Popular in Course
verified elite notetaker
Popular in Business Administration
This 1 page Document was uploaded by an elite notetaker on Tuesday December 22, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 6 views.
Reviews for Conflict-Management-and-Dealing-with-Difficult-People-pdf
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/22/15
Having trouble viewing this Message? View it Online Live Webinar Conflict Management and Dealing with Difficult People Instructor: Marna Hayden Date: Thursday, October 9, 2014 Time: 10:00 AM PDT | 01:00 PM EDT Register Now Duration: 60 Minutes Location: Online "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre -approved for recertification credit." Overview: This webinar will highlight the basic areas which need to be addressed regarding the safety and security of your employees and your company. It will also cover topics for consideration in your Employee Policy Manuals, Safety Manuals, Procedural Manuals and Crisis Manual. Areas Covered in the Session: l Understanding the nature of conflict l Types and sources of conflict l Utilizing internal complaint procedures l Rules of conduct l Separating facts from interpretations l Separating the people and the problem l Listening concepts and why people do not "hear" l Using varying techniques to resolve conflict l Dealing with aggressors, underminers, unresponsive people, egoists, whiners, complainers, etc. l Avoiding procrastination and taking action Who will benefit: l Human Resources professionals and administrators l Trainers l Employee Relations Specialists l Supervisors and all levels of management Instructor: Marna HaydenPresident, Hayden Resources, Inc. Marna Haydenis founder and president of Hayden Resources Inc. She has 30+ years in the field of human resource management and is certified as a senior professional in human resources (SPHR). Hayden Resources Inc. provides management and human resources consulting and outsourcing services to small businesses and nonprofits, and specialized services and training to larger organizations. Hayden has held senior offices in the banking, retail, and service industries and is an adjunct faculty member for DeSales University. .more Suggest Topic More Webinars Click here to Register www.TrainHR.com 161 Mission Falls Lane, Suite 216, Fremont, CA 94539, USA. Phone: +1-800-385-1627 or Fax your PO to:302-288-6884 If you do not wish to receive this training alerts from TrainHr.com Click Unsubscribe
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'