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Date Created: 12/22/15
Page 1 of 2 William M. Gross Onsted MI 49265 Cell: (517) 403-2754 E-mail: firstname.lastname@example.org OBJECTIVE A senior business operations manager position within an innovative industry leading company that requires a strong business leader with the following competencies: Lead and inspire personnel to be self-reliant and achieve high performance results. Provide innovative approaches, and creative solutions to solving business problems. Facilitate critical thinking for effective change management within the organization. Direct team culture focus on continuous improvement in providing world-class products and services. GOAL: To provide business entrepreneurial leadership talent to a results orientated company. EXPERIENCED IN FOLLOWING AREAS Leadership Change Management Client/Vendor Communications Strategic Planning Project & Process Management Executive-level Presentation Skills Risk Assessment Cost Reduction & Containment Team Culture Development Fact Based Problem Solving Workforce Engagement Performance Measured Competency Analytical/Interpretive Skills ISO Process Organization Computer Systems Intellect ACCOMPLISHMENTS Directed a company-wide business risk assessment and improvement program: liability, safety, security and energy use at two locations including: functional needs assessment, business case recommendations, Leadership capital expense requirements, project plan, implementation, completion timeline and short\long range goal achievement tracking. Result: 38% decrease in energy cost and a 20% reduction in business liability insurance premiums between the two locations in the first year. Established new standardized financial policies, procedures and guidelines within two separate finance divisions following implementation of new company-wide ERP (Enterprise Resource Planning) system. Creative Result: Streamlined AP, AR and invoicing processing time, initiated tighter control over company finances, launching of real-time business intelligent KPI (Key Performance Indicator) Dashboards and reduced debtor days (average number of days AR outstanding) down from 75 days to 28 days within a four month period. Problem Mediated a surprise drop-in inspection by MIOSHA and two inspectors on a three day wall-to-wall site Solving inspection. Result: Reduced MIOSHA cited violations down from12 to one and reduced fines from $22,000 down to $1,300. Directed planning, development, construction and relocation of four independent physician practices and Critical staffing into a new $1.5M state-of-the-art multi-specialty medical complex working closely with local hospital Thinking administration, bankers, construction site foreman, contractors, building inspectors and physicians. Result: Successful relocation of four medical practices on schedule and under budget. Overhauled an ineffective, out-of-date HSE (health, safety environmental) strategic plan including: Continuous implementation of new safety policies, procedures, measurable goals, development of a KPI dashboard to Improvement track performance and corrective action plans. Result: Health, safety and environmental program now in line with company stated values, mission statement and governmental regulatory compliance requirements. Managed a complete comprehensive Business Continuity Plan for two separate divisions, including plan Change development, training of employees and coordination of annual simulated mock disaster trainings in Management cooperation with local fire/medical personnel involved in the mock training. Result: Reduction in company business liability risk, improved employee safety, morale and emergency preparedness training. Page 2 of 2 William M. Gross Onsted MI 49265 Cell: (517) 403-2754 E-mail: email@example.com EMPLOYMENT Leadership Development Consultant: Challenge: Facilitate sales, training and program implementation providing world-class leadership development training tools for business organizations and individuals to solve today’s problems. Action: Lead individuals using a team training approach and a proven system. Results: Build community leaders within organizations through personal growth, development and influence. The-LIFE-Business, Southeast Michigan August 2012 - Present Director Health, Safety & Environmental: Challenge: Direct integration of HR/HSE policies, procedures and responsible business practices within a major and complex global company at two Michigan plant locations. Action: Facilitated in development and implementation of company-wide ISO 14001 & 18001 certified, HSE and layered audit programs. Results: Lead a systematic HSE program that improved employee safety culture, reduced employee injuries, lowered workers compensation claims and medical costs, lowered business liability and risk premiums. Norgren Automation Solutions, Saline MI (03/2010 – 10/2012) Assistant Controller: Challenge: Lead a complex financial department, operating in two separate divisions each using different ERP systems. Action: Managed daily financial operations: systems, staffing, invoicing, cash collection, supplier payments, cash flow planning, auditing, account reconciliation and financial reporting. Results: Lead development and implementation of business operation continuous improvement initiatives: departmental strategic plans, business intelligent KPI dashboards, written policies and procedures to meet key finance initiatives and established responsible business practices in a fast-paced demanding global company. Norgren Automation Solutions, Saline, MI (06/1999 – 03/2010) General Accountant: Challenge: Manage a multi-cultural accounting department within a rapidly changing complex software development company. Action: Directed daily accounting functions: department staffing, systems, accurate staff time tracking reports, payroll, client invoicing, cash flow collection and reporting, supplier payments and general ledger reconciliation). Results: Implemented departmental continuous improvement initiatives increased cash flow, reduced costs, improved accuracy of financial reporting. Software Services Corporation, Ann Arbor, MI (03/2010 – 10/2012) Business Operations Manager: Challenge: Direct daily business operations within an innovative trend-setting worker’s compensation software development company. Action: Managed daily departmental functions: office administration, human resources, accounting, shipping/receiving, software and systems support. Results: Streamlined business operations: improved cash flow, reduced costs, increased profits, successfully passed to separate bank and investment due diligence audits and eventual successful sale of business for profit. WorkWell Health & Safety, Ann Arbor, MI (08/1995 – 08/1998) Director of Business Operations, COO: Challenge: Oversee all business aspects of building of a $1.5M state-of-the-art multi-specialty medical complex in a rapidly growing health care market. Action: Directed daily business operations of four independent physician medical practices including: medical offices, staffing, full laboratory testing, x-ray and a pediatric urgent care walk-in clinic, before, during and after construction of the new medical complex. Results: Successful building construction and relocation of four medical practices on schedule and under budget. Health Specialists of Lenawee, Tecumseh, MI (01/1993 – 08/1995) EDUCATION Dale Carnegie Training Graduate Norgren Automation Solutions B.S.B.A Human Resources Management Central Michigan University, Mt. Pleasant, MI
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