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Date Created: 12/21/15
T OBIE D ILLE firstname.lastname@example.org 208-629-0976(home) 208-340-4799(cell) Retail Manager Multi-Unit Experience Loss Prevention Manager with 15+ years of retail management. Experienced in retail operations, loss prevention, and training within a multi-unit, fast-paced, competitive environment. Energetic, results-driven leader possessing the ability to manage a diverse workforce in a direct reporting structure or a dotted line structure. Unique mixture of industry experience, education, and leadership resulting in shrink reduction and reaching business goals. Ambitious, vibrant, Master of business administration (MBA), servant leader with Wal-Mart store operation experience. Compliance, safety, loss prevention, and multi-unit experience are within my leadership scope. Analytical, results driven, strategic thinker, with strong problem solving skills. Successful at building relationships and partnerships with community leaders, business partners, and vendor partners to achieve business objectives. CORECOMPETENCIES Diversity Leadership Customer Relationship Strong Analytical Skills Non-Horizontal Environment Leader Verbal Communication Creative Merchant Sales Forecasting Written Communication Wage Management Vendor Management Excellent Interpersonal Skills Forward Thinking Modular Maintenance Detail Oriented Freight Logistic Experience Business Ethics Multi-State Experience Trustworthy Servant Leadership PROFESSIONAL EXPERIENCE STORE M ANAGER 2011 to present Wal-Mart Stores Inc. – Industry leader in discount retail Key Achievements: Sales in excess of $75M. Demonstrated leadership by increasing overall associate engagement measurements. Increased market share by developing and managing store competitor strategies. Decreased retail shrink more than $50,000. Bettered associate engagement from 66% to 82%. Increased customer traffic by 5.5% by focusing on product in-stock. Decreased overall inventory levels by $675,000. Improved associate productivity by 4.6%. Direct store operations in a Wal-Mart Super Center, which includes general merchandise and consumable goods. Achieved $75 million in sales, a retail shrink percentage of .22%, and increased associate engagement. Improved overall store profitability, reduced inventory levels, and increased overall sales by 10%. Led a diverse work team of 12 salaried managers and 325 associates hailing from 4 different continents. Analyzed competitor strategies to gain market share and created plans to counteract those strategies. Evaluated profit and loss statements and fashioned a plan of action for those accounts not performing according to budget. Monitored and implemented store budget to include: wages, maintenance, sales, gross margin, safety, markdowns, and all other line items. Accountable for store compliance, merchandising, wage performance, and profitability. Oversaw store training programs to ensure appropriate training for associates in the store. Critically interpreted key reports and score cards to improve overall business performance and then communicate findings to Market and Regional Team. M ARKET ASSET PROTECTION M ANAGER 2007 – 2011 Wal-Mart Stores Inc. Key Achievements: Reduced market shrink from -$5.6M to -$1.2M. Corporate recognition for MAPM of the year. (continued…) T OBIE D ILLE Page 2 Developed corporate inventory auditing program. Improved in-store security productivity by 945% over 5 years. Wicklander certified. Implemented corporate crowd management programs. Managed loss prevention programs in 16 WalMart store with annual sales in excess of $1B. Accountable for shrink, safety, and compliance programs in a multi-unit environment. Developed store shrink targets, implemented loss prevention policies, and provided accountability. Organized programs to assist stores to achieve shrink, sales, and profit targets. Directly managed 35 associates and 1200 indirectly. Created, implemented, and tracked shrink reduction programs. Created inventory auditing process now used on a corporate level. Decreased market shrink in excess of $5M (-1.6% to -.30%). Responsible to increase in-store security productivity through training, policy implementation, and strengthening community involvement relationships. Implemented safety programs, which reduced total accident costs by 45%. Depended upon to conduct internal investigations and uphold corporate ethics policies. Analyzed point of sale (POS) data to identify key categories resulting in store shrink, lowered gross margin, and reported these items to the Regional and Divisional teams. Lead several shrink review teams to conduct high shrink reviews and reported findings to the Divisional Loss Prevention Manager. SHIFT M ANAGER 2005 – 2007 Wal-Mart Stores Inc. Key Achievements: Achieved 4% profit contribution. Increased associate engagement by 10% each year. Recognized for top performing market in relation to corporate customer scheduling program. Improved overall store P&L and budget performance. Implemented freight management programs reducing overall inventory by 2.5%. Responsible for daily store operations. Managed 16 salaried managers 400 associates in a direct line relationship. Accountable for store compliance, store profit and loss, compliance, safety, associate engagement, and achieving sales goals in excess of $100M. Accountable for implementation of new corporate customer-friendly scheduling programs, inventory management, and associate scheduling programs in 8 separate stores. Assistant Manager – 2002 - 2005 WalMart Stores Inc. Key Achievements: Achieved continuous yearly double digit comp increases. Discovered and introduced new items within the company by developing vendor relationships. Achieved 12 straight passing scores on food safety compliance. Selected to develop and implement a new store management structure in Wal-Mart. Opened Idaho Falls, Idaho Wal-Mart and Fairbanks Alaska. Managed the fresh areas of the store (meat, deli, bakery, produce, and dry grocery). Responsible for profit and loss performance, merchandising, compliance, and associate engagement. Critiqued key reports to increase productivity, made seasonal business plans, and introduce key consumer items to improve sales. Chosen to open to new Wal-Marts in the company (Idaho Falls, Idaho and Fairbanks, Alaska). (continued…) TOBI D ILLE Page 3 EDUCATION ANDCREDENTIALS Master of Business Administration (MBA) in Management – Northwest Nazarene University, Nampa, ID. Graduated Magna Cum Laude. Bachelor of Business Administration – University of Phoenix, Phoenix, AZ. T OBIE D ILLE - PROFESSIONAL R EFERENCES B USINESS Christopher Hall Benjamin Anders WalMart Stores Inc. WalMart Stores Inc. Store Manager Regional Asset Protection Manager 208-677-4709 email@example.com Sharon Davis Dedrea Struck WalMart Stores Inc. WalMart Stores Inc. Asset Protection Manager Store Manager 208-853-0541 208-461-6481 Kathi Basarab David Armstrong WalMart Stores Inc. WalMart Stores Inc. Market Asset Protection Manager Asset Protection Manager 801-520-9200 541-889-7400 PERSONAL Robert Wheiler Seth Nicholes Idaho State Attorney’s Office Great Floors Store Manager Friend and Clergyman Friend 208-402-8732 208-283-6552
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