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ServiceasanExpertise CAREERS IN PRIVATE SERVICE & LIFESTYLE MANAGEMENT ADMISSIONS 2010 WWW.STARKEYINTL.COM TABLE OF CONTENTS INTRODUCING STARKEY INSTITUTE Statement of Ownership 2 Schedule of Course Offerings 3 About Mrs. Starkey 4 Code of Ethics: Service Management Profession 5 The Starkey Tradition: Serving Employers and Professionals6 Starkey International Institute: History and Philosophy 7 ® Starkey Internationalilestones 8 Setting the Standard: The Starkey Service Management System Service as an Expertise: Step into the Realm of Service 10 Private Service Curriclua 11 Certified Household Management, Certified Managers’ Program INSTITUTE POLICIES & PROCEDURES Admissions 15 Acceptance Criteria 16 Enrollment: Enrollment Procedures 19 Financial Planning & Assistance 20 Financial Planning and Assistance Payment of Tuition Self-Sponsored Tuition Employer-Sponsored Tuition Employer Tuition Reimbursement Government Programs Grants/ Loans STUDENT SERVICES Housing, Food, Transportation, Attire 21 Safety 21 Counseling 21 Student Records/Transcripts/Certificates 22 Required Grades 22 Student Progress Policy 22 Required Attendance 23 Make-up Work 23 Leave of Absence 23 Probation and Dismissal 23 Re-admission and Change in Curriculum 24 Student Conduct and Student Policies 24 Appeal and Student Complaint/Grievance Procedure 24 Graduation Requirements 25 Refund Policy 25 SUPPORT SERVICES For Veterans Only 27 Employment Assistance for Graduates & Veterans 28 Positions and Terms in Private Service 29 Career Opportunities for Starkey Graduates 28 ® “Restoring The Art” Conference for Private Service Professionals32 Starkey Administration, Faculty & Instructors 33 The Starkey Store 37 1 STARKEY INTERNATIONAL INSTITUTE ® Celebrating 29Years of “Service as an Expertise” “The Ability to Render Genuine Service is a Rare Gift.” – Mary Louise Starkey Statement of Ownership Starkey & Associates, Inc. a Colorado Corporation, was first created in January 1981 as a placement agency for household professionals. In November 1989, Starkey International Institute for Household Management , Inc., also a Colorado Corporation, was created to 1350 Logan Street, Denver, Colorado USA80203 train service professionals. Mary Louise Starkey is Ph: (303)832-5510 or (800)888-4904 Fax: (303)832-5015 President and Founder of both E-mail:firstname.lastname@example.org www.starkeyintl.com ® corporations. © Starkey International Institute for Household Managementnc. Approved and Regulated bythe Division of Private Occupational School Board, Colorado Department of Higher Education January 2010· Volume 22.010709 GSAContract#GS -02F-0166P 2009 Mansion Publishing, Inc. All Rights Reserved. All trademarks, content, concepts and course materials are the property of Mansion Publishing Inc. and its affiliates and are protected by copyright, patent, and other laws. Such materials may not be reproduced, copied, sold, revised or otherwise used for any commercial purpose without our permission. For license inquiries or other information contact. 2 2010 SCHEDULE OF COURSE OFFERINGS Certified Household Management Program Eight-Week January 11 – March 5 , 2010 th th April 5th– May28 , 2010th June 7 – October29 , 2010 Certified Manager’s Program Four-Week January 4 – January 29 , 2010 nd th March 22 – April 16 , 2010 August 2 nd – August 27 , 2010 October25 th– November 19 , 2010 th th October 25 – November 19 , 2010 (Washington, DC) ® “Restoring the Art ” ContinuingEducation Conference – Denver, CO March 18 – March 20 , 2010h Certified Service Management System One-Week January4 – 8 , 2010 th th January 11 – 15 , 2010 March22 nd – 26 , 2010 th th April 5 – 9 , 2010 June7 th– 11 , 2010 nd th August 2 –th , 20th September7 – 10 , 2010 October25 th– 29 , 2010 th th October 25 – 29 , 2010 (Washington, DC) 3 ABOUT MRS. STARKEY The “First Lady of Service” Shares a Vision for New World -RecognizedProfession The Ability to Render Genuine Service support the behind-the-scenes lifestyles of the wealthiest in the world. While she never breaks confidentiality, her F or over 28 years, Mrs. Mary Louise Starkey, the Fistories bring to life what Service as an Expertise can come Lady of Service, has dedicated herself to “Setting thto mean —and how rewarding it is to both the Principal Standard” in Private Service excellence through uniquand the Private Service Profsesional. intensive education programs and training . Originally operating a consulting firm for employers of Nannies Publications and Media Housekeepers in the 1980s, Mrs. Starkey saw a rising nAn avid writer, Mrs. Starkey has penned several service- for a new level of household professional: the Househrelated textbooks and guides, including The Original Guide Manager. © to Private Servic© Managementrs. Starkey’s Sett©ng Household Standards and Mrs. Starkey's Nanny Manager . However, the question became where to find the In 1998, Starkey introduced her custom and inter - dedicated professionals to fulfill this new need. Therelational software, the Starkey Service Management Softwar,e answer was the creation of a t-f-its-kind Starkey based on her patented Service Delivery System. International Institute for Household Management. Guided by her vision of transforming the paradigm of Mrs. Starkey's contributions to the Private Service "servitude" into "Service as an Expertise," Mrkhastaeprofession have been featured : he Wall Street Journal, written textbooks, customized curriculums and patenteThe New York Times, The Washington Times, The London Service Delivery System Model especially for the privTimes, USA Today, The Atlantic Monthly,The Costco service profession. Through her diligent efforts, theConnection, Forbes Magazine, Worth Magazine, Town & path of "Household Management" is now an official carCountry Magazine; additionally on the Today Show, The recognized by the Department of Labor. Morning Show, CNN, MSNBC, the BBC, National Public Radio and featured on the Discovery Channel, Fuji TV, The Mrs. Starkey's worldwide search for "service as an Travel Channel and ABC 20/20 News. form" has given her a unique perspective of the Luxury Market. From traveling across Europe and the United States to conduct Site Visits and Private Trainings for the Luxury Market, Mrs. Starkey has been priviltoed Mrs. Starkey Speaks of Service The Ingredients for Exceeding Expectations and Serving the Luxury Market Sourcing and Managing Private Service Staff: Household Managers, Butlers and Private Chefs TheRelationship of Service: Positioning Service to Succeed as an Expertise Designing and Building Estates and Private Residences for Service For Employers: Creating Quality of Life, Luxury Products, and Lifestyle Management 4 CODE OF ETHICS Service Management Profession Wisdom Private Service Managers visualize and work to create a healthy environment within the family’s values, favorites, and agenda, not their own. This is the Private Service Manager’s Code of Wisdom. Private Service Managers will keep all confidences, refrain from gossip regarding their Loyalty Employer and staff, and remain nonj-udgmental. This is the Private Service Manager’s Code of Loyalty. Trust Private Service Managers will perform at the same level of professionalism in all relationships and technical skills whether the Employer is present and watching or not. T his is the Private Service Manager’s Code of Trust. Private Service Managers will treat the Employer as the Employer chooses to be treated. This is Service the Private Service Manager’s Code of Service. Private Service Managers ldhere to and help the Employer be in accordance with all local Lawful and federal laws. This is the Private Service Manager’s Code of Lawful Behavior. Behavior Commitment Private Service Managers will maintain the Starkey Standards and definition of Service. It is the Private Service Manager’s Code of Commitment to: participate in a genuine relationship work to maintain a high level of technical skill and expertise obtain the “response- ability” to Master each Moment possess self-motivation in earning one’s own way follow one’s own bliss Private Service Managers will adhere to high standards of personal behavior, professional Conduct image, and deportment in all words and actions. This is the Private Service Manager’s Code of Conduct. Personal Private Service Managers will work to maintain a high leaf areness and objectivity in personal service. We cannot change others; we can only change and improve ourselves. This is Growth the Private Service Manager’s Code of Personal Growth. Leadership Private ServManagers will work to do the right thing, maintain a positive attitude and perspective as a professional in finding a “win/ win” resolution in all matters. This is the Private Service Manager’s Code of Leadership. Private ServiecManagers will work to maintain appropriate relationships and boundaries in all Professional aspects including religion, sexuality, family politics, and use of property. The Household Relationships Manager is “in the home, not of the home.” This is the Private Service Mdoofer’s C Professional Relationships. 5 THE STARKEY TRADITION © The Starkey Service Management Systemis a Specialized Management Tool for Private Service Serving Employers and Professionals S tarkey International is committed to delivering then-site Consultations & Traininfor Principals and their household staff to develop and customize a service highest level of Private Service education available. Each management plan, and to provide technical skills training Starkey service is designed to provide employers witas requested in housekeeping, formal entertaining and superior level of Private Service. To meet these statable service, culinary skills in the marriage of food and of excellence, the Starkey International Iferitut Household Management ® has established: wine, and wine cellars management. Continuing Education opportunities including our A Private Service Training Institute that offers annual international “Restoring the Artonference — sophisticated and advancedtraining in Household and EstateManagement that educates both employers and held in selected luxury communities around the country —for Household and Estate Management professionals, students about “Service as an Expertise.” Our curricButlers, Personal Assistants, Enlisted Aides, Private teaches Starkey’s Patented Service Management SystemChefs, Placement Agencies, Luxury Hotels, Service Software; Service Technology; Private Service Entertaining and Wine Cellar Management; Culinary Schools and Experts, and Vendors. Starkey also offers seminars in Starkey Service Management Model and Skills that customize Flavor Profiles; Technical SkiStarkeyHQ © Software. Human Resources; People Management Tools; and Service Etiquette and Protocol. Educational Publications & Products. Starkey has published several household management books that Recruitment and Placemefnotr the luxury market, support the Private Service Industry. Mrs. Starkey’s Setting assisting our Certified Graduates to succeed by Household Standardsfor the Employer), Therginal specifically matching Certified Household Managers © CertifiedEstate Managers Butlers, Personal Assistantsuide to Private Service Management , Mrs. Starkey’s Nanny Manager©, and theStarkeyHQ Service Management and other “vetan industry professionals,” with potenSoftware. employers in private homes, boutique luxury hotels and residential communities. THE STARKEY TRADITION 6 History and Philosophy Our Success is Based on Commitment The Private Service Management profession in America is in its T he Starkey International Institute for Household Management ®is deeply committed to adolescence but growing rapidly. Our response from the marketplace assures us that we aerin the throes of a service meeting the needs of industry Service Professionexplosion and the need for Private Service Management and and their Employers. service experts will continue to grow. It is essential that Private Service Management emerges into the American marketplace as Mission Statement “Create and serve a world-class Private Service industryy defined, skilled, and resprofession. The future of this specialized Service Management offers the coveted in which Estate Management, Household Managementrevitalization of graciousness, etiquette, and a “Service the Personal Assistant, Butlering, and Hotel PriExpertise” in the heart of fine homes and estates across the Service are viewed as art forms, where continuinUnited States. education and growth are valued and standards of ® The success of Starkey International is based on the professionalism are recognized, honored, and forcommitment to redefine the timeh-onored service profession in terms of the modern, upscale American service and qutf-io History and Philosophy life expectations. Starkey began as Starkey & Associates, Inc. in January 1981, offering housekeeping and placement services. In November 1989, Starkey International Institute for Household Management ® was created in response to marketplace requests for trained and skilled professionals. Since its first class offering in Janua ry of 1990, the Institute has benefited from the presence of old-world European and American Butlers, experienced service professionals, and Household and Estate Managers from the United States and abroad. Our curriculum teaches a personal service expertise and an organizational structure which supports the management of complexhomes and lifestyles. The curriculum is creative, interactive, and transformational in style and is a method of conceptual and hands -on education that teaches the Household Manager to identify and to attend to the specific needs or Service Standards of the Principal and household. “Our Curriculum is Creative, Interactive, and Transformational in Style, and is a Method of Conceptual and Hands-on Education.” STARKEY INTERNATIONAL MILESTONES ® 7 Created the concept of the Professional Household Manager and 1981 coined the term “Household Manager” 1985 Became a nationally recognized private service placement company Hosted first International NannyConference and became a charter 1987 member of the International Nanny Association 1988 Developed first approved educational curriculum for personal service and Household Management Published first Household Management Text, ThOe riginal Guide to 1989 © Household Management Opened first School for Household Service Management in the 1990 United States 1991 Featured on the front page of the Life Styles Section, USAToday 1995 Developed the first professional and systemized language for the service profession 1997 Patented the world’s first Service Management System that identifies and manages ServiceExpectations 1998 Published Mrs. Starkey’s Nanny Manager 1998 DevelopedThe Household Manager’s Software for the Personal Service Profession 1999 Offered first publication for private chefs, The Alchemy of Cooking ® 1999 Starkey International featured on front page of The New York Times 2000 Published Mrs. Starkey’s Setting Household Standards for Employers Hosted “Restoring the Art” Continuing Education Conference, 2000 now an International Association for Private Service Professionals Starkey Household Management curriculum became an approved 2001 U.S. Military educational program 2002 Incorporated Wine Cellar Management into Household Management Curriculum Began training Butler and Service Etiquette Skills for the 2003 Hospitality Market, Private Clubs, and Luxury Service Hotels Household Manager title accepted by the Department of Labor. 2005 Supported the development of a National Certification in Household Management 2006 Created the industry’s first Personal Assistant Certification Program Created Restoring the Art, an Association for Private Service 2006 Professionals Prominently featured as Chapter Onein the Wall Street Journal’s 2007 publication Richistan by Robert Frank, about the development and growth of the Luxury Market 2008 Graduated Class 100! 2008 Featured in London Times and FrenchTV Development and release of HQStarkey Service Management 2009 © Software – Managing the Business of Private Service 2009 Featured in The Costco Connection 2009 Featured in Forbes Magazineand The Today Show STARKEY INTERNATIONAL MILESTONES ® 8 Service as an Expertise in Luxury Homes & Estates; Boutique Hotels, and Communities © The Starkey Service Management System is the Management Model for Private Service I t has been Starkey International’s28-yearmission to The Starkey System: develop a world-recognized service profession in which Provides a working foundation for service is viewed as an art form with its o®n career path identifying and meeting unique service and is seen as an expertise! Starkey International expectations. demonstrated its vision by positioning Starkey services and products to uniq uely serve the growing luxury Introduces Service Management ® marketplace. Starkey Internationals made meeting Terminology and working process. the expectations of the Luxury Employer its first objective. Our educational training and services place Provides essential Service Management specialized professionals into the service industry. These Tools for Managing Service Expectations. professionals have been trained to identify and organize Service Expectations and to understand the business of Organizes and upholds unique Service Service Management. Standards and Expectations on a Daily In response to employers’ requests for a superior Basis. Offers a daily calendar and staff household management service, Starkey International schedules. developedthe unique StarkeyService Management System© for identifying and managing Private Service Tracks inventory, expenses, and collectibles. Expectations in 1994. Until then, the accepted training for household service provided only basic technical skills. Customizes an overall Service Management Plan. In 1997, Starkey registered a patent for the Starkey Service © Management System . This system is an interactive communication model that is specifically designed to customize service delivery. No longer will service expectations be left to guessing and on crisis -mode. The Starkey System adapts to any Family or Service Environment and to all Service Expectations. TheStarkey Service Management System was patented in 1997. (Patent No. US 6,745,200 B2) In 2009 The Starkey © ® Service Management Systemas released as StarkeyHQ Software and is taught in all Starkey curriculum. No other management system of its kind is registered for the service profession. The Certified Household Management Programsand the Service Management System seminars teach this unique Starkey Service Management System . 9 SERVICE AS AN EXPERTISE To Enter Starkey International is to Step into the ® Realm of Service as a State of Mind S ince its inception, Starkey Internahas been “hands-on” approach to private service education. All of our programs provide an understanding of Service committed to excellence, induseasoned instructors Management, Technical Skills, and the Personal Service and a proven in-depth curriculum. The Institute has necessary for the h-end positions in fine homes invested in researching, writing, and developing throughout the country and abroad. Perhaps more curriculums and comprehensive texts and training significantly, through personal development and support manuals. The initial authors were a group ofprofessional etiquette training, the Institute provides a veteran Employers, Estate Managers, Butlers, Personafoundation for the student to develop the self -esteem and Assistants, HR professionals, and Entertaining and Wthe confidence necessary for success. Experts from around the world. Each contributor has an understanding of the specific needs and special nuances The Institute is housed i n a 1901, 13,000 square foot of the American marketlace. In recent years, Mrs. historic mansion which serves as a demonstration Starkey has become recognized as the national household. Each curricular offering is conducted as spokesperson for “Service as an Expertise.” though the students were actual Household or Estate Managers presiding over a residence and performing the In addition, there is no other program in the worldaily management ad technical tasks that those in utilizes our uniqu©, patented Starkey Service Private Service will need to know. ManagementSystem for Private Service andthe Starkey Internationalas earned national leadership in “Setting Standards in Private Service Management.” While specific placement cannot be guaranteed, Starkey places its Certified Graduates in homes, estates, private service hotels, high-end residential communities, and other hospitality venues all over the world. There is invariably a waiting list for Starkey Graduates. Certified Household Managerscan expect salaries from $50,000 to $130,000 depending on management ® experienceplus housing and benefits. Estate Managers begin at $80,000 plus. “Our Institute is committed to excellence, industry-seasoned instructors, and a proven in- depth curriculum with comprehensive support and training.” 10 STARKEY’S HALLMARK CURRICULA Private Service Curriculum Certified Household Management, Certified Manager’s Program Programs are evaluated regularly to address the needs of S tarkey’s hallmark curriculums are The Certified ® an evolving service profession. Our “Restoring the Art Household Management Program and the Certified Conference presents an annual industry -wide Manager’s Program. international Private Service Management event. These essential Private Service Management offeAdditionally, expert seminars are provided throughout provide actual training in oef-the-art Starkey the year. Service Management System This unique Service Model is especially designed for the Private Service Professional. In addition, these unique pr ograms provide practical learning in Daily Gracesnagement techniques and technology, Housekeeping and Maintenance, identifying Flavor Profiles and Menu Planning, Principal and Household Staff Interaction, Formal Entertaining, Etiquette, Protocol, Saftey, Security, CPR, First Aid, and Service Leadership. Each of the Institute’s instructors possesses the experience and knowledge necessary to train students effectively. The Certified Household Management Program and Certified Manager’s Program Program Curriculum S tarkey’s essentialw-eek Certified Household Management Program and the Four -week Certified Manager’s Program provide Household Service Management Certification. The distinction between the programs is that the Certified Manager’s Program is a high-bred and accelerated educational experience and expects students to be wel-lversed in service and technical sklils prior to attending.This four-week program is focused on Service Management and does not teach Culinaryskills. These students must be service professionals ready for an intensified program that demands after-hour study. PRIVATE SERVICE CURRICULUM 11 The Certified Household Management Program is comprised of 360 curriculum hours, whereas the Certified Manager’s Program requires 255 curriculum hours. The Certified Household Management Program and Certified Manager’s Program Curriculum are divided into the following educational tracks: 1. Starkey Service Management System © Our unique Service Management System instructs how to identify service expectations and to customize a service delivery plans. This patented service management tool is a highly sophisticated process for organizing and managing household staff and service expecttaions. Unique for the service profession, it provides a management foundation for private service. It includesterminology, how to create Zones, organize Cleaning and Maintenance Task Sheets, synthesizes service delivery hours, position descriptions and provides software for customizing a service delivery system. Vision and Service Goals Family Tree Household Favorites and Preferences 2. Personal Dynamic Skills & Service Leadership Students learn to identify why they have “Chosen Establishing the Environment Service.” Starkey’s Personal Statement Exercise provides Standards Matrix a transformational experience in self -discovery, individual Service Styles, and Personal Career Goals through the The Household Manager’s Book understanding of self!It also includes Service Etiquette, Technical Skills Qualifier and Matrix Personal Graces, Service Attitudes, and Protol. Service Standards Matrix Choosing Service & Service Leadership Physical Structure and Service Flow Service Philosophy and Attitudes Cleaning and Maintenance Task Sheets Service Styles and Cultures ® “Day in the Life” Position Descriptions Personal Statement Exercise Administration Family Tree Dynamics Housekeeping – Care of Fine Linens Service Code of Ethics Culinary Image and Personal Presentation Clothing Service Etiquette & Personal Graces Entertainment International Protocol Property and Grounds Language and Speech Maintenance– SmartHomeTechnology The “Relationship of Service” Transportation and Travel Privacy and Professional Boundaries Safety and Protection Interviewing Techniques Personal Care: Elder, Guest, Child, and Pet Life Balance StarkeyHQ Software Application 12 PRIVATE SERVICE CURRICULUM 3. Wine, Entertaining and The Ballet of Service The Ballet of Service is an inspirational and educational experience where student become fully acquainted with Private Service Event Planning; including the Formal Dinner, Table Etiquette, Protocol, Formal and Informal Entertaining, Table Service, TablSttings, Care of Fine Linens, and much more. Students also practice the Marriage of Food and Wine, Sommelier Service, Organoleptic Tasting, Wine Cellar Management, Classic Cocktails, and Cigars. International Protocol Entertaining Etiquette 4. Human Resources and Management Skills Liquor and Bar Set-up Students are empowered with the skills needed to be The History of Wine leaders of people and managers of projects in Private Setting-up for Entertaining Service. Accepted Human Resource Employment Practices, “Day in the LifeTime Management, and the The Formal Table Supervisionof Vendors in the Business of Private Service Seating Charts Management. Students experience the different roles within the home environment and learn that it can be as Table Settings challenging to “Receive Service, as it is to Give. Table Service Styles Individual Myers Briggs, FiroB and Conflict Table Linens Resolution Styles are identified. Silver Polishing and Care Listening and Service Anticipation Correspondence and Etiquette Conflict Resolution Flower Arrangements Body Language Event Planning, Caterers, and Rentals Background Investigations Components of Wine Diversity Training Wine Cellar Management Leadership Service Skills The Pairing of Food and Wine Creating Team Synergy Organoleptic (involving the use of sense organs) Managing and Resourcing Support Vendors Old-world and New-world Winemaking Negotiations and Resource Relations Cigar Etiquette and Service Household Finances, Budgets, and Records Sommelier Service Learning and Communication Styles StarkeyHQ Software for Entertaining and Event Week one in Private Service Planning 13 PRIVATE SERVICE CURRICULUM 5. Private Service Technical Skills Superior techniques for the care and maintenance within Private Service are mastered. This section stresses Housekeeping and Product Knowledge, Recognition and Care of Fine Clothing, Care of Antiques and Masters Artwork in the home, Floral Design, Travel Arrangements, Automotive Care, Intelligent Systems, Home Security, Fire Safety, and Certification in First Aid. Home Security Intelligent Home Technology Concierge & Travel Services Recognition of Luxury Products Advanced Care: CPR and First Aid Care of Grounds and Property 6. Culinary Arts for a PrivatH e ousehold Basic Household Maintenance (Only offered in the eight-week Certified Household Management Program) Housekeeping Techniques Detail Housekeeping & Cleaning Products This thoughtful cooking program focuses on our unique Care of Fine Linens, Turndown Service (for the private home)“Flavor Profiles.” Taught only at Closet Organization Starkey International, this curriculum helps develop the ability to Recognize Individual Preferences and to cook by Sewing Skills, Emergency Repair Recognition of Designer Clothing using the finest resources and ingredients available rather Understanding of Dry Cleaning than by simply replicating recipes. Employers love that Valet and Packing for Travel our Graduates have an understanding of the Marriage of Food and Wine and are able to provide thoughtful Menu Ironing and Steaming Skills Laundry Skills Development for the Private Home. Students learn Leather and Shoe Polishing Global Product Identification, Use of Fresh, New, Care of Fine Art and Collectibles Seasonal, and Organic Vegetables, Meats, Fish and Herbs, while maintaining Nutrition, Kitchen Safety, and Oriental Rugs and Care Horticulture and Landscaping Sanitation Standards. Luxury Car Care & Chauffeuring Conservation of Fine Art Culinary Standards Food and Kitchen Safety Fire Protection Kitchen Organization, Equipment Mise en Place Nutrition, Healthy Cooking Food Purchasing, Fresh and Bulk Storage, Refrigeration Menu Planning Identifying Flavor Profiles Product Identification Health Food and Use of F resh Ingredients Hors d’oeuvres The Marriage of Food and Wine Sauces and Salad Dressings Moist and Dry Heat Cooking Techniques Soups, Sauces, Vinaigrettes, and Stocks Tips and Resources Family Favorites, Menus and Comfort Food 14 ADMISSIONS Clarification of Class Schedules and Instructors session to another. If a guest instructor is unavailable, T he outlined curriculums are a summary of the course every effort will be made to reschedule that class for titles within the Household Service Management another time. A planned class with a guest instructor may programs. The grouping is by category to identify thnot be able to be rescheduled during a course. In this amount of information that is provided throughout eaevent, alternative mateiral will be substituted. Credits course. The scheduling of specific courses is dependfrom another institution will be evaluated onbey-a-s upon sequencing of each module and course, and case basis. We do not guarantee transferability of our considers availability of the instructors and outside credits to another institution without writt®n agreement locations. Travel to other companies must be coordinbetween that institution and Starkey International with the individual company and will vary from one cl ass Institute Policies and Procedures Private Service Management Certification Programs ® S tarkey International has been training in the Household and Private Service Management profession since 1989. We know how to identify appropriate individuals for the Household and Estate Service Management Professions. To assure that you are provided the appropriate amount of time to plan for your education, please submit your Admissions Application and Deposit at least three months prior to the start date of your requsted course ®ffering. Prior to all course start dates, Starkey Internationalconducts an Acceptance Committee meeting. This group is comprised of our Directors of Education, Placement, Admissions and other members of the Starkey te. We consider each applicant, their background, references, results of interviews, and written Personal Statement. Students who are accepted into the Cefid Household Management program or the Certified Manager’s Program are considered to have the necessary personalities, prior work experiences, education and desire to succeed. Being accepted into a program does not automatically guarantee course completion or placement. The program expects the student to possess an ample degree of self-motivation, desire, and personal commitment to succeed. 15 ACCEPTANCE CRITERIA Acceptance Criteria Certified Household Management Program through references from previous employers. Previous A cceptance into the Household Management Program training, education, and/ or experience are considered in (360 curriculum hours)is based®on specific criteria the admissions process in qualifying for the Household established by Starkey Internationalrequires Management (eight-eek)or Manager’s Course (four adherence to certain terms. Application to Starkey week)Programs. However, due to the uniqueness of the International Institute is open to all persons who qHousehold Management Profession and Certification and desire career training in the Household and Privprocess, credit cannot be granted in lieu of full course Service Profession. The Institute reserves the rightcompletion. Employer -sponsored and military students request any addital information necessary to evaluatare subject to the same admissions procedures and an applicant for admission. Acceptance is granted bypolicies as other student applicants. Starkey’s Acceptance Committee and is based on the following conditions: “We recruit and train bright, An official High School or College Transcript displaying Graduation Date and Cumulative educated, and professional Grade Average Service Hearts to carry forth the Demonstration of a Stable Employment History Aminimum of three Letters of Reference verifying your Aptitude for a Service Career ethics, commitment, and Minimum of 26 Years of Age or demonstration Technical Skills of Service.” of Specialized Skills Acompleted Application Form and Registration Fee 150 word Personal Statement on your Service Aptitude Demonstrated proficiency in the English language Acceptable Criminal, Driving Record, and Credit History Working knowledge of Word, Outlook Calendar, Excel Software and the Internet Be willing and able to Perform Physical Tasks required in Private Service Students will be given the opportunity to attend the eight - week Certified Household Management Program by proving their aptitude, talent for and commitment to service, and demonstration of good characte r and ethical background. This can be accomplished by presenting a work history in any service position and quality references. Any professionalexperience must be verifiable 16 ACCEPTANCE CRITERIA Certified Manager’s Program A cceptance into the Manager’s Program (255 Experience will be reviewed by the Acceptance Committee to verify if the student is gle to enroll in curriculum hours)is based on specific criteria establishthe four-week program. by Starkey International and requires adherence to Students will be given the opportunity to attend the certain terms. Application to Starkey International four-week Certified Manager’s Program by demonstrating Institute is open to all persons who qualify and desire their expertise in a particular field that is applicable to the career training in the Household and Private Service household setting. This can be accomplish ed by Profession. The Institute reserves the right to request presenting a certificate from an approved training additional information necessary to evaluate an applicanprogram or by having the equivalent of certification in for admission. Acceptance is granted by Starkey’s terms of professional experience. Any professional Acceptance Committee and based on the following experience must be verifiable through references from conditions: previous employers. Previous training, education, and/ or experience are considered in the admissions process in Have a minimum of 2 years of Documented qualifying for the Household Management (eight -week)or Manager’s Course (four -week) Programs. However, due to Managerial Experience The Student should have a minimum of 3 years the uniqueness of the Private Service Management of Professional Employment in such fields as profession and Certifi cation process, credit cannot be granted in lieu of full course completion. Employer - Hotel/ Restaurant Management, Hospitality, sponsored and military students are subject to the same Security, Housekeeping, Cooking, in- home admissions procedures and policies as other student Catering, Event Planning, Concierge, and other applicants. Private Service related careers An official High School or College Transcript, graduation date and 60 hours of Post Secondary Education Be Computer proficient in Outlook, Word, Excel and the Internet A Stable Employment History Aminimum of Three Letters of Reference verifying your Aptitude for a Service Care er Minimum of 26 years of age or demonstration of Specialized Service Skills Acompleted application form and Registration Fee 150 word Personal Statement articulating your Service Aptitude Acceptable Criminal Record, Driving Record and Credit History Demonstrated proficiency in the English Language Be willing and able to Perform Physical Tasks required in Private Service In-Person Interview Required for Acceptance 17 ACCEPTANCE CRITERIA Starkey Five Day Systems and StarkeyHQ Software Program ® A cceptance into this program (40 curriculum hours)is offered several times per year and at the beginning of each curricular offering. It is designed for employers, family office personnel, and Starkey Household or Estate Managers with a minimum of five years in private service. This course is not designed for those wishing to enter the field of private service for the first time. Placement eligibility depends on individual background. The Studentshould have a minimum of five years of Professional Employment in such fields as Hotel/ Restaurant Management, Hospitality, Security, Housekeeping, Cooking, in-ome Catering, Event Planning, Concierge, and other Private Service related careers Be Computer proficient in Outlook, Word, Excel and the Internet Demonstrated proficiency in the English Language 18 ENROLLMENT Starkey Enrollment Procedures We Encourage You to Visit the Starkey International Institute P otential student applicants are encouraged to visit the acceptance into the program, a Student Expectations and Guidelines Handbook will be sent Starkey International Institute at the Starkey Mansionwhich provides the Starkey Vision and Code of Ethics, and meet with the Admissions Director, Education Personal Imageof the Private Service Manager, general Director, and Placement Team, as well as visit a classprocedures, confidentiality agreements, and leisure time session. During on-site interviews, the applicant is activity locations, student counseling, grading, airport provided a mansion tour and is invited to talk with services, banking and other information pertinent to current students and graduates. attending the Institute. Potential students are encouraged to apply to the The Institute doesnot discriminate on the basis of Starkey International Institute well in advance of clarace, color, creed, gender, religion, sexual orientation, start date to secure a place. Private Service is a wor-ld national or ethnic origin. For further information, please recognized career pathand classes fill up quickly due call our Admissions Office at 1 -877-STARKEY (782- limited size. Waiting lists are maintained for future 7539). classes. Note: On-site housing at the Starkey Mansion is available on a firstc-ome,tserved basis. Anon- refundable fee for Mansion housing is required. (See Tuition, Housing & Fees Schedule). All applicants must complete the following: 1. An on-site or telephone interview with the Institute’s Admissions department. 2. An on-site or telephone interview with the Placement Department when applicable. 3. Applicants must complete an Admissions Package. 4. On-site or telephone interview with finance department. 19 FINANCIAL PLANNING & ASSISTANCE The Keyto Planning Your Education Financial Planning and Assistance Employer-Sponsored Tuition When planning for education, a student’s key concerns Students currently employed in Private Service may have are the timing, placement opportunities, and overall their tuition paid in full by their employer. In this case, cost of the program. We strive to keep the program as Starkey International® coordinates with the employer to affordable as possible, whiproviding the best Private pay special attention to a given expertise or technical skill Service education available anywhere. All financial within the curriculum. questions can be discussed in detail with our Admissions Director. Employer Tuition Reimbursement Some students may be eligible for employer tuition Payment of Tuition reimbursement benefits. Students should contact their We will make every effort to support you in obtaining work supervisor or human resources department to the necessary funds to receive rining for your career determine whether tuition reimbursement is available. choice in Private Service Management. Each student Tuition reimbursement does not eliminate students’ should plan to put away at least three months’ living responsibility to pay tuition before the start of each term. allowance to accommodate eighw t-eek programs and at least two month’s allowance to accommodate fou -reek Government Programs: Grants/Scholarships programs. Full curricul um tuition and Starkey Students may be eligible for financial assistance through residential on-site housing costs are due and payable 21 Unemployment Benefits or Vocational Rehabilitatn i. business days prior to the start date. When students Students alsomay be eligible for funding under the GI Bill reserve a place to live-site at the Starkey Mansion, the through the Veterans’ Affairs Program. The Colorado fee for this housing is not refundablRe.efund Policy State Approving Agency approves Starkey for Veterans for tuition is st-regulated and listed later in this Education and Training. Starkey has also been approved catalog. There are three basic ways a student may pay foras a GSA vendor for all militarand federal employees. their educational expenses: Self-Sponsored Tuition Students may pay their own tuition or in cooperation with lending or cred it institutions. Financial Aid is available for students for Starkey training through a private lender. Please contact the Admissions Department for private lender information. Starkey ® International is a SLM Corporation approved Institution. Enrollment Protocol 1. 90 days prior to class, submit application with deposit 2. 45 days prior to class, submit housing deposit 3. 21 days prior to class, balance tuition and all fees paid in full 20 STUDENT SERVICES ® Starkey Institute is Committed to Our Students We Support Your Growth and Well-being Housing, Food, Transportation, and Attire are located throughout the Mansion. Exits and evacuation Housing considerations are made separately from procedures are discussed on the first day of class and are enrollment decisions. The Denve-rbased Starkey posted in the Mansion. The Mansion is a non- smoking Mansion is a 1901 Historic Georgian residence. environment and is not ADA accessibl.e Spacious bedrooms occupy the second floor of the Mansion and have built-in closets and well-appointed Counseling baths. These beautiful suites are available to t-neliv Students are encouraged to talk with the Director of students on a first-come, ftserved basis. Students Education or other members of the educational stapffrior should reserve theirspace by remitting a n-refundable to enrollment about any concerns while at the Institute. deposit well in advance of expected class start date. As arkey is committed to our students, and to their success. part of the educational experience, all students are Our staff will listen and work to help you resolve any expected to participate in the preparation of meals andchallenges that may be interfering with your educat. n the care of the house on a rotating schedule. Each student will purchase his or her own personal care items. Laundry facilities and some amenities are provided for students residing in the Mansion. Transportation is not provided but typically is shared by students for off-property activities. The Mansion is located on a bus route and is a five -minute walk to shopping, movies, the performing arts center, and many restaurants. Specfiic in-class clothing and attire is required. Upon acceptance, you will be advised of the expected dress code. Contact the Institute’s Admissions Department for details. Safety The Starkey Mansion is located in the center of Denver, Colorado, just one block from Colorado’s State Capitol building. Architecturally the Mansion is very secure, which is enhanced by our security alarm system. Individual keys are provided to each uent. Security codes and procedures will be discussed with the students upon arrival at the Institute. Safe working practices are stressed from the first day of school and throughout the entire program. First aid kits, carbon monoxide detector, fire ei guishers, and hardwired smoke detector alarms 21 STUDENT SERVICES Our Student’s Success is Very Important to Us Student Records/ Transcripts/Certificates Student Progress Policy The Institute maintains student records of grades, The success of each student is very important to progress and attendance. Students are permitted to Starkey. A Starkey student is considered to be making review their own education records during normal satisfactory progress if they maintain a minimum grade business hours. It is suggested that appointments be made point average of 80% and is absent from no more than so adequate time can be arranged. Students are given a 10% of scheduled class hours. Attendance is recorded at final transcript upon graduating. Graduates can receive each class. There is a primary instructor for each of the additional copies of Transcripts or Certificates for a feecurriculum tracks. These instructors are responsible for $10.00 each. evaluating each student in their particular track in the areas of Theory & Practical Technical Skills, Required Grades Employability Trait Critique, and thetarkeyService © Instructors for each Certification Course are required Management System & Software. For students who are to grade every student in each of the Curriculum Tracks. not maintaining a 80% grade average in any of the Grades are recorded for each of the following elements: gradable tracks, the following proceeris followed: The student, who has earned less than the minimum 1. Theory and Practical Skills are graded on the student’s ability to perform in writing, in question and answer required 80% grade average in any of the gradable tracks, testing, and in Practical Technical Skills in all elements.s notified in writing and placed on probation. This 2. The Employability Trait Critique is measured when student is monitored and supported each day for students display positive or negative behavioral patterns performance. At the end of f ive curriculum days, if the that will affect their abilities to succeed or not succeed indent has not raised the grade average to 80% or above, a professional service environment. Instructors evaluate the student may be dismissed. Instructors evaluate each
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