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Date Created: 12/22/15
M ICHAEL L. M ARTIN , CPT, PHR Jacksonville, FL 32257 904.302.4200 email@example.com Learning and Development Professional Energetic, results-driven business leader with over 15 years experience in the profession of learning and employee development. Powerful public speaking and training delivery skills. Possess exceptional group communicative skills. Natural leader with a systematic approach who simplifies complex problems with relative ease. Core Qualifications Learning and Development Organizational Development (OD) Human Resources Instructional Design Course Development/Facilitation Online Learning/LMS eLearning Competency Assessments Project Management Highlighted Accomplishments Distance Learning. Designed and developed online learning programs using various web-authoring tools. Developed and facilitated live webinars. Implemented comprehensive learning management system (LMS) to track all online course activity. Designed and implemented an online learning catalog for all employees, geographically disbursed at over 70 national locations. Increased employee productivity and dramatically reduced travel-related costs. Process Development. Designed and developed numerous programs that encompassed development of policies and procedures, comprehensive management tools, training manuals, training presentations and assessment tools. Implementation of these programs provided a consistent plan for all national locations. Key Skills: Exceptional management and leadership skills. Analyzing situations rapidly and developing practical solutions. Identifying and implementing organizational development activCreating outside-the-box solutions to enhance organizational performance.Streamlining processes and implementing best practice standards. Skilled at organizing, developing and leading highly performing and engaged workforStrong expertise in Microsoft Office and online course authoring software. Professional Employment History Training and Workforce Consultant, Jacksonville, FL 2008-present Specialize in instructional design, course development and program facilitation for educational institutions, local, state and federal government agencies, including emergency services, law enforcement and regulatory agencies. In addition, I have consulted on medical software training, systems conversion and post-conversion support. Participate in the development, implementation, and ongoing review and revision of policies, standards, documentation and processes to insure company products meet minimum standards of excellence and consistency in terms of instructional design integrity. Collaborate and consult subject matter experts to create prototypes of new or proposed instructional strategies and features. 1998-2008 WRH Realty Services, Inc., Jacksonville, FL 1998-2008 Director of Training and Development Developed and managed the day-to-day operations of a Corporate University. Responsibilities included daily operations, revenue, profitability and financial analysis. Managed and led learning and development facilitators in the execution of national training and employee development programs for multiple market and business segments. Managed all phases of learning and development programs for 425 employees. Developed and implemented learning strategies based upon market trends. Designed and administered Learning Management System.. MICHAEL L. MARTIN, CPT, PHR Jacksonville, FL 32257 904.302.4200 firstname.lastname@example.org Professional Employment History (continued) Barnett Bank, NA, Jacksonville, FL 1997-1998 Learning Systems Consultant Provided learning and development solutions for the Consumer Credit Group. Led and managed the activities of 10 training facilitators for nationwide consumer loan training programs. Developed, managed and facilitated a nationwide computer software training program for a variety of consumer loan based products. Independent Training Consultant, Jacksonville, FL 1996-1997 Provided learning and development / management solutions services for the following areas: Designed, developed, and taught training programs for several Fortune 500 clients. Topics included medical programs, life and health insurance, employee benefits, savings and retirement programs, and call management skills. Developed call center staff members for several large projects. Taught training programs, encompassing employee development, communication, effective feedback, improvement action planning, meeting management and time management. BancBoston Mortgage Corporation, Jacksonville, FL 1991-1996 Project Manager (1995-1996) Directed all phases of the development and implementation of training projects for the commercial loan division. Supervised regional computer software conversion training teams for The Bank of Boston. Developed teaching aids such as training handbooks, demonstration models, job aids, and reference works Development Specialist - Staff Development (1991-1995) Designed, developed, facilitated, and managed training programs, including technical skills, mainframe and personal computer software, personal productivity, change management, quality initiatives and regulatory compliance training. Specialized in mortgage default and loan servicing training. Produced comprehensive training guides, manuals, and training desktop references in support of training initiatives for residential programs. Education and Certifications Masters of Arts Degree, Human Resources Development / Business Management, Webster University Bachelor of Business Administration Degree, Management / Marketing, University of North Florida Certified Performance Technologist (CPT), International Society for Performance Improvement Professional in Human Resources (PHR), Society for Human Resource Management Professional Affiliations American Society for Training and Development Society for Human Resource Management Northeast Florida Chapter Jacksonville Chapter President: 2003 Member: 2001 to present Vice President of Finance: 2000 - 2001 Vice President of Professional Development: 1997 Member 1991 to present
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