Popular in Course
verified elite notetaker
Popular in none
This 2 page Document was uploaded by an elite notetaker on Monday December 21, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 27 views.
Reviews for Customer-Service-Operations-Executive-in-NYC-Resume-Marsha-Pressman
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/21/15
201-314-4840 ♦ email@example.com M ARSHA P RESSMAN www.linkedin.com/in/marshapressman C USTOMER SERVICE O PERATIONS E XECUTIVE Account Services♦ E:Commerce B2B & D2C ♦Inventory / Allocation Distribution System Conversions ♦Vendor Compliance Hands on professional with expertise in leadership, strategy, growth and profitability. Exceptional abilities in project implementation, staff training and development, budget management, and 3PL Microsoft Office, IBM AS400, Microsoft Navision, Foot Works, Aria Highlights of Achievements Include: Built North American Infra-Structure for newly formed, wholly owned, subsidiary of UK Footwear Co. Champion a customer-centric environment, retain and align top talent with strategies that increase customer loyalty, growth in sales and drives brand awareness through continuous operational enhancement and innovation. Increased substantial profit in excess of $250,000 through control of vendor compliance negotiations. Successful integration with 3PL (WMS) warehouse management system. Monitored inventories to ensure 95-100% EDI replenishment fill rates, eliminating penalty charge-backs. P ROFESSIONAL EXPERIENCE Leadership ♦ Served as member of Jones Apparel Group Leadership Council. Launched a successful company wide green initiative. ♦ Recruited top talent, to build a productive and stable work environment through positive reinforcement, and skills development. Directed evolution of a new hire handbook. ♦ Set direction for training programs to ensure continuous development. Created the “Nine West University Career Path Guide” and instructed course. ♦ Implemented monthly division touch base meetings, open forum, staffing, new issues / old concerns and progress reports. Instituted cross training program across all divisions to ensure single focus and goal. ♦ Served as core team member for systems conversion to ACS/AS400 and played key role in SAP configuration and implementation migration. ♦ Results oriented management style, with project planning, budget execution and on-time deliverables. ♦ Active National/Regional Trade Show planning – FFANY, FN Platform, WSA, Coterie, Sole Commerce. Customer Service Operations ♦ Managed $500 million wholesale brands businesses. Restructured within each division to accommodate demands of business and long term growth. ♦ Drove adoption of best practices and methodologies, resulting in continuity across all brands. ♦ Monitored KPI’s around on-time delivery, order fulfillment accuracy and inventory precision. ♦ Tracked delivery vs. expected receipt date, allocation vs. ship window, reduced late deliveries by 95%. ♦ Partnered with distribution center to develop and implement labor scheduling, drove utilization up and brought labor costs down. ♦ Defined strategies for stock allocation, resulting in minimized lost revenue, when FIFO was not adequate. ♦ Partnered with business analyst to track and forecast stock inventory and sell through rates. Collaborated with IT management to enhance and better enable daily processes. ♦ Mentored 75+ employees, resulting in 25% of staff promoted to managerial positions. ♦ Brought resolution to $1.4 million in charge backs. ♦ Developed specialty store “How to Order Packet.” ♦ Tracked and distributed seasonal marketing and in-store fixturing. ♦ Streamlined and eliminated unused “800” phone lines, added prompts, resulting in 15% cost reduction. M ARSHA P RESSMAN P AGE TWO W ORK HISTORY CUSTOMER SERVICE OPERATIONS CONSULTANT, Greater New York Metro Area Present Expert Consulting offered in Consumer Goods, Footwear, Apparel and accessories FITFLOP USA LLC, White Plains NY – UK based, fast growing footwear brand2010 – 2011 Director, Account Services, Allocations and Distribution - Built infra-structure, set policies and procedures for newly created North American Headquarters TORN BY RONNY KOBO, INC., New York, NY – Apparel Design and Sales 2009 - 2010 COO, Interim - Establish best business practices, select new software and integration with 3 PL WMS JONES GROUP / NINE WEST FOOTWEAR, White Plains, NY 2002 – 2008 Vice President of Operations - Account Services, Allocations and Distribution 11 Brands (Footwear & Accessories), 7 Presidents, 7 Managers, 53 Account Coordinators RALPH LAUREN FOOTWEAR, New York, NY – Footwear Licensee 1994 – 2001 Director of Operations - Global Customer Service, Supply Chain, Receiving / Distribution, Facilities Management and SAP conversion core team member EDUCATION TAYLOR BUSINESS INSTITUTE, Business Management Degree, New York City, New York COMMUNITY INVOLVEMENT Board Member, Vice President, Condo Association, Englewood, NJ New Alternative for Children – Benefit Committee, New York, NY Neighbor-Helping-Neighbor – Networking Organization, Englewood NJ Englewood Public Library, Englewood NJ
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'