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Date Created: 12/22/15
C URTIS K. H ECK Bethlehem, PA 18018 Phone: (610) 694-8092 Email: heck780 @ gmail.com CAREER SUMMARY Over 21 years of account management experience in a B to B environment. Various positions have required the ability to establish and maintain good relationships with both domestic and foreign customers while leveraging opportunities to expand sales volumes. This experience has been complemented by successful Project Management efforts related to the migration of a major business segment to the USA. PROFESSIONAL EXPERIENCE D&B (Dun and Bradstreet) Center Valley, PA 1991 – 2012 Project Manager Canada Trade Data (2009 – 2012) Selected to oversee the migration of Canada Trade AR operations to the Center Valley, PA location. Managed the conversion of local Canada Trade processing to an IBM AS400 remote server based application (mainframe) in the USA. Created and updated SAS JCL programming. Assumed Senior Account Manager responsibilities for Canada customer AR data. Streamlined processing using mainframe applications to reduce Data Latency (AR file backlog) from over 24 % to less than 1%. All data in house was successfully loaded , QA’d and approved Achieved Canada Trade database growth from 8.4 to over 9 million experiences. Managed the transition to a new offshore vendor for data processing. Trained and mentored a staff of 5 while phasing out previous vendor support with no interruption of service to our customers. Resolved customer objections of trade and other data elements in their D&B reports. These actions assisted with sales and revenue generation. Canada has seen a double digit growth in sales this year. Senior Account Manager (2007 – 2008) Senior staff member whom managed large revenue and high exposure customer AR data. Assured timely preprocessing and accurate credit interpretation of supplied AR data. This data is a critical component of various D&B business information products and services. Also ‘signed off’ (QA) on colleagues programming and credit interpretations. Managed a major data enhancement initiative in Q4 2007. This initiative surpassed the aggressive goal of adding over 2 million trade references in the D&B database. This enhancement greatly improved the accuracy and utility of the payment data in various D&B credit reports and services. Discovered many inaccurate data elements in the AR data submissions of a major computer manufacturer. Modified in house programming resulting in an additional 40 thousand records. This resulted in a larger credit contract, increased data accuracy and customer satisfaction. Resolved a customer dispute with a major electronics firm which resulted in the renewal of the customer contract and the resumption of their data flow of 100 thousand records each month. P AGE :T WO CURTIS K.H ECK Account Manager (1998 – 2006) Assured timely reception and accurate processing of A/R data while maintaining established service level requirements for use in various D&B reports and services. An industry leader in Computer Aided Design (CAD) was submitting their AR data for a new D&B product - ERAM. The credit management was not experiencing the anticipated results managing their AR portfolio. We were receiving global AR after all, but not in US dollars. The foreign transactions needed US Dollar conversion. Once this was complete, the customer was highly satisfied with this new D&B product. Processing Analyst (1995 – 1997) Updated D&B database with incoming Business Registration and UCC data from the offices of over 15 Secretaries of State using JCL and SAS in an IBM MVS mainframe environment. Completion of diversified ad-hoc requests thru modification of various production libraries to perform data reformatting and manipulation for internal study and analysis. Through more optimized and efficient programming, current business registration data was received and accurately processed within 24 hours instead of 2-3 business days. Customer Support Specialist - Small Business Services (1993 – 1994) D&B Small Business Services - one of two individuals out of a staff of thirty to be chosen for the special roll out of D&B’s Pay as You Go Service. This program provided Small Business customers with credit recommendations using D&B data and key business ratios. The success of this program was the beginning of D&B’s Small Business Services. This is for companies’ purchasing products and services initially outside of an annual contract. These products are currently providing the company with over 200 million dollars in revenue annually Customer Support Analyst (1991 – 1992) Fulfillment of customer orders and requests for D&B reports and services via the telephone. Referred incoming calls and requests to various departments for contract charge adjustment, consultations and the assurance of delivery of the reports via US Mail or facsimile. EDUCATION Bachelor of the ArtsRSINUSC OLLEGE 1988 Certificate, Fundamentals of SAS, SNSTITUTE Credit and Financial Analysis CouUNe& B RADSTREET COMPUTER SKILLS SAS Programming IBM MVS Mainframe TSO/ISPF Microsoft Office
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