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Date Created: 12/22/15
MARGARET CARROLL 714.493.3111 Santa Ana, CA 92705 email@example.com SUMMARY Innovative facilities professional with substantial experience in all phases of building operations and construction. Extensive background in financial reporting, budgeting and cost containment. Ability to effectively respond to sensitive issues, complex inquiries and concerns. Strong communicator with high level of organization, prioritization, self- motivation and problem resolution skills. Consistent record of completing projects on-time and within budget. Project/capital management Supplier management Financial/budget administration Consensus-builder Security management Strategically focused PROFESSIONAL EXPERIENCE Education Management Corporation, Santa Ana, CA 2001 - 2012 Regional Facilities Manager – West Region 2011 - 2012 Coordinated first generation outsourced program initiatives with senior leadership, group vice presidents and local school leadership for 15 schools in west region. Developed key performance indicators, financial guidelines and specific scope of work to ensure third party success. Monitored performance of facilities management contractors to ensure continuity and uniformity and that the agreed service levels were achieved. Responsible for planning, organizing, directing and supervising the physical operation of buildings, including maintenance, service, repair and provisioning of building systems, equipment and facilities to provide a safe, secure and clean environment for students, faculty, staff and visitors. Director of Facilities 2003 - 2011 Prepared and managed school-wide capital and leasehold budgets in addition to creating and managing facilities operating expenses for proprietary design school with over 2000 students and 250 employees. Oversaw all aspects of project build-outs and construction including space planning, design phase, local project management, office moves. Integrated two additional proprietary schools onto main campus from design, construction and relocation. Attained significant cost savings in key areas of operation through cost analyses and vendor management. Directed day-to-day maintenance and repair of building grounds, systems and facilities as necessary. Developed campus security program including school-specific post orders, interviewing and hiring security personnel and design/implementation of CCTV devices. Established risk management and contingency plans to ensure program continuity. Executive Assistant to the President 2001 - 2003 Provided administrative support to school president through start-up phase and expansion of facilities. Liaison between school, landlord and contractors through various construction phases. Established multiple office processes and benchmarks during period of rapid growth. Daily interaction with vendors, contractors, students and senior management team. MARGARET CARROLL Page Two 714.493.3111 firstname.lastname@example.org InternetConnect, Inc., Torrance, CA 1999 - 2001 Executive Assistant to Chief Executive Officer and President Managed administrative staff and contracted maintenance and security personnel. Coordinated headquarters relocation of 150+ staff from 50,000 sf to 200,000 sf facility. Senior escalation point for high-demand customer base. Prepared communications for senior team and board of directors. Managed mobile phone account for sales staff of 75. Red Carpet Productions, Santa Ana, CA 1997 - 1999 Owner/Operator Sole proprietor of business event and meeting planning organization for corporate accounts. Event theme concepts Budget preparation for clients Site selection Sales team kickoffs Product rollouts Sales incentive trips Team building events EDUCATION Katharine Gibbs School, New York, NY A.S. Degree in Business Administration University of California, Irvine Extension, Irvine, CA Continuing education toward Certified Facilities Management certification MEMBERSHIPS International Facilities Management Association since 2004
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