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Date Created: 12/21/15
D AVID D. D ICKINSON Home: (719) 481-2132 Monument, CO 80132 Ddickinson816@aol.com Mobile: (719) 337-7560 GLOBAL C-L EVEL IT, Operations & Business Executive Developed the architecture and infrastructure to support CHI’s electronic health record 5 year strategy. This will support Cerner, Meditech, Allscripts and Epic HIS’s. Deployed a second data center in Richardson Texas to serve as CHI’s disaster recovery site. Technologies deployed include IBM, HP, Cisco, and EMC. Implemented VMWare to virtualize the servers and storage resources. Developed a high availability and disaster recovery architecture and strategy to support a 99.999% uptime target. Created an Enterprise Architecture organization. Developed the single sign-on and roaming sessions proof of concepts to be rolled out to over 70 hospitals. Utilized VMWare, Cisco, and Imprivata technologies. Developed a SQL 2008 data warehouse to support the business intelligence department that centralized reporting, utilizing SSRS/SSAS reporting and analysis tools. Incorporated data-mining and micro-strategy techniques that increased the acquisition and reoccurring revenue by 22% in the first year. Led development of a $9 million Business Intelligence solution in 18 months. Built an Oracle and Business Objects architecture supporting sales, customer service and marketing. Delivered real time dashboards, advanced analytics, and query reporting and analysis. While partnering with marketing, realized a 15% lift in DSL and Dex new business. Developed the “Friends and Family” marketing and acquisition systems and databases. Guided the analysis and development of the industries largest Informix data warehouse and Micro-Strategy business intelligence platform. Delivered real time daily metrics on new customers, churn, usage and financials that optimized our marketing programs. Centralized all reporting while delivering data- marts to marketing and finance for individual query and analysis. Award-winning Fortune 500 leader valued in key positions, both in the US as well as Europe, India and Australia, with industry leaders sucNTEL , MCI, USW EST and QWEST – awarded the coveted “CIO Award” in 1996 for technical innovation; Smithsonian award runner-up in 1998, rated in top 5% of executives from 1994-1999. Managed the development of critical corporate systems like MCI’s Friends and Family sales and marketing applications – cut development costs 15%-20%, overhead costs 15% and vendor costs by $30 million, while improving quality 60% and on-time delivery 50%. Developed SongTouch.com, the largest family friendly digital music and entertainment website in the world, grew business to #2 in sales behind itunes, with more than 25 million visitors monthly. Orchestrated the turnaround of USW EST/Q WEST ’s service delivery organization, preserving a $100 million capital investment. David D. Dickinson Page 2 CAREER HISTORY CATHOLIC H EALTH INITIATIVES , DENVER , CO 2010 – Present CHI is a national nonprofit health organization. CHI operates in 19 states and includes 73 hospitals; 40 long-term care, assisted- and residential-living facilities; two community health-services organizations; two accredited nursing colleges; and home health agencies. With annual operating revenues of approximately $9.6 billion, CHI is the nation's second-largest Catholic health care system. Vice President Technology - 6 Direct Reports and 400 staff Directed all aspects of CHI’s technology. This included all data centers, voice and data networks, unified communications, print services, client computing, service delivery, asset management and enterprise architecture. Developed the architecture and infrastructure to support CHI’s electronic health record 5 year strategy. This will support Cerner, Meditech, Allscripts and Epic HIS’s. Deployed a second data center in Richardson Texas to serve as CHI’s disaster recovery site. Technologies deployed include IBM, HP, Cisco, and EMC. Implemented VMWare to virtualize the servers and storage resources. Developed CHI’s high availability and disaster recovery architecture and strategy to support a 99.999% uptime target. Created an Enterprise Architecture organization. Developed the single sign-on and roaming sessions proof of concepts to be rolled out to over 70 hospitals. Utilized VMWare, Cisco, and Imprivata technologies. Implemented a nationwide print services support model. Negotiated support contracts with Ricoh to manage over 15000 printers at all of CHI facilities. Deployed a national UCC strategy utilizing Cisco Technologies. Deployed CHI’s Network Operations Center utilizing EMC’s Ionix detection tools, Microsoft’s SCCM and SCOM tools, ADM and Solarwinds network detection tools. Developed the vision and creation of the CHI vision center which consists of a Clinical test lab, research and development lab, and an applications and technology test lab. Implemented a separate Clinical helpdesk in support of the company’s EMR Initiatives. The clinical helpdesk supports an Average speed of answer SLA of < 15 seconds and a 1 call resolution SLA of 70%. Implemented a Clinical Ambulatory support organization. This organization has been instrumental in the assessment and remediation of devices pertinent to supporting the rollout of the Physician Practice management system and the Ambulatory Electronic Health record system within the Catholic Health owned clinics. Launched the asset management inventory tracking toolset utilizing Remedy as the CMDB. Manage annual budgets of $80M capital and $100M operating. FOCUS ON THE F AMILY , COLORADO SPRINGS , CO 2007 – 2010 Global non-profit publishing and media leader developing family, marriage, and parenting content. Represented in over 70 countries, with radio programming that reaches over 200 million people daily, monthly magazine circulation of 2 million and annual revenues of $150 million. Senior Vice President Marketing - 11 Direct Reports and 300 staff Directed all aspects of marketing and sales that support all products, events, media programs and national and regional marketing campaigns. Oversaw all aspects of the technology architecture that supported Network and computing resources. Developed the strategy and campaign for the 2010 Super Bowl Tim Tebow commercial. Campaign produced the highest ADZOOM rating in history. Produced over 3 billion web hits, 20 million syndicated articles, and over $30 million in earned revenue. David D. Dickinson Page 3 Developed a SQL 2008 data warehouse that optimized our marketing efforts. Developed the business intelligence department, centralized reporting utilizing Crystal/SSRS/SSAS reporting and analysis tools. Incorporated data-mining and micro-strategy techniques that increased the acquisition and reoccurring revenue by 22% in the first year. Created the Business Intelligence department consisting of an Executive Director and 30 staff. Developed national marketing campaigns utilizing direct mail, email, monthly newsletters and telemarketing that produced over $60 million in donor revenue, a 40% lift from previous company highs. Developed product marketing campaigns that supported over $11 million in new product revenue and produced international sales and licensing revenue of $1.7 million. Launched new social networking multi media website. In the first 45 days after the launch, web traffic increased by 40%, streaming traffic increased by 60%, and unique visitors increase by 400%. Developed and implemented sales strategies that grew international sales by16% while managing a decrease in expenses of 6%. Implemented non-traditional revenue strategy that produced over $3.6 million in the first year. Negotiated and implemented outsource partnership that produces an annual savings of $13 million and returns $5 million in revenue. Negotiated over 2000 contracts that deliver Focus radio, TV and print syndication globally T OUCH INCORPORATED , Portland, OR 2003 – 2007 The world's largest faith-based digital music Internet store for music, spoken word, and concert footage. Vice President Operations / Chief Operating Officer / Co-founder Directed all aspects of launching the faith-based music and entertainment web site, SongTouch.com, serving the family friendly community with over 140,000 affiliates in the US and 210,000 affiliates worldwide, representing over 85 million consumers. In 2007 reached #2 in music downloads while the web site attracted over 25 million visitors a month. Oversaw all financial operations and quarterly royalty payouts. Developed the technology that manages Digital Rights Management and royalty payouts. Implemented People Soft as the CRM tool to develop sales and marketing strategies. Established excellent relationships with EMI/CMG, Provident, Word, and Integrity Music while negotiating content deals that enabled SongTouch.com to offer exclusive content and the largest faith- based catalog in the industry. Launched an Affiliate partnership network that enabled affiliates to sell digital content using the SongTouch network and platform. Built an e-Commerce engine that allows for multiple content providers to utilize one shopping cart. Negotiated with Microsoft to have SongTouch.com as one of the premier sites to be offered on the Windows Media Player. David D. Dickinson LLC/ADK S OLUTIONS , Denver, CO 2001 – 2003 Executive consultant in marketing, IT, architecture, strategic planning, project management, process development, and organizational development. President & Founder Served as a contract executive/consultant for diverse corporations and presented original seminars on maximizing productivity, striving for excellence, establishing a new identity and building a legacy. Oversaw IT organizations, developed new market offerings and products, built cyber centers, evaluated venture capital product portfolios, directed daily operations, and created brand and marketing strategies. Developed WAN architecture for the executive branch of the US government. Developed and deployed the desktop architecture strategy for over 350,000 devices in support of the U.S. government. David D. Dickinson Page 4 Devised and introduced digital audio download capability to the consumer marketplace; served as the contract V.P/President of the consumer division for CCLI, the largest copyright, royalty and licensing organization in the music industry. Served as acting CEO for Concerned Woman of America (CWA), the largest women’s public policy organization in the country, in Washington, DC; worked in concert with CWA’s President to provide daily oversight in instituting an organization-wide operation review, developing short-range goals, implementing new processes and systems, overseeing IT infrastructure improvements, leading donor development and writing a strategic plan for the approval of the CWA Board of Directors. Provided technical evaluations for E-Stream, a VC start-up; presented on behalf of E-Stream at customer briefings and oversaw E-Stream’s quality control processes. Collaborated with the Center for Creative Leadership to develop the Executive Leadership Program for leaders of non-profit organizations; the Executive Leadership Program was specifically designed to maximize leadership potential. Provided executive consultation and oversight to Vision Quest to build an industry first Information Technology cyber center and systems for non-profit organizations. Q WEST , Denver CO 1999 – 2001 Telecom with about 40,000 employees, 784,000 wireless, 1.7 million DSL and 4.8 million long-distance customers, approximately 14.5 million access lines, and more than 155,000 route miles of fiber optic network capacity. Vice President Service Delivery – 8 Direct Reports and 2000 staff. Led the Service Delivery Center of Excellence that oversaw all computing systems and databases supporting customer ordering, acquisition, and retention and customer service systems for Retail Markets. Led development of a $9 million Business Intelligence solution in 18 months. Built an Oracle and Business Objects architecture supporting sales, customer service and marketing. Delivered real time dashboards, advanced analytics, and query reporting and analysis. While partnering with marketing, realized a 15% lift in DSL and Dex new business. Business Intelligence staff consisted of 175 people. Managed the merger of the Qwest and USWest Information Technology’s Service Delivery organizations ahead of schedule and under budget; the year-long campaign included assessing 3500+ systems, evaluating $350 million+ in capital spending, eliminating 30% of the workforce and integrating the two corporate systems into a single sustainable operation. Created a comprehensive CRM architecture/strategy that replaced Qwest’s 30-year-old legacy architecture; customers are empowered to order services, view billing records, and look up order status via the Internet – this architecture also supports over 10,000 sales and customer service representatives located in many domestic sites. Achieved CMM level 2 process performance standard in only six months; reduced development life cycles 20% and project costs 15-20%. Developed the Program Management office and release management processes; reduced post- implementation fallout and errors 60%. Negotiated and implemented an outsourcing agreement in India with TaTa Corporation; saved 45% in development costs. Renegotiated many contractor services contracts; realized $30 million in first year savings. Managed an $800M operating budget and $200M capital budget. David D. Dickinson Page 5 MCI W ORLDCOM , Colorado Springs, CO 1989 – 1999 Today, acquired by Verizon is the #2 US telecommunications service provider. Executive Director, Information Technology – 7 Direct Reports and 450 Staff Supervised all computing systems and databases that support the Traffic and Fraud organization. Held fiscal oversight for a $30 million annual budget. Developed a robust client server Micro Strategy Business Intelligence application to support MCI's 300 million daily call records and established a 24x7 Operations center to monitor the company's switches and network. Implemented a Oracle rule-based fraud detection application that reduced fraud by over $200 million annually, received the 1998 Smithsonian Award semi-finalist recognition for this technical advancement, processed $28 billion+ in revenue while maintaining a 99.998% service level of available uptime. Directed the merger of MCI and British Telecom’s traffic and fraud systems; assessed over 300 systems, integrated multiple networks, and merged diverse organizations into one. Director Information Technology – 8 Direct Reports and 375 Staff 1994 – 1997 Directed computing systems and databases that support Order Management, as well as MCI’s Local Exchange Carrier provisioning systems, Error Management, Fulfillment, and Partner Systems. Developed an industry-first electronic bonding system between MCI and Local Exchange Carriers; reduced PIC processing from 7 days to 3 seconds. Develop an Informix Data Warehouse utilizing Senior Manager II, Information Technology – 9 Direct Reports and 310 Staff 1989 - 1994 Oversaw all computing systems and databases in support of the Retention Marketing Systems for Con- sumer and Small Business customers in addition to the Sales & Marketing systems for mass markets and consumer marketing. Managed the Sacramento Development Center. Benchmarked the efforts that led to the selection of the SMP and MPP platforms, DBMS, and the database query engine. Developed the “Friends and Family” marketing and acquisition systems and databases. Guided the analysis and development of the industries largest Informix data warehouse and Micro-Strategy business intelligence platform. Delivered real time daily metrics on new customers, churn, usage and financials that optimized our marketing programs. Centralized all reporting while delivering data- marts to marketing and finance for individual query and analysis. BI staff consisted of 60 people Implemented a national lead generation system. Produced over 300 million telemarketing leads and 200 million direct mail leads that supported MCI’s product acquisition effo.ts Developed vendor partnerships that provided contract consultants, hardware, software, outsourcing, and staff development. Increased staff productivity by 140%; initiated innovative management techniques and incentives. Managed a Staff of 450 people with 11 direct reports and managed an operating budget of $54M. ADK, Sacramento, CA 1989 – 1993 President & Founder Public speaker and author on “Being a balanced leader” and “Life Quotients”. Developed “One Idea Club,” “Four Gets,” “Prescription to Success,” “Triangle to Success,” and the “SCORE TWO” seminars. Have spoken to audiences in 7 countries, been interviewed by over 50 radio/TV stations, and have been syndicated in over 500 newspapers. David D. Dickinson Page 6 INTEL C ORPORATION , Folsom, CA 1980 – 1989 Diverse positions of progressive responsibility, from Programmer Analyst to Manager EDUCATION B.Sc., Computer Information Systems/Communications, Arizona State University, Tempe, AZ Pepperdine School of Law – Straus Institute For Dispute Resolution – Mediating the Litigated Case – Completed 42 hours PROFESSIONAL & CIVIC AFFILIATIONS Member, Board of Directors, The Colorado Blind Ski School Member, Board of Directors, SHANBRI Gold Medal Productions Member, Board of Directors, Dave Dravecky Baseball, a non-profit youth organization that “Develops baseball players for the future and building character for a lifetime”. Member, Advisory Board, Statera Corporation, a consulting firm that solves business problems through integrating a company’s vision with the right technology strategy and resources Served with the American Heart Association Featured on the TV show, Eye on Technology, for technology innovation and creative problem solving, currently appearing in the top 60 markets on CNN AXd-TV HONORS & AWARDS CIO Award, MCI, 1996 Circle of Excellence Award, MCI, 1994 Simi-finalist Smithsonian Award, MCI 1998 Black Belt Taekwondo, 1999
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