Popular in Course
verified elite notetaker
Popular in Business
This 2 page Document was uploaded by an elite notetaker on Monday December 21, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 9 views.
Reviews for Safety-and-Operational-Audit-Solution
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/21/15
CASE STUDY MetricStream SAFETY AND OPERATIONAL AUDIT SOLUTION FOR AN AIRLINE Overview This MetricStream customer is a major airline of the United States and o▯ne of the world’s largest airline in passenger miles transported, fleet size, operating revenues. ▯As one of the largest airlines the company provides scheduled jet service to hundreds destinations world wi▯de. With such scale of op- erations, having effective quality and safety management systems with ne▯cessary control framework is critical for the company to ensure safety of the passengers and meeti▯ng regulatory compliance requirements. The quality, risk and compliance processes are supported by a comprehensive audit program to ensure operating departments comply with applicable regulator▯y requirements and policies and procedures. To achieve this objective the audit department members conduct a variety ▯of audits of all internal departments, programs and processes. Customer Challenge A TOP AIRLINE COMPANY The customer was facing severe challenge to keep up and manage requirements of multiple regula- tions, mandates and standards by the FAA, IOSA, and other regulatory bodies. The increasingly com- plex compliance programs for which auditing processes were not well inte▯grated and handled with Benefits a heterogeneous set of auditing tools and systems were making it difficu▯lt to cope with increasing scrutiny and rising reporting requirements. The customer realized that a▯ upgrade in auditing systems and nfrastructure was necessary to improve process efficiencies, shorten▯ audit cycle times and the Systematic and consistent audit process across busi- reduce costs through effective utilization of resources. ness units, divisions, global locations, and external suppliers 14 CFR Sec. 121.373., Continuous Analysis and Surveillance System (CASS▯), mandate requires Accelerated the audit process, improved communi- airlines to have a CASS Audit System to provide continuous surveillance ▯of the maintenance system cation and teamwork on complex audit processes to assure compliance with applicable manuals and regulations. CASS audit▯s are also important for the across departments and functional areas airline for a systematic and independent examination of processes and sy▯stems to verify whether they are implemented effectively and suitable to achieve desired objectives. Eliminated audit errors and inconsistencies with a standardized data collection and analysis process The Air Transportation Oversight System (ATOS) from FAA requires airlines to adopt a system for to across the enterprise ensure its operating systems comply with regulations and safety standards as well as the six (6) Safe- ty Attributes, i.e., Responsibility, Authority, Procedures, Control, Process Measurement and Interfaces. Realized significant cost saving and efficiencies up to 20-30% in its entire operations. Decision making Airline is expected to have risk management processes defined and air ca▯rrier’s operating systems process was streamlined and real-time produces intended results, including mitigation or control of hazards an▯d associated risks. Single auditing solution for multiple auditing require-Under regulatory requirements, the airline also has to measure effective▯ness and performance of ments such as regulatory compliance, Internal Evalu- maintenance operational processes through Maintenance and Engineering (▯M&E) audits. To comply ation Programs, Standards Observation (LSO), Code share Audit Program, Supplier / Vendor Audits, OSHA with ATOS requirements, the airline has to adopt an audit management system whi▯ch can help in ,Maintenance Audits , Station audits identifying risk and manage at the audit level, provide root cause analy▯sis capabilities for deviations or discrepancies found during audits, integrate with Corrective and Preventative Actions with audit related deviations and provide risk assessment and mitigation capabiliti▯es for safety risks. Such man- dates required a seamless integration between safety, quality and risk management programs and the localized point-applications being used to manage data and processes wer▯e not designed for providing such an integrated view. Solutions The airlines started looking for an integrated audit management solution▯ that would offer a simple interface as the data entry during some audits could require hundred of ▯filed and parameters to be captured. . The customer wanted to implement a single audit solution for▯ its enterprise-wide auditing requirements for multiple regulations, mandates and standards such as 14▯ CFR 121.373, AC 120-59, AC 120-79, DOD QSR, IOSA, OSHA 29 CFR 1910.120, Maintenance Audits, Station Audits and Internal ▯ Evaluation Program - that includes audit of all major functional departments involve▯d in the airline’s Airworthiness, Flight and Ground Operations programs. In addition to regulatory pressures, the airline was facing soaring dire▯ct and indirect costs of the manual audit process. Senior management was having challenges in decisio▯n-making process due to lack of in-depth analysis and decision support based on audit data from ATOS and Maintenance and Engineering. Without an integrated audit system, auditors were dependent on papers ▯and Word or Excel files to document, analyze and present audit results. MetricStream The airline needed functional capabilities such as hierarchical system a▯ccess for users, flexible audit Why MetricStream schedules, audit resource management and capability to create checklists▯ for compliance or ad-hoc operational audits. Enterprise-wide Deployment: The MetricStream solution allowed customer to consolidate audits The airline was looking for a risk-based audit system with checklist questions having capability of globally across divisions & branches. The solution weighted scoring system based on probability and severity at the individ▯ual audit finding level and enabled enterprise-wide deployment of audit manage- the overall audit level. The system should support functionality to send▯ emails automatically in audit ment and manage the complete audit process such as risk assessment, audit planning and scheduling, workflow such as notification to auditor auditee, overdue task alerts et▯c. Audit system was expected development of standard audit plans and checklists, to have integrated Corrective Action Records (CARs) functionality. field data collection, development of audit reports and recommendations, review of audit by auditees and program management of audit recommendations and MetricStream has delivered a comprehensive audit management solution to ▯the airlines to support enterprise-wide audit management, risk assessments, remediation, incident manageme▯nt, correc- remediation. tive action, reporting, dashboards and offline access requirements. The scope of the project i▯ncludes Scope and Extensibility of Solution: The solution streamlining the audit cycle through a complete on-line audit workflow, including creation, approval, provided the flexibility to support all types of audits, and scheduling documentation of audit results and corrective actions and▯ closed-loop corrective including Line Observation Safety, Internal Evaluation action system and paperless transmission of corrective action requests. ▯The solution manages the Program, Flight Safety, Ground Safety, Maintenance end-to-end checklist data, audit data, corrective action requests data and cus▯tomer data and provides Safety & Compliance, Maintenance & Engineering, alerts by a monitoring system directly to the end user via a select comm▯unication medium (i.e. e-mail, Quality Assurance, Codeshare Safety Oversight pager, etc). Program, System Safety & Analysis, Occupational Safety, Safety and Quality Evaluations. The airline After extensive evaluation of various audit management solutions on the ▯market, the company was able to extend the audit management solution for subcontractors and suppliers audits also. selected MetricStream because the solution provided the flexibility to s▯upport all types of audits, including Line Observation Safety, Internal Evaluation Program, Flight Safety, Ground Safety, Mainte- nance Safety & Compliance, Maintenance & Engineering, Quality Assurance, Codeshare Safety Quality Offline Capability: The MetricStream Platform Evaluations. The airline was able to extend the audit management solution for subcontractors and sup- provides a unique offline briefcase capability that allows auditors to perform their tasks at remote field pliers audits also. The MetricStream Audit solution offered an integrate▯d and flexible risk management sites without access to the corporate network. This framework for identifying hazards, analyzing and assessing safety sheet ▯risks, defining controls for helped the airline auditors to perform field audits risks and finally managing risk controls through audits. before flight take-offs, remote audits for maintenance and engineering and finally synchronize all data in corporate audit system. The MetricStream solution allows customer to consolidate audits globally▯ across divisions & branch- es. The solution provides end-to-end functionality for managing the complete audit process including: risk assessment, audit planning and scheduling, development of standard audit plans and checklists, field data collection, development of audit reports and recommendations,▯ review of audit by auditees and company management and program management of audit recommendations a▯nd remediation. The MetricStream Platform provides a unique offline briefcase capability▯ that allows auditors to perform their tasks at remote field sites without access to the corporat▯e network. Key functionalities such as conducting audits and reviewing action items has been made avail▯able on notebook comput- ers and handheld devices even when they are offline and cannot access th▯e network. The data is recorded in exactly that same manner as when the application is online a▯nd synchronized with the central repository when the network is accessible. For more information, visit www.metricstream.com Copyright 2011. All Rights Reserved.
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'