property, birth or © 2009 Rey Ty © 2009 Rey Tyher status. © 2009 Rey Ty Mutual Respect 1. Be just & be fair. Be kind, Courtesy 2. Do no harm. 1.Hi 3. Give credit where credit is due.everyone you 2.Excuse me 5. Correct any misrepresentatiomeet is fight a 6. Don’t plagiarize. 3.Please 7. Report plagiarism. hard battle 4.Thanks 8.people’s back what you can’t say in front of them. © 2009 Rey Tylato). © 2009 Rey Tyye © 2009 Rey Ty Humility Basic Human • Don’t judge Resource • Ask questions • Be humble Human • Don’t condescend or talk down • Treat others the way you want tResource be treated Management Development • But observe “house rules” (HRM) (HRD) • Be just, be fair. © 2009 Rey TyPrinciples © 2009 Rey Ty © 2009 Rey Ty 2 Purpose Labor NIU’s HRM of Paper Laws Hiring Policies HRD bo Work om C Resource Firing Benefits Management Policies Z: Y: X: Wage Salaries Justice Learning Efficiency Laws Tax Issues © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Where’s Different Points of View! Where’s Different Points of View! Principles o the Power? o the Power? Performance m b m b Evaluation Management C o Co Human Z: Y: X: Z: Y: X: Training Resource Individual Conservatie Conservative Development Development Critical Liberal Critical Liberal Organizational Evaluation Development Empower- Power The Boss is Bottom Top- Career Horizontal Development ment Sharing the Power Up Down © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty What’s efrm Different Points of View! Your AdDouls in a Everyone McGrgo’Z Name? om b o Rights TeoyXY& C has Z: Y: X: Reim- Liberal Conservative HR OvertimeTravelburse- Petty Critical Website Pay? Voucher ment Cash Empowered DelegationlegatioAssigned Responsibilities Workers Responsibilities Tasks Rights Powers Meals Mileage © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 3 What’s Let’s Look at Your in a Different Points of View! m bo Name? Informal Fridays Co • Practiced in the West & •Tasks Western-influenced societies Z: Y: X: since the 1970s, including the Critical Liberal Conservative •Powers & Philippines • Depending on your work place, Act based Make some allow T-shirts, blue jeans Responsibilities on what youecom- Take Wait to know is bestdationsitiativbe Told & sneakers on Fridays, for © 2009 Rey Ty © 2009 Rey Ty instance. © 2009 Rey Ty Context Time Flexibility 1.Meet all deadlines • Nothing is cast in stone. Funding Content • No such thing as “one model for your Sessions fits all.” Location on Differencesrticipants responsibilities • Innovate, renovate. in… 2.No room for failure, • Tweak your program Events Needs accordingly, minutely, really! hourly, daily, weekly... Lecturers © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Commu- Dclarify & avoidn, Written nicationsmisunderstanding Chill! Host Community Phone Personal *Paper 1.When things can go things, Touch Trail things will go wrong. Open Lines of Home CommunicationFace-to- Face-to- 2.We all make mistakes. Communities Face Face Phone Hardcopy Email 3.Always have a Plan B or C or D or E… ParticipantsYour Co- Snail MaiFax File! 4.Be flexible! Worker© 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 4 Plan Basic Principles of A Copyright Plan Plan • © 2009 Rey Ty Human Resource G… B • Authors cited. Unless otherwise stated, Always contents, all charts & concept mapsagement & Plan Have a Plan are all mine & original. Development: F C • All rights reserved. No part of this material may be reproduced in anyide for Practitioners— Plan Plan form or used in any way without An Introduction E D express & written consent from the Rey Ty © 2009 Rey Tyuthor. © 2009 Rey Ty © 2009 Rey Ty Pre-Conduct Stage: Guide for Practitioners © 2009 Rey Ty © 2009 Rey Ty 5 Program Planning: Pre-Conduct Stage © 2009 Rey Ty, International Training Office, Division of International Programs, DeKalb, IL, Northern Illinois University Program Outline I. Diagnostic II. Leveling Off Planning: III. Rights & Responsibilities Guide for Practitioners IV. Program Planning V. Redress of Grievances Part 1 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Other Matters © 2009 Rey Ty Phases Pre- Conduct Humanc *re- Program Post- ResourcProgramProperProgram Stage Principles Caffarella (2002) © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Knowledge Think Big Management Leaders Abstract Peter Senge Macro 1 2 ManagerMeso Concrete Understand Where do Learning Organi- & look at the Organi- zational Specific bigger I fit in? Staff Micro picture © ReTyy T9 Rzation Lear© 2009 Rey Ty © 2009 Rey Ty Think of Let’s go Leaders & Bigger Leaders Macro Leaders Macro ManagersMacro Ideas global! picture Plan the Strategize Conference, Managers Managers Receptions, Publicly Meso Strategy Meso Programs Meso visible Action: Let’s do Staff, interns, The devil Staff Micro Do the Staff Micro the dirty Micro is in the work! work! nitty detail. © 2009 Rey Ty © 2009 Rey Tygritty © 2009 Rey Ty 7 S , Seven about Frame- era& SkillsLinda Hill; John Your work Waetrps Kotter; Harvard Organization PPhil Business School Read Dig Publi- through Dialogue Observe! Sharedes ConflictkiProject Personalcations archives StraStructurstemsafftyle Skills ManaInterpersonalFlexibilityaDevelopmewnt © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty What’s the If More Than One Organization… Organi- Know Your zational Organization Culture? • Make sure you know: 1. You report to all those parallel organizational bosses. Update? Traditional? 2. Who is on top of what? One Two 3. To whom are you responsible for what? 4. From where do you get your supplies? Organization Organizations 5. Which equipment can be used for whichput Flexi- Input 9-5 ? ? etc. activities in your program? Oriented?time? OrientedCulture? © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 2 Big Know the Organigramme Boss Strategic e Wher ? Emergency Plans Project Assistantssistant reyou Plans 1.What is the a Plans organizational Boss Boss Boss Contingency Program Plans Plans Plans structure? Assistant Assistant Assistant Budget Action 2.Where do you fit it? Plans Plans Staff X Staff Y Staff X Staff Y Staff X Staff Y Work Plans © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Know the Pre- We all have age et Know the Organi- “ abjcies Program Organi- t to be on the zational byMBO)Ior We all have ageens same page. ( Ansff to be on the zational “ abjctor Policy same page. byMBO),f Concept- ( Anof Makers Approval Vision Mission on Board ualization Goal NObjectives, Outputs,ed Vision Mission Goal Long- Organization’s General Outcomes, Program, reason for Staff, etc. Budget term being direction © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty We all have toKnow the Accept & internalize them. be on the same principles, then quit! Not a Formal page. Program match! Invitations Contract Must Include… Objective Outcome Output What will be achieved when Physical Non- products Details of Approved Staffing Program program ends physical what you Write Project & with in Goals ObjectiveOutputs Outcomeswant them Proposal Budget Place To learn Book, Photos, Increase human tFeeo & Contracts about justice Videos rights awareness structure © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 3 Graduate Assistant (GA) Seek Clarification! Know Your Job Title General Work 1. Graduate1. Duties related to teaching (lecture, Teaching Aschecking, grading, consult•If you get Job Tasks & (GTA): staff, not research Research Assearch, primary sources, secondarya Delegated (GRA): sources); not teaching, not staff descrip- Assistant (GSA):ties related to office worklicting Powers & clerical, filing, photocopying); not tion Responsibilities teaching, not research © 2009 Rey Ty © 2009 Rey Ty instructions © 2009 Rey Ty Working Division of Labor Teamwork Working Relations Relations You work alone. You work with others. Division Team You have your At least two 2 1 of Labor Work specific tasks to persons work complete. on one task. Division Team Individual Input Group input of Labor? Specializationrk Work separatelIndividual Group with a work? Together but with 1 goaOutput common output © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty What is Teamwork? Doer Funders 1. Coming together ver Host 2. Cooperative work Stl act! Community Institution 3. Joint action by >2 persons Knower Solver Support Team from Stake- 4. Collaborate for a common goal LeadershiMichael Cusumano. (Home) holders Office 5. Build & develop appropriate Communities Bosses relationships 6. Group over individual interests Carer Checker Your Co- 7. Work as a single unit ParticipantsWorkers © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 4 Identifying the e People People Aims of the tty ? prrte? Program W haange Involved InvolvedWhosHmm… ofch Conform Reform Transform Policy Policy Managers Participants ? Makers Managers Staff Makers Staff ? ? Status Quo; Pluralism; Board Executive Financial The Prepare CEO CFO staff knowograms Structuralism Office Officer Implem- Missionevaluationnanciabout allare Integrate Reintegrate Members (CEO) (CFO) enters Goals standardstandarthe abovplanned © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Participants Reinvent Reinvent the Wheel? •No! There are systems & the wheel? procedures. Old School New School •Find out what they are. Be creative. Go to websites Beneficiaries Partners! Common Systems & (Human Resources & Passive Active, Equal Planners Sense Procedures Specific Units or Recipients & Decision Makers © 2009 Rey Ty © 2009 Rey Ty Departments ). © 2009 Rey Ty But… People The truth is… The Involved Office • Staff members have to learn Manual everything Helps! –by themselves! Yeah! ▯ ☺ Policy Managers Staff –by doing Makers –by being self-directed Self-MentoringsualKnowledgede –by research LearningTool LearnersnagemBook Review Decision Program Business Work –by trial & error Makers Managementanagement Horses –Mmm-hmm! © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 5 People Extra Pre- Involved Help Program Policy Extra Managers Volunteers Staff Interns Makers Help Preparations Recruitment They They They Students; Credit at the Host Faculty; Staff; at “Home” Temp think tell do Community Hours Institution © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Pre- Pre- Events Planner Invitations, Laundry List Program Program Confirmations Recruitment Recruitment Solicit & Calendar Transportation at the at Freebies & Trips “Host “Home” Institution” All A/V Winter (Computer, Clothes Digicam) Who Does What? Mediation Instructional Pre- Materials Board Proposal Approved Staffing & Arrival Departure Funded Program of Marketing ApplicatioSelection PreparatioDeparture Decision Writing Project Planning Participants & Escorts Supplies Orientation Monitoring & Evaluation © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Events Planner Invite VIPs Laundry List Events Planner Formal Laundry List Events Planner Laundry List first. Pin Change Written Requests Prepare a List Reminders them down Master Calendar File To All Places Check Purchase of A/V NeedsGet all A/V as necessary Arrangements A/V? Equipment Copy Paper Invite all Give Trail facilitators Confirmation Transportation Call A/V for A/V equipment Papers to Calendar a fee! are working Invite Escorts Trips Tech Facilitators Give Goal, Reminders! Objectives, OutputGive Venue Planner Person Email A/V & Outcomes Contact Info Participants Trouble Requests to to Escorts Get a Calendar Shooting A/V Services Get Notes, A/V & Supplies Specific Drivers & Transpo Pack Up & Charge Needs Topics Staff Phone Office Gets a Store A/V Batteries When &y List Formal Calendar Equipment Set up A/V (Daily) Confirm! Where TrRequestation Equipment © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 6 Events Planner Get copies Laundry List Events Planner Potential Laundry List Events Planner Review Laundry List from Storage Donors? Formal Write ObjectivePrepare facilitators Written Report Tests Send to Room Requests Pretest With Printing Interpret Posttest 3 holes? Service Distribution Places of Instructional Winter Worship Midterm Materials Clothes Tabulate Evaluator Evaluation Solicitation Sororities, Color Laundry Fraternities, Binder? & Clubs ATestsster Essays Coded? Size Storage Stuff inside Segregation Quantitative bag? SegregationBins Schedule Open-Endedeasure Questions © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Pin Down Lecturers d 15-30 Days Program & at Prior to Facilitators el rs Program s! t trt e Starts n e Planning In a dli M ea D Workshop Workshop Confirmationecture A/V Supplies Resource Lecture A/V Supplies On-site Off-site Notes Persons Notes Needs Needs Needs Needs Activities Activities © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Site Signs Inaugural Photos Podium & Selection & Videos Microphone Speakers Speakers Closing Meals Usherettes Program Program Special Performers Events Soirées Food & Inaugural Table Trips & Planning Supplies Planning Drinks Arrangement Transportation Guest Welcome Confirmations Table Table & A/V Invitations List Cloths Pens & Guest List Housing Equipment Name Registration © 2009 Rey Ty © 2009 Rey Ty Tags Form © 2009 Rey Ty 7 Small Press Is there a Is the Large Group? Select Group Release Online problem? Group? Group? Lists Publications Problem As many Post Hardcopy Budget? as possible? Flyers Media Social?: Space Publicity; Community Psychological? A Question of Constraints DECISIONy: Students? Departments Marketing; Paper ? Media Blitz (Hardcopy) Justice? Family? Office Allied CPaperity Staff? Websites (online) Seek See Friends People Snail Free psychological of Friends? Who Help? Mail Listing counseling Next slide Friends? © 2009 Rey Ty E-vite © 2009 Rey Ty © 2009 Rey Ty Bilateral Summary Others Mediation I. Diagnostic II. Leveling Off Ombuds- Redress of man Grievance Supervisor III. Rights & Responsibilities IV. Program Planning Legal Supervisor’s V. Redress of Grievances Supervisor Office Human VI. Other Matters Resources © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Copyright Program • © 2009 Rey Ty Pre-Conduct • Authors cited. Unless otherwise stated, contents, all charts & concept maps are all mine & original. • All rights reserved. No part of this material may be reproduced in any form or used in any way Planning: Stage: without express & written consent from the author. Guide for Practitioners Guide for Practitioners Part 1 Part 1 Rey Ty © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 8 Program Implementation © 2009 Rey Ty, International Training Office, Division of International Programs, DeKalb, IL, Northern Illinois University Three Program Phases Implementation: Conduct Guide for Practitioners Part 2 Pre- Prog*am Post- Program Proper Program Stage Rey Ty © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Conduct Humility Time of • Don’t judge 1.House Rules: Strict with • Ask questions time with participants Program • Be humble • Don’t condescend or talk down 2.If you can’t come to work during a session, you Pre- • Treat others the way you want to Arrival of The be treated yourself must ask someone ParticipanArrival! Program • But observe “house rules” to cover your shift Detailed Itself! • Do no harm. © 2009 Rey Ty © 2009 Rey TyPreparations © 2009 Rey Ty When Things Go Wrong Know the Participants Safe Zone Depends on L • No one should be with & thegue Tellt Work it out 1.Do research yourself Preferred Styleur Boss yourself 2.Or, “Self-Introductions,” discriminated for any reason of ManagemeCall a technicianst. whatsoever, such as race, (note: there’s a fee!) during the first session ; color, sex, language, religion, learn from them political or other opinion, As a colleague national or social origin, Fi 3.Talk with them during rt! property, birth or other Use Your Plan B… “free time” © 2009 Rey Ty status. No bullying, no © 2009 Rey Ty © 2009 Rey Ty 1 On- Pick Up Program Bag site Off- Welcome or Calendar Others Lodging Banner of Activities Pens site Parti- Emergency Phone Speakers Meals Arrival Photo I.D. cipants’ Paper List Kits Meal Lecture Technical Co- Driver’s Cell & Vouchers? Help Transportation Luggage Notes Drivers Staffers Herding Coupons Freebies © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Best Table Arrange- Introducing Ment? Orien- the New tation Setting Round Semi- U Panel A vs. B Table Circle Shape Know Intro- Inter- Geography Wel- the duce the Logis- Cultural On-Site of the Main Most More More More Autorritarian parti- program tics Commu- Geography Cities(DC , DemocratDemocraticocraticpreseConservativecome & staff Chicago) © 2009 Rey Ty cipants © 2009 Rey Ty nication © 2009 Rey Ty Be Time-Keeping Dry-Run Three Sensitive 1. Lay the ground rules on strict time Shifts? management 2. For the first bus trip for a city or campus tour, leave on time 3. Those who will be late will be led by a staff member back to their hotel. Your Their 4. Everyone knows that we are serious about After- keeping time. Morning Evening 5. Those who missed the trip can take the noon Context Contexts “public” transport system with others © 2009 Rey Ty later, as they so wish. © 2009 Rey Ty © 2009 Rey Ty 2 Unlock Unlock Lock the Check Lock the Check Week Door Everything Door Everything Get Assist Store Assist Feedback Morning Equipment Afternoon Lecturer Lecturer Shift Shift & Video Supplies Store A/V & Week Week Document- Supplies ation? Needs? Supplies Photo Needs? Set Up Set Up Get & Video A/V Sounds Feedback Document- Day End ation? © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Program, Head count Teaching Context Orientation Herding & Learning Funding Yes, lastent minute Objectives changes too! Petty Buddy Tweak Cash? Offsite System Location or Program BasParticipants Travels on Differences in… Tickets? Security Time & Video Knowledge Skills Values Events Needs Keeping! Document- Lecturers ation © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Participants Class Must Partici- Safe Zone? Eyeballminutester Know pants changes Tweakoo! Attitude Sessions Base Pretestn DiffereInformalicity in… Conversation Det*ils of Trans- Social Skills all the Satis- Learn- fer of Religion Goals ObjectiveOutputs Outcomes things Out- Base Knowledge they have faction ing learn- Base to do ing come © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty 3 Partici- Session Share pants Responsibilities Accomodationntent Resource Buddy Leaders of Persons System the Day Transfer Satis- Learn- of Social Meal Participants’ Participants faction ing Outcome Arrangements Satisfaction Venue Cultural as Partners learning Exchange Security Place, foKnowledge, Project Vehicle Temperature Topics, Values, Project Implemen- Speakers Medicine Lodging…s,& Skills Plan tation Trips Box © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Everything’s Extra Help! Informal OK? Dialogues Emails Suggestions & Complaints Volunteers Interns Online Formal Supervising Monitoring Incentives! Journals? Monitor Meetings Certificates Credits Talk during Observe road trips Talk Sessions Staff Program Post-Program Party! Post-Program Party! at Break © 2009 Rey Ty © 2009 Rey Ty Time © 2009 Rey Ty If conflicts among participants arise, If conflict among participants arise, Report at once 1.Mediate properly. 1. any sign of 1.Arrange to have a 2.Don’t take sides. mediation session. 3.No gossiping! abuse. 2.Set a specific time & 4.Respect confidentiality. 2. No one deserves place at once. 5.Listen (minimize talking!). to be abused. 3.Settle with concrete 6.Seek & agree on a concrete © 2009 Rey Ty courses of action. © 2009 Rey Ty solution. © 2009 Rey Ty 4 If Violence Happens… Problem Solved? © 2009 Rey Ty 1. Apology? 1. Tell them to stop the disturbancell rights reserved. Unless at once. otherwise stated, all 2. Forgiveness? 2. That failing, tell them to leave thents, charts & concept room. maps are mine & original. No 3. Compromise? 3. If violence happens, do not touchrt of this original material 4. Justice? them to separate them physically.ay be reproduced in any 4. Call security or 911. It’s the form or used without express 5. Concrete Action? police’s job, not yours. author.en consent from the © 2009 Rey Ty © 2009 Rey Ty © 2009 Rey Ty Program Implementation: Guide for Practitioners Part 2 Rey Ty © 2009 Rey Ty 5 Post-Conduct Stage IL, Northern Illinois Universityining Office, Division of International Programs, DeKalb, Third Outline I. Final Evaluation or Posttest Post-Conduct Phase II.Debriefing III. Closing Ceremonies Stage: IV. Departure Guide for Practitioners V. Staff Members’ Post-Conduct Work Pre- Program Po*t- VI. Participants’ Post-Conduct Outputs Part 3 Program Proper Program
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