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TheNation’sLeadingUniversitiesOnline VillanovaUniversity ProfessionalEducation CertificateProgramsOnline 2009-2010 SixSigma CertificateProgramsOnline www.VillanovaU.com 800-571-4938 VILLaNOVaUNIVErSITy DeveloptheSkillstoImproveQualityand Villanova University, a coeducational Roman Catholic institution founded in Profitability–100%Online! 1842 by the priests and brothers of the Order of St. Augustine, welcomes Discover the Six Sigma techniques that have helped organizations of all ▯types operate more students of all faiths. The university efficiently, reduce waste and improve their bottom line. Six Sigma is an▯ overall enterprise consists of five colleges: The College improvement methodology structured to reduce product or service failure ▯rates to near of Liberal Arts and Sciences, The perfection. Utilizing a disciplined, data-driven approach, Six Sigma pra▯ctitioners use data to School of Business, The College of monitor, control, and improve operational performance by eliminating and▯ preventing defects Engineering, The College of Nursing in products and associated processes, including management, service deli▯very, design, and The School of Law. It is the oldest production and customer satisfaction. and largest Catholic university in the commonwealth of Pennsylvania. With Villanova’s Master Certificates in Six Sigma you can conveniently earn the skills and U.S. News & World Report has credentials to become a sought-after professional in any department or i▯ndustry. Villanova has ranked Villanova #1 among the Best specially designed four Six Sigma programs – three that demonstrate h▯ow the methodology Universities – Master’s category in the can be applied in healthcare, financial services and information technology settings, plus northern region for nearly two decades. a general program with examples and case studies from a number of other ▯industries. Each master certificate program features a panel of seasoned experts who guid▯e you through a Villanova offers a variety of online specialized Green Belt course as well as Lean Six Sigma and Lean Black B▯elt courses. With certificate programs in today’s most Villanova’s Advanced Master Certificate in Lean Six Sigma, you can gain the skills to become in-demand disciplines: Project a Lean Master Black Belt and maximize success throughout your organizati▯on. Management, Six Sigma and Lean, Contract Management, IS Security, Villanova’s unique online programs reveal the unprecedented results o▯f Six Sigma Business Analysis, Software Testing, implementation by organizations of all sizes. General Electric, one of t▯he most successful Human Resources, ROI Methodology, companies using Six Sigma, has estimated benefits on the order of $10 bi▯llion during the Leadership, and Finance and first five years of implementation. In the financial services industry, ▯Bank of America credits Accounting for the Non-Financial Six Sigma with $2 billion in revenue gains and cost savings since 2001. ▯And numerous Manager. The university recently healthcare facilities throughout the United States have documented milli▯ons of dollars in introduced its first online graduate annual savings directly attributed to Six Sigma. program – the Master of Science in Human Resource Development. LEarNFrOMTHEwOrLDLEaDErINSIxSIgMaEDUCaTIONONLINE! Villanova University is widely recognized as the expert in Six Sigma edu▯cation, with thousands Hurry!Monthly of online enrollments that include professionals from numerous Fortune 5▯00 companies. Each ClassesFillQuickly. Six Sigma course is taught by Villanova University’s superior online ▯faculty, which includes best-selling Six Sigma author and consultant George Eckes, financial ser▯vices expert Adam Î 800-571-4938 Bowden, information technology veteran Don Ainsworth and healthcare exec▯utive Susan Î Intl. +1 813-612-4296 McGann. Î VillanovaU.com “SixSigmaisamanagementphilosophythathastransformed organizations,helpingthembecomemoreeffectiveandefficient.” George Eckes, Villanova Online Faculty Member, Former GE Consultant and Best-Selling Author TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 2 DISTINgUISHyOUrSELFwITHgrEENbELT,LEaNSENSEI,LEaNbLaCkbELTaND ExPErIENCEaNUNMaTCHED LEaNMaSTErbLaCkbELTCErTIFICaTIONSONLINEFrOMVILLaNOVaUNIVErSITy! ONLINECLaSSrOOM Now you can earn industry-recognized certifications through the worldwid▯e leader in Six Our online classroom is second to Sigma online education – Villanova University! You’ll enjoy instan▯t recognition, credibility and none! It’s dynamic, interactive and respect for your new credentials, which are the only Six Sigma certifica▯tions offered online. multimedia-driven. Instant messaging Plus you’ll get immediate pass/fail results after the exam. and shared virtual whiteboards allow you to interact with classmates and Earning your Green Belt, Lean Sensei, Lean Black Belt and Lean Master ▯ ck Belt faculty in real time. And two-way voice certifications validates your commitment to quality, increases your earni▯ ng potential, and over IP is a great personal touch for gives you a competitive advantage in the workplace. No other credential ▯does a better job of students who prefer to communicate ensuring employers that your contributions will significantly impact the▯ bottom line. According via voice to ask questions or discuss to the Six Sigma Academy, professionals with Black Belt certification sa▯ve companies weekly assignments. approximately $230,000 per project and can complete four to six projects▯ per year. That’s more than $1 million in annual savings per Black Belt! Communicating with professors during virtual office hours and viewing Certification from Villanova University will also help you: leading industry experts via streaming • Earn prestige and recognition from colleagues video make learning faster than in the • Become part of a community of certified professionals traditional classroom setting. You’ll do • Gain greater confidence everything online in your own time, so • Be entrusted with greater responsibility you can work full time while continuing your education. BecomeaSixSigmaExpert–EarnaMasterCertificate! Enterprises rely on highly trained performance improvement leaders to hel▯ p them align Six UNParaLLELEDFEaTUrES Sigma and Lean with an organization’s goals to create positive change,▯ and to apply Six • Virtual classroom provides two-way voice over IP with instant messaging Sigma and Lean across all aspects of the business, including human resou▯rces, financial, legal, customer relations, information technology, operations, engi▯ g and the supply and shared whiteboard features chain. Villanova University’s online master certificates help you gai▯n the critical Six Sigma • Professor-led classes through online skills needed to lead remarkable improvements in any industry. streaming video • Lectures also available on CD-ROM Take three Six Sigma courses and earn a Master Certificate in Six Sigma,▯ a Master Certificate and as downloadable MP3 files in Six Sigma – Healthcare, a Master Certificate in Six Sigma – Fin▯ancial Services, or a Master • Chat rooms and message boards Certificate in Six Sigma – Information Technology. Each program featu▯res Lean Six Sigma and for rich, real-time interaction with Black Belt courses, plus a specialized Green Belt course with industry-s▯pecific examples and professors and students alike case studies. Earning a master certificate demonstrates thorough Six Sig▯ma knowledge and • Ability to study anytime, anywhere understanding, as well as a solid commitment to continuing education. • No required login times – 24/7 access • Multimedia access – not a TakeYourCareerHigherWithanAdvancedMasterCertificateinLeanSix▯Sigma! Build upon the expertise you’ve developed as a Black Belt and earn pr▯estigious, career- book-in-a-box, go-it-alone program building Lean Master Black Belt certification. Expand your Lean Six Sigm▯a proficiency across your entire operation, leading other Black Belts with your superior know▯ledge and skills. You’ll Hurry!Monthly achieve all this and more by completing Villanova’s Advanced Master C▯ertificate in Lean Six Sigma. ClassesFillQuickly. Î 800-571-4938 Î Intl. +1 813-612-4296 Î VillanovaU.com TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 3 MaSTErSIxSIgMaaNDTakECHargEOFyOUrFUTUrE! Nothing helps you stand out in the business crowd like the unique abilit▯y to reduce money-draining waste and inefficiency. But to tackle it, you must first identify it. That’s where the data-driven methodology ▯of Villanova’s online Six Sigma master certificate program can help. Combining the valuable techniques of Six Sigma and Lean into one comprehensive program, the online Master Certificate in Six Sigma helps professionals like you produce extraordinary results for your organization. Available as part of this master certificate program or as individual certificates, courses including Six Sigma Green Belt, Lean Six Sigma and Lean Six Sigma Black Belt empower you with valuable skills and credentials you can apply immediately on the job. ProgramBenefits • Use proven Six Sigma problem-solving methods and statistical tools • Discover processes for collecting and analyzing data gETCErTIFIED! • Learn to lead and execute process-level improvement projects • Lower costs to provide products and services Your master certificate prepares you for certification exams – • Improve customer satisfaction Green Belt, Lean Sensei and Lean Black Belt – offered by VillanovaIncrease productivity from fewer resources University. Choose your path based on the following chart. • Lead and coach quality improvement initiatives Green Belt Certificate Green Belt Certificate $104,083–AverageSalaryofU.S. With Specialization BlackBelts Î Healthcare iSixSigma Global Salary Survey General Emphasis Î Financial Service Î Information Technology WhoShouldRegister? Professionals at all levels will benefit by learning how to use the core concepts of Six Sigma to make better business decisions, and how to apply advanced tools and methodologies to solve critical Lean Six Sigma Certificate business process problems. Lean Six Sigma Black Belt Certificate “NotonlydidIlearnalotbutIstarteda joblastweekcourtesyofthisprogram. Iamthenewproductionplannerand qualitytrainerforServiceWireCo.My bosstoldmethattheVillanovaprogram MaSTErCErTIFICaTEIN SIxSIgMa iswhatreallyputmeabovetheother MaSTErCErTIFICaTEIN With Specialization candidates!” SIxSIgMa Î Healthcare Darrell Ashworth, Service Wire Co., Î Financial Services Huntington, West Virginia Î Information Technology TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 4 CHOOSETHESPECIaLIzEDSIxSIgMaMaSTErCErTIFICaTETHaT’SrIgHTFOryOU! Villanova University does more than simply teach you the principles of S▯ix Sigma. Our experts show you how to apply powerful practices in your specific business environment. Whatever program you choose, you ▯will quickly benefit from customized examples and case studies carefully designed to maximize your success. MaSTErCErTIFICaTEINSIxSIgMa–HEaLTHCarE WhoShouldRegister? Through specific healthcare examples and case studies, this master Financial professionals at all levels will benefit by learning how certificate program teaches you how the unique problems in the to use the core concepts of Six Sigma to make better business healthcare industry can be solved using Six Sigma techniques. This decisions, and how to apply advanced tools and methodologies to proven methodology eliminates non value-added steps and reduces solve critical business process problems. defects and variation, resulting in more efficient processes, better patient care and a stronger bottom line. Learn how healthcare MaSTErCErTIFICaTEINSIxSIgMa organizations of all sizes – from small, rural clinics to large –INFOrMaTIONTECHNOLOgy metropolitan hospital systems – are using Six Sigma practices to With information technology impacting all industries, this master improve every aspect of their business. certificate program is a great choice for technology professionals who want to maximize their corporate value by implementing AdditionalHealthcareBenefits Six Sigma strategies that measure attributes like network speed, • Decrease patient mortality rates network reliability and relevant business processes. Discover how • Shorten the length of hospital stays Six Sigma has evolved from an improvement framework for the • Increase cost savings manufacturing sector to one that can be applied across all levels of • Improve compliance requirements an enterprise, including software and systems development. • Increase throughput and generate incremental revenue opportunities • Reduce the number of inpatient transfers AdditionalITBenefits • Improve software quality • Lower cycle time WhoShouldRegister? • Reduce defects in products and services From directors of nursing and floor supervisors to risk managers and CEOs, all healthcare leaders interested in reducing waste and • Increase customer satisfaction • Improve systems reliability and performance inefficiencies will benefit from this master certificate program. WhoShouldRegister? MaSTErCErTIFICaTEINSIxSIgMa–FINaNCIaLSErVICES This master certificate program equips software programmers, This master certificate program is ideal for professionals in developers and other technology professionals with the skills to financial institutions who want to enhance risk management, apply Six Sigma tools and methodologies to address key business investment income and overall efficiencies using proven Six Sigma process issues. methodologies. You’ll learn how financial organizations like Bank of America use Six Sigma to improve their operations areas, which have traditionally been considered the best candidates for Six Sigma implementation. AdditionalFinancialServicesBenefits • Lower costs by reducing transaction errors • Improve the customer experience • Grow revenue through efficiency and capacity enhancement techniques • Develop future leaders • Change the culture to make decisions based on facts and data TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 5 bECOMETHEMaSTEraMONgbLaCkbELTS–EarNaNaDVaNCEDMaSTErCErTIFICaTE! Once you’ve mastered Six Sigma and proven your ability to implement t▯he methodology, expand your influence and organizational impact by earning both an Advanced Master Certificate in Lean Six Sigma and Lean M▯aster Black Belt certification. These in-demand credentials will empower you with the skills and techniques to manage, mentor and inspire▯ all Six Sigma Black Belts in your organization. TakE3CLaSSESTOEarNyOUrPrESTIgIOUSCrEDENTIaL In addition to enabling Black Belts to achieve Lean Six Sigma Master Black Belt certification, this program examines business Complete just one required course and two electives to earn yourocesses from a holistic perspective, empowering you to implement Advanced Master Certificate in Lean Six Sigma from Villanova. Six Sigma strategies that will create a positive impact across your entire enterprise. Lean Six Sigma Featuring the Lean Six Sigma Master Black Belt course, the comprehensive program helps you develop skills that are essential to advance your career as an in-house coach on Six Sigma. Earning your advanced master certificate and Lean Six Sigma Master Black Required Course: Belt certification demonstrates your expertise, proficiency and Î Lean Six Sigma Master Black Belt superior knowledge, plus it boosts your professional value to any organization. ProgramBenefits Choose Two Electives: • Achieve Lean Master Black Belt certification Î Strategic Organizational Leadership • Learn proven leadership and management skills Î Finance and Accounting for the Non-Financial Manager • Take a holistic approach to your company’s Lean Six Sigma Î Essentials of Project Management efforts Î Project Management for IS/IT • Gain knowledge of advanced statistical tools to optimize Î Maximizing Team Effectiveness enterprise efficiency Î Maximizing IS/IT Team Effectiveness Î Essentials of Business Analysis $134,779–averagesalaryofU.S. Î Essentials of Commercial Contract Management Î Essentials of Government Contract Management SixSigmaMasterBlackBelts iSixSigma Global Salary Survey Î Mastering Business Skills Î Essentials of IS Security Î Essentials of Software Testing WhoShouldRegister? All individuals with Black Belt training who are looking to cement their leadership and Lean Six Sigma skills, and who wish to create a positive impact on their organization and their own careers. Those who need to meet re-certification requirements for Villanova’s Green ▯ aDVaNCEDMaSTErCErTIFICaTEINLEaNSIxSIgMa Belt, Lean Sensei or Lean Black Belt certifications should also aNDLEaNMaSTErbLaCkbELTCErTIFICaTION register. TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 6 bEgINyOUrMaSTErCErTIFICaTEPrOgraM wHaTTHEExPErTSarESayINg “Six Sigma’s structured approach bySELECTINgaSIxSIgMaCOUrSE–NOw provides more than a checklist. It wITHSPECIaLIzaTIONS! shows you what’s coming next, lets you look at data from different views, and SixSigmaGreenBelt gives you a big picture of your practices for making decisions.” SixSigmaGreenBelt–Healthcare SixSigmaGreenBelt–FinancialServices – Lynn Penn, Director of Quality Systems and Process Management SixSigmaGreenBelt–InformationTechnology Lockheed Martin Featuring specialized content for professionals in key business settings▯, these four courses are for individuals with little or no prior experience with Six Sigma me▯thodologies. They’re an “By implementing Six Sigma practices, ideal way to learn to understand, interpret and use the core concepts of▯ Six Sigma to make we showed that a quality improvement better business decisions. Each course is taught by Villanova University▯’s superior online project can lead to many benefits, not faculty, which includes seasoned experts in a variety of industries. In ▯addition to the topics only patients in decreased mortality, listed below, each course spotlights case studies and examples from heal▯thcare, financial but also to physicians and nurses by services, information technology and other fields. Managers responsible ▯for top line growth making it easier for them to provide the will gain skills to implement cost reductions and improved organizationa▯l capability and best evidence-based, guideline-directed capacity. There are no prerequisites. care possible, and to the hospital itself with decreased lengths of stay and What You’ll Learn: decreased costs.” • The Origins and History of Six Sigma • Process Capability FMEA – Karen Gamerdinger, RN, MSN • DMAIC Methodology Overview • Design of Experiments Mercy Medical Center • Data Collection Plans • Prioritization Matrix Des Moines, IA • The Project Scope of a Team • Affinity Diagram • Determining Customer Requirements • Activity Network Diagram “The goal is not only to give the • Process Mapping and SIPOC • Process Decision Program Chart company’s future business leaders Six • Calculating the Baseline Sigma • Interrelationship Diagram Sigma expertise, but also to ensure • Types of Data • Tree Diagram the Six Sigma program develops better • Root Cause Analysis • Matrix Diagram business leaders.” • Hypothesis Testing • Failure Modes & Effects Analysis – Patricia Collins, Senior Deployment • Measures of Central Tendency • Determining Project Solutions Champion • Measures of Dispersion • House of Quality Merrill Lynch’s Enterprise-wide Six • Control Charts (X-bar & R, XmR) • Team Dynamics Diagram Sigma Program • Attribute Charts Hurry!Monthly ClassesFillQuickly. Î 800-571-4938 Î Intl. +1 813-612-4296 Î VillanovaU.com TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 7 COMPLETETHEPrOgraMwITHTHESErEQUIrEDCOUrSES LeanSixSigma LeanSixSigmaBlackBelt This eight-week certificate course helps managers and professionals This 16-week certificate course is designed for experienced Six gain valuable skills that can be used immediately to analyze Sigma practitioners with Green Belt training or equivalent work performance. Lean is a vital part of today’s business environment. experience.Students will learn to lead quality projects, coaching and The dimension of Lean Six Sigma attacks inefficiencies – wastes mentoring Green Belts on their Six Sigma projects and executing Six caused by defects, non value-added flow of information or Sigma techniques and strategies at the Black Belt level. materials, data storage, stacks of inventory, overproduction, and extra processing. Lean Six Sigma techniques help professionals lead What You’ll Learn: successfully in both service and manufacturing industries. There are • Needs vs. Requirements no prerequisites. • Criteria for Collecting Data • Data Collection Plan What You’ll Learn: • Determining Baseline Sigma • The Project Charter • Sub-Process Mapping • Lean is Not Only for Manufacturing • Histograms • Value Add and Waste • Chi Square • Waste Walks • Barriers to Lean Implementation • Spaghetti Diagrams • Reliability and Design for Six Sigma • Project Management • Taguchi Design • Projects – Initiation, Planning, Execution, Controlling, Closing • QxA=E • Visualizing and Improving the Process • Control Charts • Value Stream Mapping • Moving Average and S Chart • Kaizen Events • Evaluating the Measurement Systems • 5-S • Change Agent • Lean Accounting • Top 10 Questions Regarding Six Sigma • Theory of Constraints • Benchmarking • Barriers to Implementation • Financial Measures • Lean Projects • Scales and Probability • Lean Tools • Normal Distribution • Planning and Deployment for Lean Implementation • Normal Probability Plot • Quality Function Deployment • Total Productive Maintenance • SMED • Lean Six Sigma in Supply Chain Management • Cellular Flow • DFSS Plus DMADOV • Pull Systems • Porter’s Five Forces • POKA-YOKE • Theory of Inventive Problem Solving • Organization Assessment • Pugh Analysis • TRIZ • Multi-Vari Study • Prominent Figures of Lean • Implementation • Hoshin Planning • Risk Analysis • Total Productive Maintenance • Measurement Systems in the Enterprise • DMAIC Methodology Overview • Process Control for Non-Normal Data • Determining Customers and Their Needs • Balanced Scorecards • Process Mapping and SIPOC • Cp, Cpk, Ppk • 7M Tools • Process Characterization • International Diagrams • Critical Success Factors • Quick Response Manufacturing • Strategy of Six Sigma • And More • And More TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 8 bEgINyOUraDVaNCEDMaSTErCErTIFICaTEwITHTHISrEQUIrEDCOUrSE* LeanSixSigmaMasterBlackBelt This 12-week course – a foundational part of the Advanced Master Cert▯ificate in Lean Six Sigma program – will take you to the pinnacle of ▯ Six Sigma expertise. Through case studies, a course project and expert i▯nstruction, you will master the skills needed to motivate, manage and mentor Black Belt leaders. The course is an ideal way to increase cost s▯avings and improve performance, drive crucial organizational change and implement an enterprise-wide approach to Lean Six Sigma. What You’ll Learn: • Mann-Whitney Test Leadership • Mood’s Median Test • Calculating the Cost of Poor Quality • Project Identification and Prioritization Design of Experiments • Change Management Leadership Skills • Design of Experiments Setup • Organizational Structures for Deployment of Six Sigma • KPIV and KPOV • Competitive Intelligence and Industry Benchmarks • Selecting the Optimal Design • Transitioning Goals/Objectives Into Actionable Projects • Design of Experiments Strategy • Overcoming Organizational Resistance • Screening Designs • Fold-Over Design Design for Six Sigma • Response Surface Methods • Pilot Testing New Products/Services • Mixture Designs • Advanced FMEA • Nested Designs and Difficult to Change Variables • DFSS – Overview of DMADV and DMADOV • Attribute Gage Study and Kappa Statistic • DMADV – Define Phase • Sampling Strategies • DMADV – Measure Phase • Use of Replication to Estimate Error • DMADV – Analyze Phase • DOEs with Two or More Response Variables • DMADV – Design Phase • Developing Optimal Project Metrics • DMADV – Verify Phase • Optimizing Process Efficiency Minitab Application** • Applied Value Stream Mapping • Minitab Statistics • Kaizen • Minitab Control Charts for Variables and Attributes • Applied TRIZ • Minitab Quality Tools • Advanced Identification of Capacity Constraints • Minitab Graphs • Minitab Project Application Analyze • Force Field Analysis Training, Coaching and Development • Multivariate Control Charts • Resource Allocation – Managing Black Belts • GAP Analysis • Decision Making Solutions – Evaluating Alternatives • Statistical Normality Tests • Employee Empowerment and Motivation Techniques • Control Charting Continuous Data • Rewards and Recognition • Advanced Interpretation of Control Charts • Developing a Process Control Plan Customers and Suppliers • House of Quality Advanced Inferential Statistics • Customer Retention and Loyalty • Hypothesis Testing for Proportions • Negotiation Techniques • Multiple Regression • And More • Review of Other Advanced Distributions • Confidence Intervals and Point Interval Estimates * See chart on page 6 for electives ** Minitab software not required for course TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 9 VILLaNOVaONLINEFaCULTyaNDPraCTICINgPrOFESSIONaLS Villanova University online faculty and staff bring a wealth of knowledg▯e and real-world experience to instructional development and delivery. DonAinsworth,GEBB RonCrabtree,CPIM,CIRM Mr. Ainsworth is an associate at Booz Allen Hamilton, where Mr. Crabtree is an internationally recognized expert in business he provides consulting services related to business process process improvement methodologies. He has 30 years of experience reengineering, organizational change management and strategic in a variety of business settings, from small privately held planning. An expert in deploying Lean Six Sigma methodologies to manufacturers to Fortune 100 corporations, and leading global IT departments, he has mentored more than 75 Green Belts and management consulting firms. Black Belts. PatrickDavidson,MA,CSSBB GaryBall Mr. Davidson is the Value Stream Manager for PTM Corporation. Mr. Ball is a Lean manufacturing training and implementation A Certified Six Sigma Black Belt, Mr. Davidson earned a BS in professional who developed his expertise in Lean methodologies Mathematics from Xavier University and an MA in Educational working with the Kaizen Institute of America. He has 10 years of Leadership from Eastern Michigan University. experience leading training sessions and facilitating kaizen events for small and large manufacturing and service companies. GeorgeEckes,BA,MS Mr. Eckes is Founder, President and Chief Executive Officer of AdamBowden,BA,BSc Colorado-based consulting group Eckes & Associates. His consulting Mr. Bowden is President of Wizegy Consulting and Training. His firm helped clients such as HP, Cisco and others save more than 10 years of Six Sigma deployment as a Master Black Belt, along $50 million in the last year alone. He earned a BA in Psychology with 20 years as a Lean Master, have involved a multitude of from the University of Notre Dame before completing his Master of corporations on several continents. He has a BSc in Mechanical Science from Eastern Michigan University. Engineering and Management from The Open University, UK. DouglasEvans,BSEE,MS WayneBrantley,MSEd,PMP Mr. Evans has been working in Six Sigma since 1994, when he Mr. Brantley has taught and consulted project management around was the lead Quality Engineer for the U.S. Air Force working with the world to Fortune 500 companies. He has over 23 years of Texas Instruments. He earned a BS in Electrical Engineering from experience as a Project Manager for AF Technology Training and University of Maryland in 1988 and an MS in Applied Statistics Curriculum Development in the United States Air Force. from University of West Florida in 1997. JeffreyCapano,CSSBB DanFeliciano,BA Mr. Capano is the President and CEO of Capano & Associates A Certified Six Sigma Black Belt, Mr. Feliciano has led strategic Quality Management Systems Training and Coaching, where he performance improvement initiatives yielding millions of dollars in has coached process improvement methodologies worldwide to benefits for organizations including GE Anti-Submarine Warfare companies such as Bell Engineering, Hitachi, GM and Delphi. Systems, Virginia Power and Aetna. He earned a BA in Production/ Operations Management from Virginia Commonwealth University. JohnCipriani,PMP,MSA Mr. Cipriani has consulted 25 years in the financial services and DianeJohnson,MBA,MA,CSSBB,PMP manufacturing sectors. He has provided results-based solutions Ms. Johnson is an ASQ Certified Six Sigma Black Belt and a for companies such as Metropolitan Life, Eaton, GM, certified Project Management Professional through PMI. She has AT&T/Lucent, and Sears. an MBA from the University of Iowa, an MA from the University of Denver and a BA from Bethel College. TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 10 AleshiaClarissaKelley,MBA NormaSimons-White,MS,CSSBB,CQE Ms. Kelley is Senior Manager of Quality and Process Improvement Ms. Simons-White is President of Simons-White & Associates, Inc., at Western Union Financial Services, where she co-partnered full a consulting and training organization that specializes in providing deployment of Six Sigma and kaizen philosophies in corporate customized business and quality management solutions. She has an and local offices in Missouri. She earned a Master’s degree in MS in Industrial Engineering/Operations Research from Wayne State Management and an MBA from Fontbonne University, as well as a University in Detroit. BBA in Finance from Howard University. ChristinaA.Stevenson,PT RobertLidtke,CSSBB,MSA Ms. Stevenson is the Corporate Data Quality Manager for the Mr. Lidtke developed his Six Sigma/Lean knowledge working in University of Maryland Medical System, where she consults with diverse manufacturing environments. He earned his Bachelor’s system hospitals to identify areas for improvement in quality. A in Electrical Engineering from Michigan Technological University licensed physical therapist, she earned her Master’s degree in and an MS in Administration from Central Michigan University. He Physical Therapy from the University of Maryland. received Six Sigma Black Belt certification from ASQ and a Lean Manufacturing Certificate from the University of Michigan. BillStieber,PhD Mr. Stieber started his involvement with quality and process SusanMcGann,RN,BSN,MBA improvement as a quality circles facilitator and consultant with the The President and CEO of Pivotal Healthcare Solutions, Ms. Deming Method Consulting Group. He later implemented Black Belt McGann was among the nation’s first healthcare Six Sigma Master and Master Black Belt training in large Fortune 500 companies. He Black Belts. She has worked in all levels of the healthcare industry, holds a BS from Pennsylvania State University, MBA from LaSalle successfully leading Six Sigma deployments and curriculum University and a PhD from Temple University. development. Ms. McGann earned a BS in Nursing from the University of Delaware and an MBA from Drexel University. KarenJ.Weed,BA A Certified Six Sigma Black Belt, Ms. Weed is the Upstream ToddMikula,BA,CSSBB Marketing Manager at GE Healthcare/IDX Systems Corporation, A Certified Six Sigma Black Belt, Mr. Mikula has worked where she manages the upfront work associated with describing, in marketing, sales, operations, eCommerce and project scoping and defining success criteria for product introduction management with Ford Motor Credit, Bank of America and projects. The recipient of Black Belt certifications from General PricewaterhouseCoopers. He has a BA in Finance/Marketing from Electric and the American Society for Quality, she earned a BA in the University of Colorado. Psychology from Johnson State College. DanMunson,CSSBB,CQE(ASQ) GaryWickett,BSIE,MBA Mr. Munson’s background includes over 20 years at Honeywell Mr. Wickett has considerable experience with Lean and JIT and Storage Technology. He has consulted process improvement implementations, value stream mapping, continuous improvement, methodologies worldwide to the likes of 3M, Alcoa, Philips and kaizen, 5-S, offsite product transfers and capacity planning. He has Siemens. Mr. Munson is a double-certified Six Sigma Black Belt worked with the supplier base to implement Lean and has taught (ASQ certified and company certified) and an ASQ Certified Quality Lean concepts in the U.S. and China. Engineer. KarenYoung,BS,MPM,CSSBB,C(ASCP)SC Amalia(Molly)Punzo,MD A graduate of Villanova University’s Six Sigma program and a A Six Sigma Green Belt, Ms. Punzo is Medical Director for Quality Certified Six Sigma Black Belt, Ms. Young is President and CEO of at Shore Health Systems in Easton, Maryland. She earned her MD Strategic Solutions and Associates, LLC. She has a BS in Biology, from the University of Connecticut School of Medicine. a Master’s in Project Management and a wealth of Six Sigma experience. TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 11 CErTIFICaTEPrOgraMTUITION MasterCertificatesandAdvancedMasterCertificateinSixSigma Take all three courses and receive your Master Certificate in Six Sigma.▯ Or choose a Six Sigma The University Alliance (UA) facilitates the promotion and online delivery of program that focuses on healthcare, financial services or information te▯chnology. Then learn degree and professional certificate to manage Black Belts by earning your Advanced Master Certificate in Lea▯n Six Sigma. programs from the nation’s leading traditional universities and institutions. SixSigma Powered by UA’s technology and support services, our university partners Six Sigma Green Belt Six Sigma Green Belt – Healthcare have surpassed 300,000 online Six Sigma Green Belt – Financial Services enrollments – making UA the largest facilitator of e-learning in the country. Six Sigma Green Belt – Information Technology $1,980 University Alliance partners include Lean Six Sigma $1,980 Villanova University, the University Lean Six Sigma Black Belt $3,980 of Notre Dame’s Mendoza College of Business, Tulane University’s Freeman Lean Six Sigma Master Black Belt $2,980 School of Business, the University of Master Certificate in Six Sigma* $6,995 San Francisco, the University of South Florida, Florida Institute of Technology, Advanced Master Certificate in Lean Six Sigma* $5,995 The University of Scranton, Dominican University and Jacksonville University. * $945 savings on all three courses Continuing Education Units (CEUs): Earn 4.5 CEUs for Six Sigma Green Belt courses, 5.0 One simple call connects you to a CEUs for Lean Six Sigma, 9.0 CEUs for Lean Six Sigma Black Belt and 7.5 CEUs for Lean broad range of benefits. You will be Six Sigma Master Black Belt. assigned a program representative Professional Development Units (PDUs): Earn 45 PDUs for Six Sigma Green Belt programs, who serves as your contact for non- 50 PDUs for Lean Six Sigma, 90 PDUs for Lean Six Sigma Black Belt and 75 PDUs for Lean academic issues – answering questions Six Sigma Master Black Belt. about financing options, helping you ACE Credit Recommendations: The American Council on Education (ACE) recommends three to enroll in the next class and more. undergraduate credit hours for each of the Six Sigma Green Belt courses and Lean Six Sigma. Technical support personnel and other ACE recommends six semester hours for Lean Six Sigma Black Belt. professionals are also easily accessible every step of the way. wHaTTyPESOFaSSISTaNCEaNDExCLUSIVESaVINgSarEaVaILabLE? Hurry!Monthly ClassesFillQuickly. TuitionAssistance Your tuition cost may be covered by your company’s tuition assistance▯ program and may also Î 800-571-4938 be tax deductible. Consult your HR department and your tax advisor for m▯ore information. Î Intl. +1 813-612-4296 Î VillanovaU.com SmartOptionLoan Sallie Mae offers a flexible, low-cost loan product specifically designe▯d to help working adults who enroll in an accredited university’s distance learning cer▯tificate program. For more information on the Sallie Mae Smart Option Loan, contact a program repre▯sentative today or fill out an online application. TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 12 MilitaryandGovernmentSavings MaSTErTHESkILLSTHaTDELIVEr Exclusive savings of 15% per course are available for active U.S. milita▯ry servicemembers. rESULTS For more information, call 800-983-6484. In addition, all federal, state▯ and local Your command of proven Six Sigma government employees are eligible, via our agreement with the National T▯echnical tools and techniques will boost your Information Service (NTIS), to save 10% off individual certificate cou▯rses and 5% off master certificate programs. Call 800-959-6138 and identify yourself as a gover▯nment employee to earnings and strengthen your career: • Certified Six Sigma Black Belts can benefit from these savings. earn up to $38,000 more than their uncertified counterparts.* SIxSIgMaSUCCESSSTOrIES • Average salary of U.S. Six Sigma Thousands of successful professionals have experienced the unequaled adv▯antages of Six Master Black Belts is $134,779, or Sigma training from Villanova. These are just a few of them: $30,000 more than average salary of U.S. Six Sigma Black Belts* “Last year I completed the Villanova Six Sigma Green Belt and Black B▯elt classes, which were • 29% of professionals received a fantastic! Then I sat for the certification exam, passed it, and became ▯a certified Lean Six promotion within a year of earning Sigma Black Belt.” Six Sigma Black Belt certification.** * iSixSigma Global Salary Survey Patrick Valentine, Regional Manager, ** iSixSigma Magazine, “Six Sigma Certification” Electrochemicals Hurry!Monthly “I enrolled in the Six Sigma program to validate my experience and in▯crease my marketability. Because I am in a career transition mode and I’m financing the progra▯m myself, I would not ClassesFillQuickly. take on that level of investment if I did not believe it would benefit m▯e. Even before finishing Î 800-571-4938 the program, I have already received accolades on my pursuit of impressi▯ve new credentials Î Intl. +1 813-612-4296 and professional designations. I would encourage anyone to take advantag▯e of this training.” Î VillanovaU.com Cecile E. Stephenson,Principal Management Consultant, Business Management Consulting “I have enjoyed this [Six Sigma Green Belt] experience in learning an▯d education more than any I have ever had. For advanced learning, this is far and away th▯e best I have ever experienced. This should be the wave of the future for all post BS/BA ed▯ucation. I have really enjoyed this learning experience.” Stephen Hans, Kennewick, WA “I have enjoyed this [Six Sigma Green Belt] course very much. I chose▯ Villanova because of the accreditation and outstanding reputation it has in the Six Sigma com▯munity. I have no doubt that when it comes to a job interview, the name Villanova will mak▯e the difference in who is selected. Thanks again! ” Tim Miller, Scottsville, KY TheworldwideLeaderinProfessionalEducation–ONLINE! | VillanovaU.com | 800-571-4938 13 aDIVErSENETwOrk COrPOraTETraININg Join the growing number of companies nationwide who have experienced the UnleashthePowerofYourOrganization University Alliance difference: Establish a corporate training program today, and begin to see positive ▯results in your • All Children’s Hospital organization immediately! We can customize the content, delivery and/or ▯branding to your • Ashley Furniture • Booz Allen Hamilton organization’s training needs – all at special corporate rates tha▯t won’t break your budget! • BP WhatYou’llGet • CACI • CAEL A well-educated workforce equals corporate success. Along with saving yo▯ur company • Ciena valuable time and money, you’ll provide your employees with the oppor▯tunity to learn the necessary skills to lead improvement initiatives that result in meas▯urable sales growth, • Cigna economic value, customer satisfaction and retention, and employee satisf▯action and • Coca-Cola Enterprises • CompuCom motivation. These skills will help increase your bottom line and create ▯a streamlined • Defense Acquisition University work environment. • Farmers Insurance • FedEx Express StartWithaPilotProgram! • General Dynamics Register a group of your employees in an online class, and see how their▯ newly acquired • Hallmark Health System knowledge increases productivity and impacts your bottom line. 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Villanova University can provide customized corporate training: • Exclusive online classroom Respected Credentials • Dedicated instructor Empower and motivate your employees with valuable skills and certificate▯s upon completion • Customized virtual classes of each course. • Customized message board Flexible Program Content bENEFITSOFONLINELEarNINg Choose from today’s most in-demand disciplines. Add, remove, change o▯r replace modules to suit your needs. • 24/7 accessibility • No mandatory log-in times • No classroom attendance Your Proprietary Training Materials • High degree of interaction Seamlessly integrate your existing training materials with flexible cour▯se content. • Consistency of training • Efficient learning process Subject Matter Experts (Yours and/or Ours) • No travel Consolidate the expertise of your organization’s leaders and our facu▯lty for optimal learning • No lost opportunity cost outcomes. • No lost productivity Cutting-Edge Online Learning Technology Ensure consistent messaging with a state-of-the-art e-learning system th▯at includes streaming Corporaterates video lectures, archived live sessions, message boards, chat rooms and e▯mail. areavailable Corporate-Branded Learning Environment Î 800-280-9895
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