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Date Created: 12/22/15
Paul N. Hacker, SPHR Lake Zurich, IL 60047 email@example.com (cell) 847-340-3905 SENIOR HUMAN RESOURCES PROFESSIONAL Business Partner, Start-ups, Turnarounds and High Growth Environments Leader with unique combination of operational and HR experience. Partner with senior leadership to maximize organizational performance, profitability and quality. Improve employee relations and provide strategic and tactical guidance to company. Deliver HR service with excellent satisfaction from internal clients. performance improvement, benefits administration at Plan Administrator level. Provide guidance for talent acquisition, talent management and succession planning. Cost Savings — Cut more than $150K annually of medical insurance cost and kept rates to employees stable for 3 years by maintaining self-insured structure and creative plan design. Areas of expertise include: Management Coaching Employee Relations Recruitment and Selection HR Department Creation Business Partnering EEO & Diversity Management M&A Activity Benefits Administration Strategic & Tactical Planning Organizational Restructuring HR Policy Interpretation Project Planning & Management PROFESSIONAL EXPERIENCE Cunningham Lindsey, Lombard, IL 2005—Present Global leader in Property and Casualty loss adjusting with 6800 employees and private equity ownership. Vice President and HR Director Hired as part of a newly formed senior management team to turnaround the company and rebuild the HR Department and HR services after a significant corporate restructuring in 2004. Full member of U.S. management team and direct report to U.S. CEO and Global COO in a matrixed relationship. Oversee for Health and Welfare benefits as well as 401(k) plan as Plan Administrator. Turned around company by increasing EBITDA from 4% to 12+% through organizational restructuring that reduced the support to producer ratio, improved production capacity and centralized claim intake. Handled M&A HR diligence for two acquisitions, bringing the employee base from 380 to 1200+ over two years and limited staff increase in HR department to only 2 FT employees. Reduced payroll expenses in excess of $40K by implementing new web based system and greatly improving agility of payroll services. Instrumental in reducing voluntary turnover from 28+% to less than 12% more than 3 years, by improving employee relations, implementing consistent performance appraisal process and improving overall policy administration. Negotiated new 401(k) retirement plan and saved company in excess of $40K in fees as well as improved performance of investment funds and improved employee perception of benefits. UnitedHealth Group, Schaumburg, IL 1995 - 2004 Global leader in health care coverage and benefits services serving 75 million people worldwide. Human Capital Partner (2001-2004) Provided strategic human resources consulting to nine Vice Presidents, representing approximately 2500 employees of the Uniprise Operations business segment of health insurance leader, UnitedHealth Group, Inc. Managed a staff of two director level Human Capital Partners and one Project Analyst. Paul N. Hacker Page 2 Selected Accomplishments: Designed the HR component of a comprehensive model to guide the consolidation of over 12 processing centers over a three year period. This Service Center Optimization (SCO) process resulted in operational savings in excess of $30M and 1000 employees. Emerged successfully from a major Human Resources restructuring that reduced 75% of the Human Resources staff and created a new Human Capital model for delivering HR services. Spearheaded the HR and compensation policies for Uniprise employees traveling overseas in conjunction with a global transactional outsourcing (BPO) initiative resulting in an expedited process that improved the effectiveness of the team and facilitated recruitment into the program. Regional Human Resources Director (1998-2001) Managed all Human Resource functions for the Central Region of Uniprise consisting of approximately 1500 employees. Directed a staff of 15 exempt and non-exempt HR professionals. Significant travel throughout a five state area. Selected Accomplishments: Created a national turnover analysis to monitor and subsequently balance managed versus voluntary turnover for 2,000 employees at Uniprise. Successful start up of processing center in Eau Claire, WI that grew to 350+ employees in one year. Senior Human Resources Consultant/Team Leader (1995-1998) Responsible for all human resources generalist support for Schaumburg, IL and Naperville, IL offices comprising over 500 employees. Managed staff of two Human Resources Coordinators. Selected Accomplishments: Part of a team that successfully converted 18,000 employees to a new payroll system. Created a nationally used college recruiting program, and piloted the use of 360 degree feedback mechanisms. OTHER HR AND OPERATIONAL EXPERIENCE MetLife Insurance Company, Schaumburg, IL As HR Manager/Clerical manager, directed a staff of five in providing human resources support for an office of 500 employees and also managed the clerical operation for the site that consisted of 2 managers and 100 clerical employees. Allstate Insurance Company, Northbrook, IL Started as Group Claim Insurance Examiner and progressed to Field Claim Manager over an 11+ year period. As Field Claim Manager, was accountable for $6 million budget and 220 group claim examiners in our Rolling Meadows, IL office as well as 45 employees in our Atlanta, GA office. EDUCATION/CERTIFICATION BA (High Honors) – Psychology/Management Eastern Illinois University, Charleston IL SPHR (Senior Professional Human Resources) – HRCI Designation SPPHRR, Talent Planning,,TalenttDeevelopmeentt
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