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Date Created: 12/21/15
IDENTIFY YOUR SERVICE STYLE “Service as an Expertise!” www.starkeyintl.com SERVICE STYLE IDENTIFIER Service Style Identifier for the Private Service Manager Instructions: others perceive you, and your There are no right or wrong answers to S ervice Styles are visible in all this Identifier. To find your Style of those in Private Service regardless natural talents.Try to identify your most comfortable overall Service simply answer yes or no to each of title, salary or daily duties. Style of Service. Once you have question, choosing one or two as Your Service Style is a completed this section, ask your appropriate; that are most right to what is culmination of the Vision of who real and natural to you. you think you are, how you colleagues, your fellow classmates, your friends, and those who know Example: present yourself, your Family you best for their opinion of your My overall Service Style mostly includes Tree, your Service Experiences Service Style. You might be and your Technical Skills. It can the following components: surprised! reflect your ethnic and cultural Household Manager Style of Position background, where you grew up, Mid-Western or California Cultural Style your self-esteem, and your “Try to identify your most Food and Entertaining-Centered personal care habits. Your Service Environment comfortable overall Style of Legacy Personality Style Style mirrors how you think, how Service.” you see yourself, how Circle one or two Styles of Positions you feel you are most Service Style No Yes appropriate for with your background, education and experience: Are you an "Estate Manager" with a business style of delivery, typically a 1. No Yes seasoned manager of both people and resources, able to oversee very large estates or multiple properties? No Yes or a "Household Manager" with any style of delivery that combines people management and overall hands -on responsibilities? or a "Personal Assistant" with a business emphasis on Administrative 2. No Yes responsibilities that are typically focused on the Principal's personal needs and concerns? or a "Butler" with a more formal, theatrical and classic delivery style of No Yes servicewith emphasis on Administrative duties and haosn Etiquette, Entertaining and Valet responsibilities? or a "Private Chef" with any delivery style with overall emphasis on the culinary needs of the household. Responsibilities include kitchen No Yes management, the identification of Flavor Profiles and diets, menu development for regular meals and special eventndinner service? or a "Family Attendant" who is a peoeentered professional with a No Yes family-friendly style of service centered upon school -age children and/ or aging adults? or a "Nanny Manager" with varied service styles centered upon the No Yes management and personal needs of children under the age of six? No Yes or an "Elder Care Manager" with varied service styles centered upon the daily management and personal needs of aging adults? or a "Caretaker" who is domestic in style, not considered management. Rarely provides personal service, usually works with an absentee No Yes Principal, focuses on performing the Housekeeping, Household Maintenance and Property and Grounds responsibilities? ©2009 Starkey International SERVICE STYLE IDENTIFIER Service Style No Yes Circle one or two Cultural Styles of service that best describes you: Do you have a "Mid-Western" style of service? One that is informal, 1. No Yes with high work ethics, and anonsense approach in getting the job done. or a "New York" style of service? One that pt-ced, direct, intense No Yes and culturally centered, with structured positions and a more formal, business-patterned etiquette. or a "California" style of service? One that is casual and familiar, with 2. No Yes no clear definition of roles inside the home, but extremely private to outsiders, and with an emphasis on your ability to be hands -on or outsource within all the Standards. or a "Southern" style of service? One that is Family and Socially centered, either patriarchal or matriarchal, with emphasis on etiquette, No Yes protocol, and graciousness, the ability to be hands -on and centered on Culinary and Entertaining Standards or a "European" style of service? One that is culturally centered and No Yes historically defined and structured, and with osn ability in all Standards. or a "British" style of service? Aristocratically centered in deep English No Yes historical traditions. Highly structured withon ability in Administration, Entertaining and Wine. or a "Latin" style of service? One that is authoritative oarsedn-b No Yes in style, yet unstructured witdo attitudes centered in Housekeeping, Cooking, Valet, and Property and Grounds or an "Asian" style of service? One that is highly reserved, formal and No Yes steeped in the cultural tradition of putting the group first, with the ability to provide personal service and perform duties in all Standards or a "Middle-Eastern" style of service? Servant in mentality, highly formal with very high expectations and structure. Knowledge in No Yes Administrative, Staff and Vendor Management and resourceful in all Standards. Or a "Public Servant" style of service? One that is highly structured, No Yes political and protocol centered. Good service boundaries, with hands - on Housekeeping and Entertaining. No Yes or have a _________________ style of service? Please Define Circle one to three Service Environments you are most comfortable working within: 1. No Yes I belong in a Family centered and Active Environment. No Yes I belong in a Single Principal centered Environment 2. No Yes I belong in a Business or Corporate centered Environment No Yes I belong in a Faith-based Environment 3. No Yes I belong in a Diplomatic-Public centered Environment No Yes I belong in a Security-Privacy Centered Environment No Yes I belong in a Guest centered Environment. No Yes I belong in a Pet centered Environment. No Yes I belong in a Hospitality -Personal Service centered Environment. No Yes I belong in a Property centered Environment. No Yes I belong in a Construction centered Environment. No Yes I belong in a Public Servant centered Environment. No Yes I belong in a Healthy Lifestyle centered Environment No Yes I belong in a Heal-Care centered Environment No Yes I belong in a Retiring, Peaceful and Quiet Environment ® ©2009 Starkey International SERVICE STYLE IDENTIFIER Service Style No Yes Circle only one Service Personality Style that is most right in describing you: Do you have an "Old Guard" style of service? One that is classic and 1. No Yes formal in relationships, with clearly defined and highly structured positions and duties within the environment? Do you have a "Legacy" style of service where relationships are more personal, boundaries less defined and where you might expect to be No Yes part of the family for more than one generation and duties are flexible depending upon overall service needs? Do you have a "New Wealth" style of service where relationships are 2. No Yes more business-centered, where boundaries are professional but duties are flexible depending upon overall service needs? Do you have an "International Wealth" style of service with particular historical, ethnic and cultural methods that have taken root or were No Yes learned within a servant environment and where the positions and duties have been traditionally adhered to? My Overall Service Style mostly includes the following components: Style’s of Position Cultural Styles Service Environment Style Personality Style Starkey International Institute 1-800-888-4904 • www.starkeyintl.com 1350 Logan Street Denver, CO 80203 ©2009 Starkey International
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