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Date Created: 12/21/15
John D. Thornburg Newburgh, IN 47630 firstname.lastname@example.org (812) 454-7971 SUMMARY You know how your organization needs a Proactive and Dynamic IT Leader that delivers real improvement and meets business objectives? I demonstrate this ability by managing the 4 “P”s: People, Projects, Priority, and Process. People appreciate excellent customer service and they say they enjoy working with me. I’m an experienced self-starter in support of Business, Consistency, Availability and Continuous Improvement through Process Management such as the ITIL process and methodology. Process is the methodology that together with priority supports the IT engine strategy of continuous improvement and being more proactive. Excellent customer service is as important as any technical strategy or ability. Priority is choosing the most important things, the strategy, to spend limited company resources to maximize the benefit and ability of the organization. I am passionate and methodical, with demonstrated ability in Prioritizing, Engineering, Implementation, Maintenance, Technical Support, Security, Continuity of Technical Services, and Disaster Recovery. I’ve been a leading consultant, enterprise infrastructure Sr. Manager, and led a large national team of direct and indirect reports, I’ve consulted, sold, delivered and supported multi- million dollar multi-year projects and engagements while reporting to VPs and met with C-levels and steering committees. I never lose sight that IT exists for the needs and improvement of the business, so IT must always keep pace with the ever-changing technology and business environment. PROFESSIONAL EXPERIENCE IT Consulting Positions 2007-Current IBM Change Manager for the Mead Johnson Nutrition account. (CDI Corp) Contracted to IBM to direct the Change Management process and maintenance, ITIL Services Delivery and Compliance for Mead Johnson, a large international multi-billion-dollar FDA-validated pharma (formerly part of Bristol Myers Squibb). Trained in ITIL-based services delivery practices, cGMP (current Good Manufacturing Processes), and industry regulation such as FDA, SOX, HIPAA, and HITECH. Manage effectiveness of all IT System and Software Changes and maintenance. Work Change, Incident, Problem and Root Cause Analysis, and maintain FDA IQ/OQ (Installation and Operational Qualification) validation status. Proven ability in setting policy and improvement. Respond to internal and external audits. Lead the Change Advisory Board for the entire international organization. Worked in the rollout of ALL IT and Telecom services throughout Mead Johnson internationally ( SAP, MS SharePoint, Rational ClearQuest and virtually every system required by Mead Johnson nutritional as they transition to outsourced services). Experienced and certified with industry best practices and creation of policies and procedures with an eye on continuous improvement. Work with all leadership and service delivery and project managers. Exposure to Agile and SDLC development processes, and support of Intranet and Internet Web infrastructure. Prior consulting engagements include evaluating multimillion-dollar government grant applications through the Broadband Technology Opportunities Program (BTOP) as part of the stimulus package. I Managed a Telecom Expense Management services provider and team in support of multiple Fortune 1000 accounts saving the clients millions in expenses and achieved a CTMS certification in the industry best practices and strategy. I reported to VP level. Also have led and participated in numerous client IT and site projects, upgrade LAN/WAN infrastructure and security for a major retailer. J. Thornburg 2 Cinergy Communications / KDL, Inc. / Norlight Communications 2005-2007 Sr. Sales Engineer/Infrastructure Projects Mgt, Enterprise Networking Work with largest Enterprise level Customers on Telecommunications Solutions, Services, and Delivery. Create innovative solutions for Large Enterprise WAN customers: Proctor and Gamble, Humana, Various Healthcare Systems, Jefferson County Schools (Louisville, KY), SVETN Cooperative, Great Rivers Cooperative, Shelby Co (Memphis, TN) Schools. Create very high-speed data services solutions providing Video, Remote Storage, Datacenter Backup and Recovery, Voice (VoIP) technology and fiber optic backbones for medical, government, education, and other important clients. Delivered high-speed IP and MPLS fiber-based solutions (DWDM, CWDM, SONET, Ethernet GigE and 10GE, RPR). 22,000+ mile fiber WAN (largely Cisco ONS 15454 or MRV- powered) throughout a 20-state region. Data center and SAN connectivity such as Fiber Channel, FICON, ESCON, SONET. Responded to RFPs (Request for Proposals) and written SOWs (Statements of Work) and worked to develop innovative technical solutions satisfying technical and financial needs. Presented at all levels of organizations (Board Level, CFO, CIO, Technical decision-makers and end-users). Exceeded quotas every year (closed $22M+ contracts in last year). Established product offerings for the Education Market using familiarity with E-rate and Education-related procedures (responding to 470s) and industry knowledge. Managed customer services delivery meetings. Mentored 6 Account Executives and Director and reported to 2 Vice Presidents and CIO. My contributions meaningfully increased the value of the company (EBITA) by many millions. Ascension Health (Computer Sciences Corp) 2001-2005 Manager Network Services, Technical Projects Manager, Telecom Expense Manager Manager of Enterprise Network Services (National LAN and WAN) department for Ascension Health, the largest non-for-profit health system in the US (100,000+ employees via 50+ Regional Catholic Hospital Systems across the US). Led many projects, LAN and Enterprise WAN redesign, moving datacenters, Security, Clinical, and other systems. Directed multiple teams (Enterprise WAN Infrastructure, Datacenter, Security function, Telecom, Enterprise Telecom Expense Management), hiring/firing, budget, directed improvement initiatives, training plans, and continued education as part of managerial duties. Led the IP WAN Redesign Project for the organizational backbone infrastructure (replacing ATM, DS3s/T1s, Frame Relay). Involved from conception to completion. Updated video conferencing to an IP (H.323 replacing H.320) solution as well as voice over IP utilizing class of service. Team provided Applications Services for numerous hospitals such as Email, Internet services, corporate intranet, hundreds of servers, AS400s, and mainframe connectivity, multiple data centers – near 100% uptime. Managed NOC Network Monitoring, Tivoli, and MRTG, internet, intranet presence. A Team Builder – Empower the employees to get things done. Managed departmental budget and projected it out 5 years. Champion of Continuous Process and staff Improvement. Instrumental in Service Delivery Model ITIL implementation Trouble Ticket, On-call responsibilities, Escalation Procedures, Change Control (member of review board), Service Restoration Teams, Root Cause Analysis (RCA), Documentation, and other process improvement implementations. Provided guidance for HIPAA and SOX (Sarbanes Oxley) compliance regarding PHI (Protected Health Information) initiatives, encrypting email over the public Internet. Led the Telecom Expense Management team of 6 people millions that organized, audited, standardized and reduced costs by millions. Upgraded Disaster Recovery (DR) solutions for the organization with very high-speed access via AT&T to the DR site in Gaithersburg, MD. Written and evaluated vendor responses to our RFPs, RFIs, and RFQs, as well as worked with CFO and Legal on contracts and SLAs. Directed team that implemented Cisco (and other) Wireless LAN, LEAP security, Voice and Cell Phones, Radius Authentication, RSA Secure ID technology for multi-factor authentication. Managed team responsible for Security Function (Vulnerability scanning, Virus Scanning, Patch Implementation, Wireless, Authentication, Redundant Nokia and Sun Checkpoint NG Firewalls, ISS Intrusion Detection and Monitoring) prior to formulation of a dedicated Security Department. Worked with Server Team on installation of PeopleSoft / Oracle, Lawson, Hyperion ERP (Enterprise Resource Planning) applications and modules, assisting in resolution of all issues regarding bandwidth and application platform requirement on the enterprise. This included supply chain, financials, HRMS, and CRM modules. Internet and Intranet presence. J. Thornburg 3 Unisys - Indianapolis, IN 1996-2001 Network Architect, Network Design Consultant (Sales Engineering) Directed multi-vendor personnel and solutions to successful project completions for many Banking institutions, FISERV datacenters, Toyota, Sumitomo Electronics. Presales at a National Level (elite team supporting 100 Sales Reps and Field Engineers, 1000+ proposals, $300M in 3 years) focused on Financial Industry solutions including Security, Imaging, Internet Banking, and Other solutions. Responded to RFI, RFP, and RFQs; Created SOWs (statement of work). Recipient of prestigious Unisys GCS (Global Customer Service) 1996 Region Design Consultant of the Year – Quota Achiever, Service Award in 2001. Bank One Services Corporation - Indianapolis, IN (now a part of Chase) 1994-1996 Regional LAN (WAN) Manager Supported Local, Metro, and Wide-area network team and directed projects for Bank One in Indiana region as well as Bank One Mortgage Corporation locations (IN, OH, AZ, TX) and reported to the VP of Telecommunications. Led Regional Infrastructure team and projects to meet deadlines while overcoming obstacles. Achieved near 100% uptime, even during unexpected crisis. Prior Career and Consulting Experience Enron Corporation worked on LAN infrastructure backbone redesign project. Contracted to Fortune 500 and progressive clients: IBM, Tenneco, Space Systems, Baker Hughes Intech, Spring Branch ISD, and others by NSE and Compucom in Houston, Texas. LAN Admin for a 500+ node Network at AIM Management Group (now part of Investco funds) in Houston, Texas. Evaluated new technologies and helped established standards through explosive growth. Server Admin for Nations Bank as a contract through Analysts International Corporation in Houston, Texas. Test Engineer at Compaq Computer Corporation in Houston, TX providing performance and compatibility testing. Network Admin for 2 American Express (First Data Corp.) locations in Indianapolis (Intel servers, 650 workstations) while maximizing uptime in 24x7 operator services center. Helped implement and supported the first LAN for Kimball International saving $50,000 versus a mainframe-based solution. Supported control units for IBM mainframe at General Electric Plastics Mt. Vernon, IN. EDUCATION / PROFESSIONAL DEVELOPMENT / ESSENTIAL SKILLS BS in Computer Information Systems - University of Southern Indiana (Evansville, IN) CTMS (Telecommunications Management) Certication from AOTMP (2009) Working toward PMP certification (PMI Project Management Institute) Experienced with LAN and WAN infrastructure hardware and major vendors: Cisco, Nortel, Enterasys, MRV, 3Com/HP with major topologies: Ethernet, Broadband/Fiber, Wireless, token-ring, FDDI, and more. Cisco Networkers 2006, Cisco Design Specialist training, Cisco Router, Nortel Router, Sniffer training Installing and Configuring Windows servers, Excel, Word, Power Point Unisys Design Consultant of the Year, American Express Impact Award Winner Microsoft NT Server, Novell CNE, and 3Com LAN Training, C programming (IUPUI) Compaq Product Line, System Architecture, Technical Writing, Time Mgt., Project Mgt training
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