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Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction Maximize e-commerce performance with the right hosting solution Copyright © 2014 ZeroLag www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Summary of key findings: An e-commerce web site’s performance, measured technically, financially, and by customer satisfaction, is based on its ability Magento is the to merchandise products effectively, present information quickly, leading platform for transact orders efficiently, and provide an enjoyable user e-commerce web sites experience. It offers a full suite of tools to create an intuitive consumer Magento has the potential to fulfill all of these requirements. However, it is a resource-intensive application, and when shopping experience, while deployed in an inadequate hosting environment, will likely fail to providing powerful admin- meet user expectations and business objectives. istrative functionality, including order tracking, merchandising and marketing capabilities, content management, and Magento is a superior e-commerce platform much more. Magento is the leading platform for e-commerce web sites. It offers a full suite of tools to create an intuitive consumer shopping experience, while providing powerful administrative functionality, including order tracking, merchandising and marketing capa - bilities, content management, and much more. Magento is highly scalable, easily supporting e-commerce operations of any size, from a few dozen products to major sites with 1+ million SKUs. Unlike some competing platforms, it was built specifically for e-commerce and allows users to easily manage their online stores, interact with customers, and oversee logistics. Copyright © 2014 ZeroLag – 2 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Infrastructure quality contributes to e-commerce effectiveness Although choosing Magento as your e-commerce platform is a great first step towards building a successful online store, it is imperative to select fast, reliable, and secure hosting infrastructure. ZeroLag offers high-performance Magento is particularly demanding on server resources. A server Magento hosting configuration which provides good performance with any number ZeroLag’s Magento-optimized of popular web applications may perform quite poorly even for a small Magento site. And heavily trafficked Magento sites require hosting solutions rank among multiple server clusters with load balancing and other advanced the highest in reliability, techniques to deliver optimal performance. security and speed. We are one of the most cost- effective hosting providers for E-commerce site performance, reliability, and security have a measurable effect on sales, customer satisfaction, and repeat businesses of all sizes utilizing business. the Magento e-commerce platform. • Site speed affects sales Slower sites decrease conversion rates and result in higher bounce and cart abandonment rates. • Site downtime can be costly “ZeroLag is well Unreliable sites encourage consumers to shop elsewhere; your direct competitors will benefit most. equipped to be able • Security breaches destroy consumer trust to support any global Theft of customer credit card or personal data by hackers merchant.” and fraudsters can lead to significant financial liabilities for online merchants and a loss of consumer confidence. - Annette Merriman, Magento, an eBay Inc. company Copyright © 2014 ZeroLag – 3 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer SatisfactiA ZeroLag White Paper The right hosting provider can help you meet your business objectives Deploying and managing a high-performance hosting environment optimized for the Magento platform requires spe - cialized know-how and experience. Key tasks include choosing 26% the proper server hardware configuration, provisioning single servers or multiple server clusters, customizing the LAMP stack for maximum performance and stability, and continually monitoring and tuning hosting and network infrastructure to ensure uninterrupted performance and availability. Only a hosting provider that has made a deep commitment to 26% the Magento platform will have the expert personnel and other resources necessary to meet these requirements. of the top 35,000 e-commerce sites use Magento Optimizing your Magento site for increased sales and customer satisfaction The business effectiveness of your Magento e-commerce site is dependent in large part on its functionality, speed, reliability, and security. By optimizing these factors, you can enhance the customer experience, increase conversion rates, and maximize revenue. Magento can help you achieve the best possible results Magento is the most widely used e-commerce platform, supporting 26% of the nearly 35,000 e-commerce sites in the Alexa Top 1 Million. Among Alexa Top 100,000 sites, of the 1,632 e-stores detected, 28.6% use Magento.  Magento’s popularity stems in part from its powerful features, robust functionality, and intuitive interface for both -dmin istrators and online shoppers. The Magento platform is built on  http://tomrobertshaw.net/2013/03/ a foundation of open source technology and was specifically created with e-commerce in mind. feb-2013-ecommerce-survey/ Copyright © 2013 ZeroLag – 4 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Magento: key features and benefits • Free Community Edition Because Magento is created on open source technology, it Gearing up for success is available in a free Community Edition that anyone can use without licensing costs. Adopting a best-of-breed e-commerce platform like Magento is only part of the • Advanced Enterprise Edition The competitively priced Enterprise Edition provides more formula for e-commerce advanced capabilities specifically designed to support more success. sophisticated e-commerce operations, including: It’s equally important to • its high-performance architecture for larger databases deploy Magento within • advanced marketing capabilities a high-performance hosting environment and • content staging and merging implement best practices • professional technical support provided directly by Magento for site speed, stability, and security. How site • And more... speed impacts sales and customer satisfaction • E-commerce features and functionality The platform includes a wide range of useful e-commerce features and functions out of the box such as catalog management, a streamlined product browsing interface, logistics management, easy payment integration, and much more. • Huge selection of themes and extensions The Magento Connect Marketplace and other outlets offer thousands of themes and extensions that allow e-commerce operators to create a professional-quality online store with a high degree of customization. • Professional- and community-based support Magento is the most widely used e-commerce platform. Its popularity has spawned both professional (paid) and communi - ty-based (free) support systems to help you through challenges that may arise. Copyright © 2014 ZeroLag – 5 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper How site speed impacts sales and customer satisfaction Modern online shoppers expect web pages to load quickly. One Visitors expect web recent survey found that about half of web users are unsatisfied if the site doesn’t load in under two seconds. pages to load in 2 seconds or less. These expectations can have a significant impact on customer satisfaction and revenue. 40% of visitors will abandon a site that hasn’t loaded in three seconds or less, and 79% who are dis - How fast does your site load? satisfied with a web site’s performance won’t return to that site Check it out for free at again.  http://www.webpagetest.org Slow sites sell less The impact of site speed on conversion rates is well documented. Several studies have revealed that all other factors being equal, slow e-commerce sites generate fewer sales and are less likely to result in repeat customers. Visitors expect pages to load in two seconds or less. A one-second delay reduces conversions by 7%. Even seemingly tolerable delays can add up to substantial lost revenue. For example, a site which sells $10,000 per day can lose as much as $250,000 annually for every extra second of page load delay.  Obviously, small changes in site speed can have a huge influence on e-commerce business results.  Speed Is a Killer - Why Decreas- ing Page Load Time Can Drastically Increase Conversions. http://blog. kissmetrics.com/speed-is-a-killer/ Copyright © 2014 ZeroLag – 6 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Site speed affects search engine rankings Conversion rate isn’t the only metric impacted by site speed. At ten seconds, Google has used page load speed since 2010 as an integral visitors begin to feel component of its algorithm which determines page rankings. Although Google has stated that speed isn’t the largest factor in they must engage in pagerankings,anecdotalevidencesuggeststheinfluencecanbe quite significant. One popular site reported a 40% improvement another activity, like in organic search referrals after correcting site speed issues.  opening a new browser Slow sites erode customer satisfaction tab, dramatically Slow sites are difficult to use and cause frustration. This has a increasing the risk of measurable impact on the way customers feel about your site, losing them entirely. and your brand. One second of page loading time is the threshold at which a visitor’s thoughts are interrupted. That means if a page  Case Study: Impact of Code load takes much more than just one second, your potential Cleanup on Site Traffic. http://search- customers notice the delay and start thinking about something enginewatch.com/article/2064113/ Case-Study-Impact-of-Code-Cleanup-on- else. Every additional second of page load time causes 16% Site-Traffic fewer customers to report a satisfactory experience with the site.  With one respected study showing that a 5% increase in customer retention rate yields a 25% to 95% improvement in profits, what do you consider to be an acceptable amount of less  Speed Is a Killer - Why Decreas- ing Page Load Time Can Drastically than satisfied customers?  Increase Conversions. http://blog. kissmetrics.com/speed-is-a-killer/ At ten seconds, visitors begin to feel they must engage in another activity, like opening a new browser tab, dramatically increasing the risk of losing them entirely.   The Economics of E-Loyalty. Har- vard Business School. http://hbswk. hbs.edu/archive/1590.html  How Long Are Web Users Willing to Wait? http://cba.unl.edu/research/ articles/548/download.pdf Copyright © 2014 ZeroLag – 7 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper What downtime means for e-commerce sites Amazon.com lost Your e-commerce site’s reliability can be an important factor in 2 million in revenue determining its profitability. The more time your web site is down, the fewer sales it will make, and the more frustrating it is for your during a 30-minute outage, or about customers. $66,240 per minute  IT infrastructure influences e-commerce site reliability Web site downtime is usually caused by one of the following factors: • Web application instability, errors, freezes, or crashes • Component, network, or power failures • Cyberthreats • Natural disasters • Scheduled maintenance and other planned downtime Most of these causes can be prevented or mitigated by a well- designed hosting environment. With the right hardware and software, networking, security, and physical facility in place, you can minimize the risk of downtime.  Amazon.com Goes Down. http://www. forbes.com/sites/kellyclay/2013/08/19/am- azon-com-goes-down-loses-66240-per-minute/ Copyright © 2014 ZeroLag – 8 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper The financial costs of downtime In 2010, the average top 500 e-commerce site experienced 804 In 2010, the average minutes of downtime amounting to $800,099 in lost revenue and technical expenses.  top 500 e-commerce site experienced 804 Even much smaller e-commerce sites can absorb staggering losses due to downtime, particularly as outages are most likely minutes of downtime to occur during periods of peak demand such as Black Friday amounting to $800,099 and Cyber Monday. With some sites seeing up to 100 times their normal daily traffic during these peak online shopping periods, in lost revenue and the financial cost of downtime can be devastating to a small business. technical expenses. The impact of downtime on customer experience Aside from directly affecting short-term revenue, downtime can have long term effects on consumer trust and brand reputation. Your direct competitor benefits most from your site’s downtime, as your would-be customers look for alternative places to shop online. And after your customer has had a good experience with your competitor, they are even less likely to visit your web site in the future. [11 How Downtime Financially Impacts Top Ecommerce Websites. http://dyn. com/blog/infographic-how-downtime-fi- nancially-impacts-top-ecommerce-web- sites/ Copyright © 2014 ZeroLag – 9 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper What you can do to increase performance, reliability, and customer satisfaction Why it matters There are several steps you can take to improve your Magento site: 40% of visitors will abandon a site that 1. Use Magento Enterprise Edition hasn’t loaded in three Magento Enterprise Edition is extensively optimized for improved seconds or less. speed and scalability.  The latest version of Enterprise Edition features a high-performance architecture that results in faster 79% who are dis- web sites and an improved customer experience. Performance satisfied with a web enhancements include: site’s performance won’t return to that site again. • Advanced full-page caching; not available in Community Edition • Up to 65% improvement in page load times  → Reduced server load equates to 31% improvement in page views per day supported on the same hardware configuration  • Significantly faster indexing for catalogs of all sizes, and new incremental indexing → Up to 80% faster than Community Edition  • Faster, more streamlined checkout flow enables customers to complete transactions more quickly → 35% performance improvement   Benchmarking Magento Enterprise Edition 1.13 http://www.magentocom- merce.com/knowledge-base/entry/ These advanced performance features and many others add up ee113-performance-and-scalabili- ty-white-paper#Section_1 to huge site speed increases that will be seen and felt by every customer visiting your online store. Migrating from Community Edition to Enterprise Edition has resulted in real-world site speed gains of up to 30X!   How to Decide? Magento En- terprise vs. Community. http://www. customerparadigm.com/magento-enter- prise-vs-magento-community/ Copyright © 2014 ZeroLag – 10 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper 2. Implement best practices for site performance Why it matters There are dozens of variables which influence web site per- formance. However, four important techniques which potentially Every additional second have the greatest benefit should be seriously considered by all of page load time causes Magento web site operators and developers. It’s not a coincidence 16% fewer customers that more than 75% of the top 100 retail sites use one or more of to report a satisfactory these techniques to speed up their sites.  experience with the site. Use a content delivery network (CDN) A 5% increase in A CDN is a distributed network of servers located in multiple data customer retention rate centers, typically worldwide. Frequently accessed static content yields a 25% to 95% on the web site is stored in the CDN, and is automatically served improvement in profits. to site visitors from the content delivery network instead of the web site itself. The CDN determines which of its servers can deliver the content fastest to the visitor. The net result is web pages that What do you consider to load much faster, and reduced demand on the web site server. be an acceptable amount of less than satisfied Additional benefits of CDN include enhanced resilience against distributed denial of service (DDOS) attacks. customers? Most major CDN providers offer tools that make it fast and easy to activate CDN functionality for Magento sites. The speed increases can be dramatic, with some Magento sites seeing a 50% reduction in page load times.  Turn on KeepAlive Activating KeepAlive – also called HTTP persistent connections – allows the web server to use a single TCP connection to a visitor’s web browser to send and receive multiple HTTP requests  State of the union: Ecommerce Page Speed & Web Performance, Spring and responses. Otherwise, the ‘conversation’ is dropped after the 2013. Radware. request or response is sent, requiring another connection to be established the next time information is to be passed between the server and browser.  How To Achieve a 2 Second Page Load with a Magento eCommerce Store, Enabling the web server’s KeepAlive capability has a number of http://blog.maxcdn.com/how-to-achieve- benefits. But most importantly, it reduces latency – eliminating a-2-second-page-load-with-a-magento- ecommerce-store/ handshaking overhead on subsequent requests – which results in faster-loading web pages for visitors. Copyright © 2014 ZeroLag – 11 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Enable GZip compression The Apache webserver and competing alternatives have the built-in The average load ability to compress HTML and CSS files before sending them across the Internet. Web browsers automatically de-compress time for pages these files when displaying a page. This compression/de-com- pression process is invisible to site visitors; all they see is-snap without compression pier-loading web pages. According to Google’s data, the average is about 25% higher load time for pages with uncompressed content is about 25% higher than pages with compressed content.  than pages with File compression is activated by making changes to the .htaccess compressed content. file on the web server. This modification should be performed and tested by an experienced Linux system administrator. Implement FastCGI FastCGI is a protocol which reduces web server overhead by permitting the server to handle more traffic simultaneously. Instead of creating a new process for each request, FastCGI uses persistent processes that can handle multiple requests. The protocol also facilitates reuse of server resources, creating additional efficiencies. FastCGI can be implemented through several methods. Dis - tributions of the Apache web server include mod_fcgid, or enhanced alternatives such as PHP-FPM (FastCGI Process Manager) are available. Modifying an integral component of the LAMP (Linux, Apache, MySQL, PHP) stack that is the foundation of your Magento server requires expert know-how, but the per - formance improvement is worthwhile. Another option is selecting a hosting provider which offers a LAMP stack that is already optimized specifically for Magento.  Even Faster Web Sites: Per- formance Best Practices for Web Developers. O’Reilly Media. (ISBN 0596522304) Copyright © 2014 ZeroLag – 12 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper 3. Tune the LAMP stack MagentorequiresadjustmentstotheLAMPstacktoyieldmaximum Qualified Linux performance. Running Magento on a ‘generic’ LAMP stack that is otherwise well suited for general web applications can produce sysadmins are disappointing to unacceptable results with Magento. Unfortunately, properly setting up and maintaining the LAMP stack requires an costly, with median expert Linux system administrator. Qualified sysadmins are in compensation high demand and command generous salaries; in some markets, median compensation approaches $100,000.  nearing $100,000 Examples of just a few of LAMP optimizations include: in some markets. Updating the Linux kernel Aside from performance benefits, keeping the Linux kernel up to date is critical to help prevent security breaches. Implementing PHP (opcode) caching Page loading can be accelerated by caching compiled PHP code in server RAM instead of compiling source code for every request. Caching can boost response speed by as much as 100%.  Clean up and speed up the database Databasequeriescanhaveasignificanteffectonsiteperformance. Carefully crafting index tables and/or keeping the database on a fast, separate server will provide significant performance gains.  Salary.com. Systems Administra- tor III, Los Angeles. http://salary.com Optimize MySQL Properly optimizing MySQL and/or replacing it with a high-per - formance alternative can increase site performance by up to 65%.   5 Simple Ways to Tune your LAMP Application. http://www.ibm.com/ developerworks/library/os-5way- stunelamp/  Tips for Optimizing Your LAMP Stack Linux Server. http://invisibleze- ro.net/tips-for-optimizing-lamp-stack- linux-server/ Copyright © 2014 ZeroLag – 13 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper 4. Utilize a fully Magento-optimized hosting environment A large majority of Internet users - 73% according to one study - Why it matters says they’ve recently encountered an e-commerce site that was noticeably slow.  Obviously, developing and managing a fast e-commerce site isn’t easy, or every company would have one. Small changes in page loading And it can be particularly challenging to make Magento perform at speed have huge impact. its best. What’s your number? You wouldn’t seriously consider hiring a developer that didn’t have Look up your average daily proven Magento expertise. Likewise, when selecting a hosting sales to see how much a provider, the best strategy is to utilize a company which has the 1-second delay in page load specialized knowledge and resources required to offer a hosting environment that’s designed for Magento. time might cost you. Server hardware configuration Magento scales efficiently to support very small to very large web Average Lost daily annual sites. A quality hosting provider will work with you to understand sales revenue your business needs, projected web site traffic and transactions, $500 $12,500 plus other parameters in order to determine the correct server con- $750 $18,750 figuration for your site. Be wary of providers who attempt to slot $1,000 $25,000 you into pre-configured “packages” or “plans” without conducting $1,500 $37,500 extensive discovery. $2,000 $50,000 Hosting providers should standardize on servers and supporting $2,500 $62,500 $3,000 $75,000 equipment from leading manufacturers, such as Dell, Cisco, $3,500 $87,500 and F5 Networks. They will also keep an ample supply of spare components on-hand to perform rapid hardware replacement in the $4,000 $100,000 event of failure. All components in the hosting environment should $4,500 $112,500 be maintained at N+1 redundancy, meaning that every component $5,000 $125,000 has at least one independent backup component. $7,500 $187,500 $10,000 $250,000 Magento can be run on hosting platforms ranging from shared multi-tenant environments, to complex multiple-server clusters with separate web, database, and payment bridge servers. Selecting the optimum infrastructure is critical to ensuring fast, reliable per -  Speed Is a Killer - Why Decreas- formance of your web site, and maximizing the return on your financial investment. ing Page Load Time Can Drastically Increase Conversions. http://blog. kissmetrics.com/speed-is-a-killer/ Copyright © 2014 ZeroLag – 14 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper LAMP stack tuning When you choose a Magento hosting specialist, you benefit from thousands of man-hours spent developing a fast and stable LAMP When you choose stack which has been specifically optimized for Magento. More a Magento hosting specialist, importantly, the LAMP stack requires ongoing monitoring, patching, testing, and tuning to continually maintain a fast, reliable, and you benefit from secure environment for your Magento site. thousands of Leading Magento hosting providers are well versed in advanced man-hours spent developing a fast and optimization techniques, including implementation of services such stable LAMP stack as MySQL alternatives, Memcached, Varnish, Solr, PageSpeed (mod_pagespeed) and other enhancements which can help wring which has been specifically peak performance from your web site. optimized for Magento. Network and Internet infrastructure A high-performance Magento server can’t fulfill its mission if it can’t respond to requests from web site visitors without excessive network and Internet lag. Insist on a hosting provider which offers state-of-the-art connectivity, including Gigabit Ethernet to your server(s), at least 1 Gbps (burstable) Internet bandwidth, a 10GB network backbone,, and connections to multiple Internet backbones for redundancy. Look for leading Internet access providers such as AboveNet, GTT, and Hurricane Electric. Security and monitoring A quality hosting provider should utilize an intrusion detection system (IDS) to monitor system and network activity for cyberthreats such as hacking or distributed denial of service (DDOS) attacks. These systems report any suspicious activity to a security admin - istrator, who can take appropriate steps to neutralize the threat. The hosting provider should also offer advanced security measures such as managed firewall services, for organizations that have more rigorous security requirements. Copyright © 2014 ZeroLag – 15 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Physical facility The hosting provider should maintain your Magento server solution in a data center that meets Telecommunications Industry Association (TIA) Look fora hosting provider that has support standards (TIA-942) for Tier 4 data centers. This standard includes stringent requirements for dual power supplies (primary and backup) for personnel located directly IT equipment and HVAC systems, fully redundant subsystems, and com - at their data center. partmentalized security zones controlled by biometric access controls. 24/7/365 on-site support The ability to reach a live human being when you need technical support is a must-have. But even more important, that individual needs to be qualified and available to render immediate aid when requested. Look for a hosting provider that has support personnel located directly at their data center. Providing high-quality tech support can be costly, and many hosting providers try to cut corners in this area. Be wary of companies that utilize call centers – especially offshore or outsourced operations – to answer tech support calls. Be waryof companies that utilize offshore or When your site is down, time is money. Each minute of delay in restoring outsourced call centers to your site has a measurable impact on your bottom line. You must be answer tech support calls. able to reach a technician who is located steps away from your server, and who knows how to take immediate action to restore services. 100% uptime A few decimal places of uptime is the difference between nearly 9 hours of downtime per year at 99.9% to about 5 minutes per year at 99.999%. Providing 100% or even “five nines” reliability requires technology, infra- structure redundancy, and expertise that most hosting providers just don’t have to offer. This level of reliability doesn’t happen by accident; it has to be designed into the hosting company’s business, and requires significant investment to achieve and maintain. A hosting company’s service level agreement (SLA) tells you how confident they are in their ability to deliver as promised. If a fast and reliable web site is mission-critical for your company, be sure to select a hosting provider that’s worthy of your confidence. Copyright © 2014 ZeroLag – 16 – www.ZeroLag.com Optimizing Magento E-commerce Sites for Increased Sales and Customer Satisfaction A ZeroLag White Paper Conclusion Since its introduction in 2007, Magento has become the most popular e-commerce platform, changing the online shopping landscape in the process. Magento puts an unparalleled com - bination of flexibility, power, and affordability within reach of any company that wants to sell online. But the capabilities of the platform come with a cost. Magento makes exacting demands on the hosting environment and can deliver disappointing results if not provided with the right server configuration. Any shortcomings in hosting infrastructure will have a measurable impact on the business performance of a Magento e-commerce site. While on-premises, public cloud, or ‘generic’ shared or dedicated hosting environments may appear to be viable options for hosting a Magento web site, in most cases, these environments will yield sub - standard performance and prevent maximum return on investment in e-commerce operations. Instead, a fully managed hosting environment that is carefully optimized for Magento is the best choice for most companies using the Magento platform for mission-critical e-commerce. Copyright © 2014 ZeroLag – 17 – www.ZeroLag.com Get fast, reliable Magento e-commerce hosting from ZeroLag If your company is ready to optimize your Magento site with faster, more reliable and secure hosting, ZeroLag can help. Our competitively priced hosting solutions were rated the most reliable by NetCraft and rank among the fastest and most secure available. Learn more about what our hosting services can do for your Magento e-commerce site by visiting ZeroLag.com or calling us at 877-937-6524. CONTACT US Corporate HQ 15260 Ventura Blvd. Suite #730 Sherman Oaks, CA 91403 Mailing/Billing Address: 289 S. Robertson Blvd Box #441 Beverly Hills, CA 90211 Phone: 1- 877-937-6524 Copyright 2014, ZeroLag Communications, Inc. All Rights Reserved.
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