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Date Created: 12/21/15
CUSTOMIZED SERVICE TRAINING Customized Service Training for Private Staff Starkey International focuses onWe teach our patented Service as an Expertise with Service Management Education, Publications and Model Software for Service Management! We customize our “Starkey Identifies your Private Service Service Vision and provides Curriculums for You On-site Customized Unique Service Training for your Service Management Software Staff” ® Let Starkey I nternational… Help Establish your Service Vision and Service Training Goals Identify and Develop aManagement Plan or Blueprint of your Vision of Service and Staffing Needs Educate your staff with Fine Housekeeping Techniques and Clothing and Linen Care Identify and Train your Service Standards and Favorites Customize Service Training for your Service Sta ff Copyright © 2009 Starkey International CUSTOMIZED SERVICE TRAINING Customized Curriculums: Identifying Service Visions Marriage of Food and Wine Customized Service Purchase of Old World, New Management Plans World and Rare Wines Service Etiquette and Aperitifs, Digestifs, and Protocol Cigars Afternoon Tea Service Care of fine Linens Tea and Coffee Specialties Laundry and Closet Entertainment and Event Organization Planning Housekeeping Techniques Formal Dinner Care of Fine Art, Antiques Table Settings and Service and Carpets Styles Flower Arranging Silver Polishing and Care Car Care, Securityand WineCellar Management Security Etiquette Specialized Private Training Educators Mrs. Mary Louise Starkey, BS ® President and Founder of StarkeyInternational “Service as a Relationship,” Mrs. Starkey, known as the First Lady of Service, has twenty five years as the CEO of Starkey Internatilnd in professionalizing the Private Service industry. She is a dynamic and passionate educator, public speaker and a natural storyteller. She shares her vision for service and coaches about positioning service as an expertise. Mrs. Starkey provides on-site support to Private Estates and Clubs, Luxury Market Hotels and Businesses, to identify their Service Visions, customize their Style of Service, and develop Service Management Plans. Ms. Debra Bullock , CHHE, CHM Director of Education Ms. Bullock has 33 years experience in the Service Industry. Ms. Bullock’s philosophy about quality is second to none. Her customer service philosophy is driven by passion and the ability to create a luxurious expe rience. Ms. Bullock’s leadership within the service industry is an extension of her personal values, which are honesty, integrity, quality and excellence. Ms. Bullock is excited about the opportunity to leverage her experience to bring a “best in Cuosehold management experience to private homes. Ms. Bullock’s experience and knowledge will contribute to the success of Starkey students as they evolve and turn service into a profession. ® Copyright © 2009 Starkey International CUSTOMIZED SERVICE TRAINING Mr. William Althoff, CHM HM and Private Service Training Instructor Mr. Althoff has an easy, gentle style of teaching with genuine laughter and a natural ability to reach all students. His expertise is Culinary and Service Management Software! As an educator and a mentor, it is Mr. Althoff's mission to pass his 20 years of service and knowledge at the White House and the Vice President’s Residence to the next generation of service profsisonals.” Empower to find their bliss.” His specialties include Service Leadership & Boundaries and Private Entertaining. Mr. J. Dennis Paulin, CHM Private Training Instructor With his unique and comprehensive background in all areas of private service and hospitality, Mr. Paulin is a great communicator, natural leader, and veteran instructor in Private Service Education. J. Dennis Paulin has developed an unparallel expertise in service. He holds a BAin Travel Industry Management. He has traveled with a luxury cruise line, and opened the Ritz -Carlton in Hawaii. In 1995 he earned his Starkey Household Management Certiifcation in 1994 and then for 10 years served Hollywood legend Bob Hope. Recently, Mr. Paulin opened Gold Standard Hospitality, an evaluation and training service for luxury hotels while working with Starkey International in Private Service Management Educa tion. Ms. Lucia Miltenberger Private Training Instructor Lucia Miltenbergerhas a passion and a gift for sharing her knowledge of wine, spirits and service. Along time favorite at Starkey, she holds “the unity of professionalism and savoir-faire as an asset in the world of competent service.” Her Masters Degree in Adult Educaiton, and her background in formal dining, wine and wine cellar management, personal catering and serving Denver Country club clientele has uniquely prepared her to teach those in personal service. Her students are in awe of her vast experience, and her ability to clearly and easily share her knowledge. Ms. Miltenberger has dedicated her life to sharing her love of service and wines. ® Copyright © 2009 Starkey International CUSTOMIZED SERVICE TRAINING Private Training Staff Services S tarkey International is and patented the StarkeyService Management celebrating 29 years in System. We turn service into serving the Private Service a highly valued asset, where Industry and have become "service" is the product. We the experts in teaching the have learned that Service "Relationship of Service." Professionals must be Starkey International teachespositioned to be successful. how to identify and meet the Starkey PrivateStaff Service Standards expected Training is customized in by you and your Guests. content to serve Starkey has developed individualized needs: A Wel-lDefined and Custom Blueprint of your “Service Delivery Plan” Identification and Development of Service Styles, Personal Presentation, and Team Synergy of all Service Staff. Qualify the Required Appropriate Salaries, Technical Skills Required to Succeed in Effective Hiring The Development of a Service Flow that Positions the Physical Tools and Architectural Design to Support Service Staff and Expected Service Stadsr Formal Service Etiquette, appropriate Service Boundaries, and Protocol Knowledge that Supports appropriate Cultural behaviors, Service Ethics and Confidentiality “Superb Service is Unconditional. It is Offered Freely and Withheld from None. It is Constant, Appears Effortless, and is Always Genuine.” -Mary Louise Starkey Private Training Tuition Cost: $2,500 - $3,000 per day depending on the number of instructors required. Sofware, Software Training, and Implementation costs are customized. Travel and Expenses billed separately. For more information and individualized pricing to customize your service needs, please contact Starkey International at (800)888-4904 or visit our website at www.starkeyintl.com. Copyright © 2009 Starkey International
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