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Reviews for Telesphere--Nevada-Productivity
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Date Created: 12/22/15
SUCCESS STORy Nevada NoN-Profit exPerieNces the Power of eNhaNced Productivity ® with telesPhere comPlete™ n COMPANY PROFILE There is a non-profit organization in Southern Nevada that grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy. To carry out this mission, the organization’s 8 employees must maintain 24x7 communications with up to 40 wish families at any given time and operate the “Wish Family Emergency Hotline.” The organization’s President remarked, “In an emergency situation, we cannot afford delays. For a rush wish or child waiting to meet a celebrity, swift communication is vitally important.” With the organization’s original phone system, staff would be unable to return phone calls due to poor audio quality in message recordings or poor caller enunciation of the callback number. The cost of a nBENEFITS missed call might mean the loss of donor dollars or the delay of a child’s wish. Employees found themselves losing minutes daily to jot down phone message details with pen and paper. » Increased Productivity– The non-profit organization is an estimated 20% more productive due n SOLUTION to Telesphere’s advanced features. As part of Telesphere’s commitment to the Las Vegas community, the company offered the non-profit organization its popular Telesphere Complete solution, an in-kind donation valued at over $20,000 in voice and data services, equipment and ongoing service. A leader in » Cost Savings – In addition to the non-profit organization recalled, “During installation, we found Telesphere’s in-kind donation, the that our building did not have the necessary wiring. Telesphere took organization saves an estimated care of everything. Everyone was extremely courteous, making the $10,000 annually in their transition very, very simple. They were supportive throughout the telecommunications budget. process and made sure everything ran smoothly.” n PRODUCTS AND SERVICES » Reduced Errors–Telesphere’s service “decreases the possibility of » Simultaneous Ring – Incoming calls ring on multiple designated human error,” said the organization’s lines to reduce instances of missed calls. President. “Anything that achieves that is invaluable.” » Voicemail to Email – After a day of back-to-back meetings, staff can review all of their voicemails by simply clicking on the messages in their email inboxes. » Call Forwarding – After business hours, staff can receive calls from the hotline to personal cell phones and home phones, so wish families can stay in touch 24x7. » Disaster Recovery – With a disaster plan in place, the organization can function normally, so no child’s wish is left on hold. ® BUSINESS COMMUNICATIONS. SIMPLIFIED. | www.TELESPHERE.com | CALL 888.MY.SPHERE (697.7437)
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