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Date Created: 12/22/15
PATRICIA BROWN (651) 324-7204 firstname.lastname@example.org www.linkedin.com/in/trishbrown1 SUMMARY Dedicated Customer Relations Professional with extensive successful background in the health care industry. Possess a solid reputation for effective training, problem-solving, time management and proficiency utilizing Cerner PowerWorks Practice Management medical software. DEMONSTRATED STRENGTHS AND QUALIFICATIONS Strong knowledge of SharePoint, CRM, Live Meeting, Web Ex, Word, Excel, Outlook Group facilitation skills and knowledge of effective approaches to staff training/mentoring Thrive in fast- paced environments and able to efficiently multi-task to meet deadlines Strong understanding of clinical workflows and medical documentation procedures Exceptional learning ability and teamwork resulted in multiple promotions and recognition EMPLOYMENT HISTORY Sales Support Analyst eDocument Resources 6/2010 – 5/2012 eDocument Resources is an Enterprise Content Management company that increases productivity and decreases costs through busines process management. Assisted Sales Associates with conducting business process analysis for prospective customers Assisted in Presales Discovery and Design process Established rapport with existing clients to financially maximize OnBase software Provided demonstrations of OnBase software for new and existing clients Documented client updates and prospective sales lead for Sales Staff Trainer/Customer Support Representative Cerner Physician Practice 3/2004 – 4/2010 Cerner Physician Practice is a healthcare technology organization that contributes to systemic improvement of healthcare delivery. Transitioned from phone support to face to face training facilitator Trained new and existing clients in new business processes and modules Transitioned from trainer to consultant - analyzing workflow, conducting design and creating recommendations Created with a team new methodology and documentation for best practices for future PowerWorks Pactice Management clients Lead weekly team meetings to discuss team and project related timeline, activities, outstanding items and risks related to project completion Customer Service Lead Allina Home Oxygen and Medical Equipment 8/1999 – 11/2003 Allina Home Oxygen and Medical Equipment is a Durable Medical Equipment company that provides medical equipment, assessment, fittings and billing services to community residents. Transitioned from phone support to Team Lead for new phone representatives Created and implemented training curriculum for new Customer Service Representatives that developed needed skill for exceptional customer experience Provided on-boarding orientation for new Customer Service staff Continuous quality improvement for all oreientation and training processes Participated in new hire interviews Mentored up to 5 new Customer Service Representatives and critiqued orders for accuracy EDUCATION / CERTIFICATIONS Associate in Arts: Human Services Ridgewater College Bachelors Degree: Psychology/Human Relations St. Cloud State University Certificate: Training Principles and Techniques Certificate: Slattery Sales Mastery Training
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