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Date Created: 12/22/15
SHARON WALLS Riverside, New Jersey 08075 Home (856) 824-0982 Cell (856) 857-4795 email@example.com SENIOR LEVEL QUALITY SYSTEMS MANAGEMENT Dedicated, diplomatic, and detail-oriented manufacturing industry quality professional with over 20 years of experience driving quality processes and practices, promoting compliance with QMS/ISO standards, and auditing environments to maximize results and productivity. Recognized for excellence across all areas of Quality practices including inspections, charting, problem solving techniques, and process mapping. Process Evaluation & Management Quality Systems & Controls Problem Solving Root Cause Analysis Team Leadership, Management, & Motivation Document Controls Internal Audit Practices QMS/ISO Standards CA/PA Processes Quality Engineering 5S Methodology PROFESSIONAL SYNOPSIS MASCO BATH, Moorestown, New Jersey 2009-2012 Subsidiary of Masco Corporation supplying bathing fixtures and do-it-yourself bath/shower products. QMS Support Technician: Collaborated on creation of procedures, work instructions, and related documentation for a sustainable Quality Management System (QMS) within a lean Six Sigma culture in compliance with ISO 9001:2008 guidelines. Devised electronic controls to govern QMS implemented across four (4) facilities. Created and managed processes for Document Control, CA/PA, and Internal Auditing, and provided training and mentoring for personnel. Served as Quality Steering Committee member. Identified and corrected nonconformities with suppliers and ensured compliance with quality standards through process implementation. Resolved processing problems with production team and led investigations of quality issues. Key Accomplishments: Improved company QMS score 40% with creation and implementation of the Quality Management System (QMS), including development of all procedure and documentation requirements of ISO 9001:2008 standards. Promoted attainment of quality standards through design and launch of incoming inspection processes. Achieved 20% reduction in defective incoming material through collaborative efforts with suppliers to improve packaging. Earned recognition as “Change Agent of the Month” for supplier inspection procedure development. AMERICAN BILTRITE, Moorestown, New Jersey 1990-2008 Leading global manufacturer of high quality and high-performance tapes, maskings, and films. Quality Control Supervisor (1996-2008): Oversaw quality technicians in promoting compliance with test methods, standards, and specifications. Identified trends affecting product quality by monitoring test results. Verified and identified solutions to defects by investigating customer complaints, and collaborated with production to define root causes of defects during coating and converting processes. Assisted in the development of new products, and improvements to already existing products, in conjunction with the Research & Development department. Calibrated test equipment, and coordinated communications regarding quality issues to appropriate personnel. Certified product conformance to customers with CoA and CoC documentation. Improved user-friendliness of quality work instructions and procedures and identified areas for improvement. Key Accomplishments: Researched and identified lower cost equipment, resulting in 40% reduction in test equipment costs. Identified and eliminated root causes in conjunction with production to improve processes. Gained ISO Internal Auditor certifications. Resume SHARON WALLS Page 2 firstname.lastname@example.org Quality Control Technician (1990-1996): Evaluated and inspected viscosity, PH, % Solids, Adhesion, Coat Weight, % Moisture, Thickness, Tensile, and Elongation of finished products, raw materials, and adhesive batches. Key Accomplishments: Identified and eliminated processing problems, resulting in 30% reduction of waste and 50% reduction in test result variability. EDUCATION & ADDITIONAL PROFESSIONAL CERTIFICATIONS ASQ-Certified Quality Auditor, Certification # 44021 ASQ-Certified Quality Technician, Certification # 8709 Lead ISO Internal Auditor Root Cause Analysis & Corrective Action High School Diploma, Rancocas Valley Regional High School, Mount Holly, New Jersey ADDITIONAL PROFESSIONAL TRAINING Failure Mode & Effects Analysis Statistical Process Control Fishbone Diagram Charting (Histograms, X-Bar, Pareto) LSS 5S Kaizen Problem Solving Process Mapping Quality Management Systems Internal Auditing Document Control Document Creation Communication Skills Supervisory Skills PROFESSIONAL MEMBERSHIPS Member, American Society for Quality COMPUTER/TECHNICAL SKILLS Microsoft Office Microsoft Visio AS400 Ifinity QS Resume
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