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ServiceasanExpertise CAREERS IN PRIVATE SERVICE & LIFESTYLE MANAGEMENT ADMISSIONS 2010 WWW.STARKEYINTL.COM TABLE OF CONTENTS INTRODUCING STARKEY INSTITUTE Statement of Ownership 2 Schedule of Course Offerings 3 About Mrs. Starkey 4 Code of Ethics: Service Management Profession 5 The Starkey Tradition: Serving Employersand Professionals 6 Starkey International Insti: History and Philosophy 7 Starkey International Milestones 8 Setting the Standard: The Starkey Service Management Syste9 Service as an Expertise: Step into the Realm of Service 10 Private Service Curriclua 11 Certified Household Management, Certified Managers’ Program INSTITUTE POLICIES & PROCEDURES Admissions 15 Acceptance Criteria 16 Enrollment: Enrollment Procedures 19 Financial Planning & Assistance 20 Financial Planning and Assistance Payment of Tuition Self-Sponsored Tuition Employer -Sponsored Tuition Employer Tuition Reimbursement Government ProgramsGrants/Loans STUDENT SERVICES Housing, Food, Transportation, Attire 21 Safety 21 Counseling 21 Student Records/ Transcripts/Certificates 22 Required Grades 22 Student ProgressPolicy 22 Required Attendance 23 Make-up Work 23 Leave of Absence 23 Probation and Dismissal 23 Re-admission and Change in Curriculum 24 Student Conduct and Student Policies 24 Appeal and Student Complaint/Grievance Procedure 24 Graduation Requirements 25 Refund Policy 25 SUPPORT SERVICES For Veterans Only 27 Employment Assistance for Graduates & Veterans 28 Positionsand Termsin Private Service 29 Career Opportunitiesfor Starkey Graduates 28 ® “Restoring The Art” Conference for Private Service Professionals 32 Starkey Administration, Faculty & Instructors 33 The Starkey Store 37 1 STARKEY INTERNATIONALINSTITUTE ® Celebrating 29Years of “Service as an Expertise” “The Ability to Render Genuine Service is a Rare Gift.” – Mary Louise Starkey Statement of Ownership Starkey & Associates, Inc. a Colorado Corporation, was first created in January 1981 as aplacement agency for household professionals. In November 1989, Starkey International Institute for Household Management , Inc., also a Colorado Corporation, was created to train service professionals. 1350 Logan Street, Denver, Colorado USA80203 Ph: (303)832-5510 or (800)8-4904 Fax: (303)8-5015 Mary LouiseStarkey is President andFounder of both E-mail:firstname.lastname@example.org ® corporations. © StarkeyInternational Institute for Household Manage, Inc. Approved andRegulatedbytheDivisionof PrivateOccupationalSchool Board,ColoradoDepartmentof Hig her Education January 210 ·Volume 22.010709 G S A C o nt ract#2G-0S166P 2009 Mansion Publishing,Inc. AllRights Reserved. All trademarks, content, conceptsandcourof materialsare the property Mansion Publishing Inc. and its affiliates and are protected by copyright, patent, and otherlaws. Such materials may not be 2 reproduced, copied,sold, revised or otherwiseused forany commercial purpose withoutourpermission. Forlicenseinquiries orotherinformationcontact. 2010 SCHEDULE OF COURSE OFFERINGS Certified Household Management Program Eight-Week January 11 – March 5 , 2010 th th April 26 – June 18, 2010 August9 – October 1, 2010 st Certified Manager’s Program Four-Week th th January 4 – January 29, 2010 March 22 – April 16 t, 2010 th th July5 – July 30 , 2010 September 27 – October 22, 2010(Washington, DC) October 11 – November 5 , 2010 th “Restoring the Art” ® Continuing Education Conference – Denver, CO th th March 18 – March 20, 2010 Certified Service Management System One-Week January4 – 8 , 2010 th th January 11 – 15 , 2010 March8 – 12 , 2010(Las Vegas) nd th March 22 – 26 , 2010 April 26 – 30 , 2010 st th June 21 – 25 , 2010(New York City) July5 – 9 , 2010 th th August9 – 13 , 2010 (Denver) August9 – 13 , 2010 (Los Angeles) th st September 27 – October 1, 2010 (Washington,DC) October11 – 15 , 2010h 3 ABOUT MRS. STARKEY The “First Lady of Service” Shares a Vision for New World -Recognized Profession The Ability to Render Genuine Service support thebehind -the-scenes lifestyles of the wealthiest in the world. While she never breaks confidentiality, her F or over 2 8 years, Mrs. MaryLouiseStarkey, theFirstories bring to life what Service as an Expertise can come Lady of Service, has dedicated herself to “Setting tto mean — and how rewarding it is to both the Principal Standard” in Private Service excellence through unique, and the Private Service Professional. intensive education programs and training. Originally operatinga consultingfirm for employersofnnies and Publications and Media Housekeepers in the 1980s, Mrs. Starkey saw a rising nAn avid writer, Mrs. Starkey has penned several service- for a new level of household professional: theHousehrelated textbooks and guides, incluihe Original Guide Manager. ©, Mrs. Starkey’s Setting to Private Servic© Management © Household Standards and Mrs. Starkey's Nanny Manager. However, the question became where to find the In 1998, Starkey introduced her custom and i-nter dedicated professionals to fulfill this new need. Threlational software, the StarkSeeyrvice Management Software, answer was theceation of a first-of-its-kind Starkeybased on her patented Service Delivery System. International Institute for Household Management. Guided by her vision of transforming theparadigm of "servitude" into "Service as an Expertise," Mrs. Starkey hastarkey's contributions to the Private Service profession have been featured in: The Wall Street Journal, written textbooks, customized curriculums and pteandThe New York Times, The Washington Times, The London Service Delivery System Model especially for the priTimes, USAToday, The Atlantic Monthly, The Costco service profession. Through her diligent efforts, thConnection,Forbes Magazine, Worth Magazine, Town & path of "Household Management" is now an official caCountry Magazine; additionally on the Today Show, The recognized bythe Department of Labor. Morning Show, CNN, MSNBC, the BBC, National Public Radio and featured on the Discovery Channel, Fuji TV, The Mrs. Starkey's worldwide searcohr f"serviceas an aTravel Channeland ABC 20/20 News . form" has given her a unique perspective of the Luxury Market. From travelingacross Europeand the United States to conduct Site Visits and Private Trainings for the Luxury Market, Mrs. Starkey has been privited Mrs. Starkey Speaks of Service The Ingredients for Exceeding Expectations and Serving the Luxury Market Sourcingand ManagingPrivateServiceStaff: Household Managers, Butlers and Private Chefs The Relationship of Service: Positioning Service to Succeed as an Experstei Designing and Building Estates and Private Residences for Service For Employers: Creating Qualityof Life, Luxury Products, and Lifestyle Management 4 CODE OF ETHICS Service Management Profession PrivateService Managers visualizeand work to createa healthy environment within the Wisdom family’s values, favorites, and agenda, not their own. This is the PrivateService Manager’s Codeof Wisdom. PrivateService Managers will keep all confidences, refrain from gossip regardingtheir Loyalty Employer and staff, and remain non -judgmental. This is the Private Service Manager’s Code of Loyalty. PrivatService Managers will perform at the same level of professionalism in all relationships Trust and technical skills whether the Employer is present and watching or not. This is the Private Service Manager’s Code of Trust. Private Service Managers wltrt the Employer as the Employer chooses to be treated. This is Service the Private Service Manager’s Code of Service. Lawful Private Service Managers will adhere to and help the Employer be in accordance with all local and federal laws. This is the PartievService Manager’s Code of Lawful Behavior. Behavior Private Service Managers will Commitment maintain theStarkey Standards and definition of Service. It is the PrivateService Manager’s Code of Commitment to: participate in a genuine relationship workto maintain a high level of technical skill and expertise obtain the “response - ability” to Master each Moment possess self-motivation in earningone’s own way followone’s own bliss PrivateService Managers will adhereto high standards of personal behavior, professional Conduct image, and deportment in all words and actions. This is thePrivateService Manager’s Code of Conduct. Personal Private Service Managers will work to maintain a high laf slfness and objectivity in personal serviec. We cannot change others; we can only change and improve ourselves. This is thePrivate Service Manager’s Code of Personal Growth. Growth Private Service Managers will work to do the right thing, maintain a positive attitude and Leadership perspective as a professional in finding a “win/ win” resolution in all matters. This is the Private Service Manager’s Code of Leadership. PrivateService Managers will work to maintain appropriaterelationships and boundaries in all Professional aspects inculdingreligion, sexuality, family politics, and useof property. The Household Relationships Manager is “in the home, not of the home.” This is the Private Service Manager’s Code of Professional Relationships. 5 THE STARKEY TRADITION © The Starkey Service Management System is a Specialized Management Tool for Private Service Serving Employers and Professionals S tarkey International is committed to delivering then-site Consultations & Training for Principals and their household staff to develop and customize a service highest level of PrivateService education available.management plan, and to providetechnical skills training Starkey service is designed to provide employers with a as requested in housekeeping, formal entertaining and superior level of Private Service. To meet these statableservice, culinary skills in themarriageof food and of excellence, the Starkey International Instiftourtwine, and winecellars management. Household Management ®has established: Continuing Education opportunities includingour A Private Service Training Instithat offers annual international “Restoring the Artference — sophisticated and advanced training in Household andheld in selected luxury communities around the country EstateManagement that educates both employers and students about “Service as an Expertise.” Our curriculum Household and Estate Management professionals, Butlers, PersonlaAssistants, Enlisted Aides, Private teaches Starkey’s Patented Service Management SystemChefs, Placement Agencies, Luxury Hotels, Service Software; Service Technology; Private Service Schoolsand Experts, and Vendors. Starkeyalso offers Entertaining and Wine Cellar Management; Culinary Skills that customize Flavor Profiles; Technical Skills;nars ©n Starkey Service Management Model and StarkeHQ Software. Human Resources;People Management Tools;and Service Etiquette and Protocol. Educational Publications & Produc.tsStarkey has Recruitment and Placementfor the luxurymarket, published several household managementbooks that support the Private Service Industry. Mrs. Starkey’s Setting assisting our Certified Graduates to succeed by Household Standardsor theEmployer), The O riginal specifically matching Certified Housoldnagers and © CertifiedEstate Managers Butlers, Personal Assistantsuide t© Private Service ©anagement. Starkey’s Nanny and other “vetan industryprofessionals,” with potentialager , and theStarkeyHQ Service Management Software. employers in private homes, boutique luxuryhotels and residential communities. 6 THE STARKEY TRADITION Historyand Philosophy Our Success is Based on Commitment T he Starkey International Institute for The Private Service Management profession in America is in its adolescencebut growing rapidly. Our response from the Household Managementis deeply committed to meeting the needs of industry Service Professionalsketplaceassures us that wear e in the throes of a service explosion and the need for Private Service Management and and their Employers. service experts will continue to grow. It is essential that Private Service Management emerges into the American marketplace as Mission Statement “Create and serve a world -class Private Service industry defined, skilled, and restrdfession. Thefuture of this specialized Service Management offers the coveted in which Estate Management, Household Managementrevitalization of graciousness, etiquette, and a “Service the Personal Assistant, Butlerin g, and Hotel PrExpertise” in the heart of fine homes and estates across the Service are viewed as art forms, where continuing education and growth are valued and standards ofUnited States. ® The success of Starkey Internationalis based on the professionalism are recognized, honored, and forcommitment to redefine the time-nored serviceprofession in terms of the modern, upscale American service and qu-oafl-ity History and Philo sophy life expectations. Starkey began as Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Starkey International Institute for Household Management ® was created in response to marketplace requests for trained and skilled professionals. Since its first class offerinryan Jan of 1990, the Institute has benefited from the presence of old -world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad. Our curriculum teaches a personal service expertiseand an organizational structure which supportsthe management of complexhomesand lifestyles. The curriculum is creative, interactive, and transformational in styleand is a method of conceptual and hands-on education that teaches the Household Manaer g to identify and to attend to the specific needs or Service Standards of the Principal and household. “Our Curriculum is Creative, Interactive, and Transformational in Style, and is a Method of Conceptual and Hands -on Education.” 7 ® STARKEY INTERNATIONAL MILESTONES Created the concept of theProfessional Household Manager and 1981 coined the term “Household Manager” 1985 Became a nationallyrecognized privateservice placement company Hosted first International NannyConference and became acharter 1987 member of the International Nanny Association Developedfirst approved educational curriculum forpersonal 1988 service and Household Management 1989 Published first Household Management TeT xth,eOriginal Guide to Household Management© Opened first School for Household Service Management in the 1990 United States 1991 Featured on the front pageof the Life Styles Section, USA Today Developed the first professional and systemized language for the 1995 service profession Patented the world’s first Service Management System that 1997 identifies and manages ServiEexpectations © 1998 Published Mrs. Starkey’s NannyManager DevelopedThe HouseholdManager’s Softwarefor the Personal Service 1998 Profession © 1999 Offered first publication forprivatechefs,TheAlchemy ofCooking 1999 Starkey Internationalfeaturedon frontpageof TheNew YorkTimes 2000 Published Mrs.Starkey’s Setting HouseholdStandards for Employers ® 2000 Hosted “Restoringthe Art” Continuing Education Conference, now an International Association forPrivateService Professionals Starkey Household Management curriculum became an approved 2001 U.S. Militaryeducational program Incorporated Wine Cellar Management into Household 2002 Management Curriculum 2003 Began training Butler and Service EtiquetteSkills for the Hospitality Market, Private Clubs, and LuxuryService Hotels Household Manager title accepted by the Department of Labor. 2005 Supported the development of a National Certification in Household Management 2006 Created the industry’s first Personal AssistantCertification Program Created Restoring theAr,tanAssociationfor PrivateService 2006 Professionals Prominently featuredas Chapter Onein theWall Street Journal’s 2007 publication Richistan by Robert Frank, about the development and growth of the Luxury Market 2008 Graduated Class 100! 2008 Featured in London Times and FrenchTV 2009 Development and release oHf QStarkey Service Management Software – Managing theBusiness of Private Service 2009 Featured in TheCostco Connection 2009 Featured in Forbes Magazinaend The Today Show 8 STARKEY INTERNATIONAL MILESTONES ® Service as an Expertise in Luxury Homes & Estates; Boutique Hotels, and Communities © The Starkey Service Management System is the Management Model for Private Service ® The Starkey System: I t has been Starkey International’s 28-yearmission to develop a world -recognized service profession in which Providesa workingfoundation for service is viewed asan art form with itsown career path identifying and meeting unique service and is seen as an expertise! Starkey Internnaasl expectations. demonstrated its vision by positioning Starkey services and productsto uniq uely serve the growing luxury ® Introduces Service Management marketplace. Starkey International made meeting Terminology and workingprocess . the expectationsof the LuxuryEmployer itsfirst objective. Our educational training and services place Provides essential Service Management specialized professionals into the service industry. ThesToolsfor ManagingServiceExpectations. professionals have been trained to identify and organize Service Expectations and to understand the business of Organizes and upholds unique Service Service Management. Standards and Expectations on a Daily In response to employers’ requestsfor a superior Basis.Offers a daily calendar and staff ® household management service, Starkey International schedules. developedthe unique StarkeyService Management System©for identifying and managing Private Service Tracks inventory, expenses, and collectibles. Expectations in 1994. Until then, the accepted training for household service provided only basic technical skillCustomizes an overall Service Management Plan. In 1997, Starkey registered a patent for the Starkey Service Management System©. This system is an interactive communication model that is specifically designed to customize service delivery. No longer will service expectations be left to guessing and onisode. The Starkey System adapts to any Family or Service Environment and to all Service Expectations. TheStarkey Service Management Systwas patented in 1997. (Patent No. US 6,745,200 B2In 2009 TheStarkey Service Management Systemas released as StarkeyHQ Softwareand is taught in all Starkey curriculum. No other ma nagement system of its kind is registered for the service profession. The Certified Household Management Programs and the Service Management System seminars t©ach this unique Starkey Service Management System . 9 SERVICE AS AN EXPERTISE ® To Enter Starkey International is to Step into the Realm of Service as a State of Mind ® “hands-on” approach to private service education. All of S ince its inception, Starkey International has beenour programsprovidean understandingof Service committed to excellence, indutrasoned instructors Management, Technical Skills, and the Personal Service and a proven in-depth curriculum. The Institute has necessary for the -hnd positionsin fine homes invested in researching, writing, and developing throughout the countryand abroad. Perhapsmore curriculumsand comprehensive textsand training significantly, through personal development and support manuals. The initial authors were a group ofprofessional etiquette training, the Institute provides a veteran Employers, Estate Managers, Butlers, Personal foundation for the student to develop the se-lefsteem and Assistants, HR professionals, and Entertaining and Wthe confidence necessary for success. Expertsfrom around the world. Each contributor hasan understanding of the specific needs and special nuanceThe Institute is housed a901, 13,000 squ arefoot of the American markeltapce. In recent years, Mrs. historic mansion which serves as a demonstration Starkey has becomerecognized as the national household. Each curricular offering is conducted as spokesperson for “Service asan Expertise.” though the students were actual Household or Estate Managers presiding over a residence and performing the In addition, there isno other program in the world daily management and technical tasks th at those in utilizes our unique, patented Starkey Service Private Service will need to know. Management System ©for PrivateService andthe ® Starkey Internationalas earned national leadership in “Setting Standards in Private Service Management.” While specific placement cannot be guaranteed, Starkey places its Certified Graduates in hos, tes, private service hotels, hhnd residential communities, and other hospitality venues all over the world. There is invariably a waitinglist for Starkey Graduates. Certified Household Managerscan expect salaries from $50,000 to $130,000 depending on management ® experienceplus housing and benefits. Estate Managers begin at $80,000 plus. “Our Instituteis committed to excellence, industry-seasoned instructors, and a proven in - depth curriculum with comprehensive support and training.” 10 STARKEY’S HALLMARK CURRICULA Private Service Curriculum Certified Household Managemen t, Certified Manager’s Program Programs are evaluated regularly to address the needs of S tarkey’shallmarkcurriculumsare The Certified ® Household Management Program and the Certified an evolving service profession. Our “Restoring theArt Conference presents an annual industry-wide Manager’s Program. international Private Service Management event. These essential Private Service Management offeAdditionally, expert seminars areprovided throughout provide actual trainin© in oof-the-art Starkey the year. Service Management SystemThis unique Service Model is especially designed for the Private Service Professional. In addition, these uniqgrams providepractical learning in Daily Gracesnagement techniques and technology, Housekeeping and Maintenance, identifying Flavor Profiles and Menu Planning, Principal and Household Staff Interaction, Formal Entertaining, Etiquette, Protocol,f,tSecurity, CPR, First Aid, and Service Leadership. Each of the Institute’s instructors possesses the experience and knowledge necessary to train students effectively. The Certified Household Management Program and Certified Ma nager’s Program Program Curriculum S tarkey’s essentialwteek Certified Household Management Program and the Four -week Certified Manager’s Program provide Household Service Management Certification. The distinction between the programs is that theCertified Manager’s Program is a high-bred and accelerated educational experience and expects students to be w-evlelrsed in service and technical sklils prior to attending.This four-week program isfocused on Service Management and does not teach Culinaryskills. These students must be service professionalsready for an intensified program that demands afte-rhour study. 11 PRIVATE SERVICE CURRICULUM The Certified Household ManagementProgramis comprised of 360 curriculum hours,whereas the Certified Manager’s Program requires 255curriculum hours. The Certified Household Management Program and Certified Manager’s Program Curriculum are divided into the following educational tracks: 1. Starkey Service Management System © Our unique Service Management Systeim nstructs how to identify service expectations and to customize a service delivery plans. This patented service management tool is a highly sophisticated process for organizingand managing household staff and service expetitns. Unique for the serviceprofession, it providesa management foundation for private service. It includesterminology, how to create Zones, organize Cleaning and Maintenance Task Sheets, synthesizes service delivery hours, position descriptions and provides software for cotmizing a service delivery system. Vision and Service Goals Family Tree Household Favorites and Preferences 2. Personal Dynamic Skills & Service Leadership Students learn to identify why they have “Chosen Establishing the Environment Service.” Starkey’s Personal Statement Exercise provides Standards Matrix a transformational experience in -sdeilsfcovery, individual ServiceStyles, and Personal Career Goalsthrough the TheHousehold Manager’sBook understanding of self! It also includes Service Etiquette, Technical Skills Qualifier and Matrix Personal Graces, Service Attitudes, and Protocol. Service tandards Matrix Choosing Service & Service Leadheirps Physical Structure and Service Flow Service Philosophy and Attitudes Cleaningand Maintenance Task Sheets ServiceStyles and Cultures “Day in the Life ” Position Descriptions Personal Statement Exercise Administration Family Tree Dynamics Housekeeping Service Code of Ethics Culinary Image and Personal Presentation Clothing Service Etiquette & Personal Graces Entertainment International Protocol Propertyand Grounds Languageand Speech Maintenance The “Real tionship of Service” Transportation and Travel Privacy and Professional Boundaries Safetyand Protection Interviewing Techniques Personal Care: Elder, Guest, Child, and Pet Life Balance StarkeyHQ SoftwareApplication 12 PRIVATE SERVICE CURRICULUM 3. Wine, Entertaining and The Ballet of Service TheBallet of Serviceis an inspirational and educational experience where studenbtecome fully acquainted with Private Service Event Planning; including the Formal Dinner, Table Etiquette, Protocol, Formal and Informal Entertaining, Table Service, Table Settings, Care of Fine Linens, and much more. Students also practice the Marriageof Food and Wine, Sommelier Service, Organoleptic Tasting, Wine Cellar Management, Classic Cocktails, and Cigars. International Protocol Entertaining Etiquette Liquor and Bar Set-up 4. Human Resources and Management Skills Students are empowered with the skills needed to be TheHistoryof Wine leaders of peopleand managersof projects in Private Service. Accepted Human Resource Employment Setting-up for Entertaining ® Practices, “Day in the Lifeime Management, and the TheFormal Table Supervision of Vendors in the Business of Private Service Management. Students experience thifeferent roles Seating Charts within the home environment and learn that it can be as Table Settings challenging to “Receive Service, as it is to Give. Table Service Styles Individual Myers Briggs, FiroB and Conflict Table Linens Resolution Styles are identified. Silver Polishing and Care Listening and Service Anticipation Correspondence and Etiquette Conflict Resolution Flower Arrangements Body Language Event Planning, Caterers, and Rentals Background Investigations Componentsof Wine Diversity Training Wine Cellar Management Leadership Service Skills ThePairingof Food and Wine Creating Team Synergy Organoleptic (involvingtheuse of senseorgans) Managingand ResourcingSupport Vendors Old-world and New-world Winemaking Negotiationsand ResourceRelations Cigar Etiquette and Service Household Finances, Budgets, and Records Sommelier Service Learning and Communication Stylse StarkeyHQ Software for Entertaining and Event Week one in Private Service Planning 13 PRIVATE SERVICE CURRICULUM 5. Private Service Technical Skills Superior techniques for the care and maintenance within Private Service are mastered. This section stresses Housekeepingand Product Knowledge, Recognition and Careof Fine Clothing, Careof Antiques and Masters Artwork in the home, Floral Design, Travel Arrangements, Automotive Care, Intelligent Systems, Home Security, Fire Safety, and Certification in First Aid. Home Security Intelligent Home Technology Concierge & Travel Services Recognition of LuxuryProducts Advanced Care: CPR and First Aid Careof Groundsand Property 6. Culinary Arts for a Private Household Basic Household Maintenance (Only offered in the eight -weekCertified Household Housekeeping Techniques Management Program) This thoughtful cookingprogramfocuseson our unique Detail Housekeeping & Cleaning Products Care of Fine Linens, Turndown Service (for theprivate home)“Flavor Profiles.” Taught only at ClosetOrganization Starkey International , this curriculum helps develop the Sewing Skills, Emergency Repair abilityto Recognize Individual Preferencesand to cookby Recognition of Designer Clothing using the finest resources and ingredients available rather Understanding of Dry Cleaning than by simply replicating recipes. Employers love that Valet and Packingfor Travel our Graduates havean understanding of the Marriage of Food and Wine and areable to providethoughtful Menu Ironing and Steaming Skills Laundry Skills Development for the Private Home. Students learn Leather and Shoe Polishing Global Product Identification, Use ofsh, New, Care of Fine Art and Collectibles Seasonal, and OrganicVegetables, Meats, Fish and Herbs, while maintaining Nutrition, Kitchen Safety, and Oriental Rugs and Care Horticulture and Landscaping Sanitation Standards. Luxury Car Care& Chauffeuring Conservation of FineArt Culinary Standards Food and Kitchen Safety Fire Protection Kitchen Organization, Equipment Mise en Place Nutrition, Healthy Cooking Food Purchasing, Fresh and Bulk Storage, Refrigeration Menu Planning Identifying Flavor Profiles Product Identification Health Food and Use of Fresh Ingredients Hors d’oeuvres The Marriageof Food and Wine Sauces and Salad Dressings Moist and DryHeat Cookin g Techniques Soups, Sauces, Vinaigrettes, and Stocks Tipsand Resources Family Favorites, Menus and Comfort Food 14 ADMISSIONS Clarification of Class Schedules and Instructors session to another. If a guest instisnavailable, T he outlined curriculums area summaryof the course every effort will be made to reschedule that class for titles within the Household Service Management another time. A planned class with a guest instructor may programs. Thegrouping is bycategoryto identify the not be able to be rescheduled during a course. In this amount of information that isprovided throughout eacevent, alternative material will be substituted. Credits course. The scheduling of specific courses ispdeendefrom another institution will be evaluated on a case -by- upon sequencing of each module and course, and casebasis. Wedo not guaranteetransferability of our considers availability of the instructors and outside credits to another institution without wri®ten agreement locations. Travel to other companiesmust becoordinatbetween that institution and Starkey International with the individual company and will vary from one class Institute Policies and Procedures Private Service Management Certificat ionPrograms ® S tarkey International has been training in the Household and Private Service Management profession since 1989. Weknowhow to identifyappropriate individualsfor theHousehold anEstate Service Managemen t Professions. To assurethat you areprovided theappropriateamount of timeto plan for your education, please submit your AdmissionsApplication and Deposit at least three months prior to the start date of your requested cours®offering. Prior turse start dates, Starkey Internationalducts an Acceptance Committee meeting. This group iscomprised of our Directors of Education, Placement, Admissions and other members of the Starkey teaWe consider each applicant, their background, refe, essults of interviews, and written Personal Statement. Students who are accepted into the CetifiHousehold Management program or the Certified Manager’s Program are considered to have the necessary personalities, prior work experiences, education and desireto succeed. Being accepted into a program doesnot automatically guarantee coursecompletion or placement. Theprogram expectsthe student to possess an ample degree of sef otivation, desire, and personal commitment to succeed. 15 ACCEPTANCE CRITERIA Acceptance Criteria Certified Household Management Program through references from previous employers. Previous A cceptance into the Household Management Program training, education, and/ orexperience are considered in (360 curriculum hours) is base® on specific criteriatheadmissionsprocess in qualifyingfor theHousehold established by Starkey Internatiald requires Management (eight-week)or Manager’sCourse(four adherence to certain terms. Application to Starkey week) Programs. However, due to the uniqueness of the International Institute isopen to all persons who quHousehold Management Profession and Certification and desire career training in the Household and Privprocess, creditacnnot be granted in lieu of full course Service Profession. The Institute reserves the right to completion. Employer -sponsored and military students request any additil information necessaryto evaluateare subject to the same admissions procedures and an applicant for admission. Acceptance is granted bypolicies asother student applicants. Starkey’s Acceptance Committee and is based on the followingconditions: “We recruit and train bright, An official High School or CollegeTranscript displayingGraduation Dateand Cumulative educated, and professional Grade Average Demonstration of a Stable Employment History Service Hearts to carry forth the A minimum of three Letters of Reference verifying your Aptitude for a Service Career ethics, commitment, and Minimum of 26 Yearsof Age or demonstration Technical Skills of Service.” of Specialized Skills Acompleted Application Form and Registration Fee 150 word Personal Statement on your Service Aptitude Demonstrated proficiency in the English language Acceptable Criminal,Driving Record,and Credit History Working knowledgeof Word, Outlook Calendar, Excel Software and the Internet Be willing and ableotPerform Physical Tasks required in Private Service Students will be given the opportunity to attend the eight- week Certified Household Management Program by proving their aptitude, talent for and commitment to service, and demonstration of good chr and ethical background. This can be accomplished by presenting a workhistoryin any service position and quality references. Any professioneaxlperience must be verifiable 16 ACCEPTANCE CRITERIA Certified Manager’s Program A cceptance into the Manager’s Program (255 Experience will be reviewed by the Acceptance Committeeto verify if the studentis eligibleto enroll in curriculum hours) is based on specific criteria establisthe four-weekprogram. ®and requires adherence to by Starkey International Students will be given the opportunity to attend the certain terms. Application to Starkey International four-week Certified Manager’s Program by demonstrating Institute isopen to all persons who qualifyand desire their expertise in a particular field that is applicable to the career training in the Household and Private Service household setting. This can be accompelisby Profession. The Institute reserves the right to rsneyau presenting a certificate from an approved training additional information necessary to evaluatean applicantprogram or by having the equivalent of certification in for admission. Acceptance is granted by Starkey’s terms of professional experience. Anyprofessional Acceptance Committee and based on the following experience must be verifiable through references from conditions: previous employers. Previoustrainineducation, and/or experience are considered in the admissions process in Have a minimum of 2 years of Documented qualifying for the Household Management (eig-teek) or Managerial Experience Manager’s Course (fou-reek) Programs. However, due to The Student should have a minimum of 3 years the uniqueness of the Private Service Management profession and Certifi cation process, credit cannot be of Professional Employment in such fields as granted in lieuoffull coursecompletion.Employe- Hotel/ Restaurant Management, Hospitality, sponsored and military students are subject to the same Security, Housekeeping, Cooking-,hionme admissionsproceduresand policiesas other student Catering, Event Planning, Concierge, and other applicants. Private Service related careers An official High School or CollegeTranscript, graduation dateand 60 hours of Post Secondary Education BeComputer proficient in Outlook, Word, Excel and the Internet AStableEmployment History A minimum of Three Letters of Reference verifyingyour Aptitudefor a Service Caer Minimum of 26 yearsof ageor demonstration of Specialized Service Skills Acompleted application form and Registration Fee150 word Personal Statement articulating your Service Aptitude Acceptable Criminal Record, DrivingRecord and Credit History Demonstrated proficiency in the English Language Bewillingand ableto Perform Physical Tasks required in Private Service In-Person Interview Required for Acceptance 17 ACCEPTANCE CRITERIA Starkey Five Day Systems and StarkeyHQ Software Program ® A cceptance into thisprogram (40 curriculum hours) is offered several times per year and at the beginning of each curricular offering. It is designed for employers, family office personnel, and Starkey Household or Estate Managers with a minimum of five years in private service. This course is not designed for those wishing to enter the field of private service for the first time. Placement eligibility depends on individual background. The Studentshould have a minimum of fiveyears of ProfessionalEmployment in such fields as Hotel/ Restaurant Management, Hospitality, Security, Housekeeping, Cooking, in-ome Catering,Event Planning, Concierge, and other Private Service related careers Be Computer proficient in Outlook, Word, Excel and the Internet Demonstrated proficiency in the English Language 18 ENROLLMENT Starkey Enrollment Procedures We Encourage You to Visit the Starkey InternationalInstitute P otential student applicants are encouraged to visit the acceptance into thprogram, a Student Expectations and Guidelines Handbook will be sent Starkey International Institute at the Starkey Mansionwhich provides theStarkeyVision and Code of Ethics, and meet with the Admissions Director, Education Personal Image of the Private Service Manager, general Director, and Placement Team, as well as visit a classprocedures, cnfidentiality agreements, and leisure time session. During o-site interviews, the applicant is activity locations, student counseling, grading, airport provided a mansion tour and is invited to talk with services, banking and other information pertinent to current students and graduates. attending the Institute. Potential students are encouraged to apply to the The Institute doesotdiscriminateon thebasisof Starkey International Institute well in advanceof clasrace, color, creed, gender, religion, sexual orientation, start dateto secure a place. Private Service is a worlnational or ethnicorigin. For further information, please recognized career patahnd classes fill up quickly due call our Admissions Office -877-STARKEY (782 - limited size. Waiting lists are maintained for future 7539). classes. Note:On -site housing at the Starkey Mansion is availableon a first-come, firs-tserved basis. A no-n refundable fee for Mansion housing is required. (See Tuition, Housing & Fees Schedule). All applicants must completethe following: 1. An on-site or telephone interview with the Institute’s Admissions department. 2. An on-site or telephone interview with the Placement Department when applicable. 3. Applicants mus t complete an Admissions Package. 4. On-site or telephone interview with finance department. 19 FINANCIAL PLANNING & ASSISTANCE The Keyto Planning Your Education Financial Planning and Assistance Employer -Sponsored Tuition When planning for education, a student’s key concernSstudents currently employed in Private Service may have arethetiming, placement opportunities, and overall their tuition paid in full by their employer. In this case, cost of theprogram. We striveto keep theprogram as Starkey International coordinates with the employer to affordableas possible, while providing the best Private pay special attention to a given expertise or technical skill Service education availableanywhere. All financial within the curriculm. questions can be discussed in detail with our Admissions Director. Employer Tuition Reimbursement Some students may be eligible for employer tuition Payment of Tuition reimbursement benefits. Students should contact their We will make every effort to support you in obtaining worksupervisor or human resourcesdepartment to the necessary funds to receiveatringfor your career determine whether tuition reimbursement is available. choice in Private Service Management. Each student Tuition reimbursement does not eliminate students’ should plan to put away at least three months’ living responsibilityto paytuition before the start of each term. allowance to accommodate eight-week programs and at least two month’sallowance to accommodatefour -week Government Programs:Grants/Scholarships programs. Full curricul um tuition and Starkey Students may be eligiblefor financial assistance through residential osite housingcostsare due and payable 21 Unemployment Benefits or Vocational Rehabilitation. business days prior to the start date. When students Students alsomay be eligiblefor funding under the GI Bill reserve a place to live-ite at the Starkey Mansion,the through theVeterans’ AffairsProgram. The Colorado fee for this housing is not refundabl. efund Policy StateApproving Agencyapproves Starkeyfor Veterans for tuition is state-regulated and listed later in this Education and Training.Starkeyhasalso been approved catalog. Thereare threebasicways a student may pay for as a GSAvendor for all military and federal employees. their educational expenses: Self-Sponsored Tuition Students maypaytheir own tuition or in cooperation with lending or creitdinstitutions. Financial Aid is availablefor students for Starkey training through a private lender. Please contact the Admissions Department for private lender information. Starkey International isa SLM Corporation approved Institution. EnrollmentProtocol 1. 90 daysprior to class, submit application with deposit 2. 45 daysprior to class, submit housingdeposit 3. 21 days prior to class, balancetuition and all fees paid in full 20 STUDENT SERVICES ® Starkey Institute is Committed to Our Students We Support Your Growth and Well-being Housing, Food, Transportation, and Attire arelocated throughout theMansion. Exits and evacuation procedures are discussed on the first day of class and are Housingconsiderations aremade separately from enrollment decisions. The Den-vbearsed Starkey posted in the Mansion. The Mansion isa non-smoking Mansion is a 1901 Historic Georgian residence. environment and is not ADA accessib.le Spaciousbedroomsoccupythe second floor of the Mansion and have built-in closets and wllppointed Counseling baths. These beautiful suites are available to teive-n Students are encouraged to talk with the Director of students on a firs-tcome, firs-tserved basis. Students Education or other members of the educational p stiofrf should reserve theirspace by remitting a -rnefundable to enrollmentabout any concerns while at the Institute. deposit well in advance of expected class start date. As arkey is committed to our students, and to their success. part of the educational experience, all studertes Our staff will listen and workto help you resolve any expected to participate in thepreparation of mealsand challenges that may be interfering with yeurcation. the care of the house on a rotating schedule. Each student will purchasehis or her own personal care items. Laundry facilities and some amenities are provided for students residigninthe Mansion. Transportation is not provided but typicallyis shared by students for of-fpropertyactivities. TheMansion is located on a bus routeand is a five-minute walk to shopping, movies, theperformingartscenter, and many restaurants. Spefciic in-class clothing and attire is required. Upon acceptance, you will be advised of the expected dress code. Contact the Institute’s Admissions Department for details. Safety The Starkey Mansion is located in the center of Denver, Colorado, just oneblockfrom Colorado’sState Capitol building. Architecturally the Mansion is very secure, which is enhanced byour securityalarm system. Individual keys are provided to eachdseut. Security codes and procedures will be discussed with the students upon arrival at the Institute. Safe workingpractices are stressed from the first day of school and throughout the entire program. First aid kits, carbon monoxide detector, fire etiguishers, and hardwired smoke detector alarms 21 STUDENT SERVICES Our Student’s Success is Very Important to Us Student Records/ Transcripts/Certificates Student Progress Policy The Institute maintains student records of grades, The successof each student is very importantto progress and attendance. Students are permitted to Starkey. A Starkey student is considered to be making review their own education records during normal satisfactory progress if they maintain a minimum grade business hours. It is suggested that appointments be madepoint avera ge of 80% and is absent from no more than so adequatetime can be arranged. Students a re given a 10% of scheduled class hours. Attendance is recorded at final transcript upon graduating. Graduates can receive each class. There isa primary instructor for each of the additional copiesof Transcriptsor Certificatesfor a feeofcurriculum tracks. These instructorsareresponsiblefor $10.00 each. evaluating each student in their partircutack in the areas of Theory & Practical Technical Skills, Required Grades Employability Trait Critique, and thStarkeyService Management System © & Software. For students who are Instructorsfor each Certification Courseare required to grade every student in each of thuerriculum Tracks. not maintaining a 80% grade average in any of the Grades are recorded for each of the following elements: gradabletracks, the followingprocedure isfollowed: 1. Theory and Practical Skills are graded on thestudent’s The student, who has earned less than the minimum ability to perform in writing, in question and answer required 80% grade average in any of the gradable tracks, testing, and in Practical Technical Skills in all elements. notified in writing and placed on probation. This 2. The Employability Trait Critique is measured when student is monitored and supported each day for performance. At the end of f ive curriculum days, if the students display positive or negative behavioral patterns that will affect their abilities to succeed or not succeed inent has not raised the grade average to 80% or above, a professional service environment. Instructors evaluate the student may be dismissed. Instructors evaluate each each student based on their demso tration of interactive student based upon practical demonstration of: technical skills and Starkey’s professional standards of etiquette skills, application of theor
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