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Date Created: 12/22/15
P ETER ITTNER firstname.lastname@example.org • www.linkedin.com/in/peteittner • (503) 314-0361 S UMMARY OF Q UALIFICATIONS Leveraging Passion and Technology to Create Outstanding Business Results Often described as a technology leader, I am really a “fixer” at heart: I have a passion for finding solutions that create positive results. This lead to an early-career discovery: Thoughtful communication, solution-appropriate methods and practices, motivated contributors, a consistent hunger for achieving remarkable results; these and other qualities are essential to consistently delivering successful projects and business results. Today I combine those qualities with a life-long knack for technology and experience proven success strategies to create remarkable results for the projects, teams and organizations I serve. Areas of particular interest include program and project management, IT and operations leadership and systems development. A REAS OF EXPERTISE Business Analysis • Program & Project Management Agile, Waterfall, XP • Systems Design • Development Lifecycle/SDLC Big Data • Cloud Services • High Performance Web Systems IT Leadership • Process Redesign • Talent Acquisition • Team Accelerator Communications & Presentation Skills PROFESSIONAL E XPERIENCE V ERO N ORTH ,LLC., Gresham, OR • 2009-Present Consulting firm specializing in business and technology assessments, business planning and improving ROI. Managing Director Responsible for capitalizing on business opportunities for Vero North and cUtilize business and technology skills to leverage opportunities, reduce risks and significantly improve results for client organizations. Selected Highlights: Serve as director for two SMB organizatResponsibilities include process improvement, project management, financial management and contracts. Directed business improvements and projects that quadrupled revenues for two primary clients. CCLI, Portland, OR • 2000-2009 CCLI provides licensing, data and music-related content to non-profit and music publishing organizations worldwide, with offices in North America, England, Germany, Australia and South Africa. Vice President, Technology Worked with the President and CEO on all aspects of CCLI’s regional and global business operations. Spearheaded redesign of strategies, architectures and processes to significantly improve systems reliability, project success rates and ROI. Conceived and directed several initiatives to continually measure and improve IT performance. Stabilized IT costs and improved productivity during a period of significant organizational growth. Selected Highlights Produced several million in revenues through the implementation and management of web-based (Cloud) applications. Cut contracted services rates by 21% and increased vendor performance through implementation of results-focused contract and vendor management systems. Propelled project success rates to over 95% (an increase of 65%) through introduction of several project, service and systems-development related processes. Drove systems reliability from unacceptable (several hours per month) to excellent (less than 2 hours per year) by implementing ITIL-based services, infrastructure and management adjustments. Established company’s IT measurement and assessment sUtilized findings to quantify, select and improve customer satisfaction rates, project management methods, support response cycles, software development practices and many other areas. Page 1 of2 PETER ITTNER email@example.com • www.linkedin.com/in/peteittner • (503) 314-0361 FOCUS ON THE FAMILY ,Colorado Springs, CO • 1990-2000 Focus on the Family is a global non-profit dedicated to helping families thrive. Business sectors include broadcasting, film, book publishing, customer service, order entry and product fulfillment; 1000 employees with offices in 11 countries. During my tenure operating budgets were on par with $500 million for-profit groups. Business Systems Manager-Projects Spearheaded corporate program management and technology contract management, managing a project portfolio of 40-100 projects with budgets ranging from $10K to $3M. Selected Highlights Saved over $600K annually and reduced lead times by 75% through creation and management of the Contract Office. Yielded 62% improvement in on-time project delivery by creating and managing the Project Management Office. Successfully delivered many projects and technologies including CRM, CMS, Y2K, ERP, Data Center, HR, Call Center, automated distribution, mailing systems, media systems and many others. Business Systems Manager-Operations Division Directed the Operations Technology Group, responsible for all technology services for a 500-employee call and distribution center. Selected Highlights Propelled 40% increase in customer satisfaction through creation of a customer-centric high-performance team. Enabled 35% improvement in project success rates by implementing project management disciplines and software development strategies. Realized over $1.5M per year in savings through process redesign of a large call center. Averted $1M in holiday refunds through resolution of an issue that had gone unsolved by a previous team. Taking a unique approach, all customer account issues were resolved within a two-week period. Systems Administration/Network Engineer Provided support to software developers, employees and customers. Selected Highlights Cut projected staffing and training costs by $1M annually through the implementation of a online training system. This implementation reduced training requirements from 11 months to 4 weeks and eliminated the forecasted hiring of 20 FTE. Reduced licensing fees $100K annually and significantly improved usability by designing and implementing the company’s Windows-based network. Provided design, management and support for a large network and implemented several systems and software improvements to reduce costs and improve performance. Previous roles include Founder of Integra Communications (Internet Service Provider and Network Management Company), Project Manager, Program Manager and Software Development Manager. E DUCATION Cal State Fullerton, Fullerton, CAAzusa Pacific College, Azusa, CA Business Administration Undergraduate Studies PROFESSIONAL D EVELOPMENT Professional Scrum Master • ITIL Certification Project Management Institute – PMI training IBM Global Services – Process Reengineering T ECHNICAL S KILLS MS Office, MS SQL, RPG, Java Script, C, PHP, Visual Basic, DNS, MySQL, MS Dynamics, Quickbooks, MS CRM, One World (Oracle), Pivotal, Linux, Windows (all), OS X, RS 6000, AS400, x86, and others. Page 2 of2
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