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Date Created: 12/22/15
Steven Barron 303-332-7182 – Highlands Ranch, CO 80129 – email@example.com Information Technology Executive Strengthening Business Opportunity Through Strategic Technology Planning, Enterprise Roadmaps and Execution at Statline a Division of MTF Web and Application Development Management – Infrastructure Management – Vendor Management -Proven, Successful, Confident and Dedicated technology executive with a career-long record of promotion, success and creative solutions for companies. -Strategic IT Executive with proven leadership to accomplish positive change in an organization. -Leading Innovation within the Information Technology Department by aligning the business objectives with IT initiatives. -Budget Conscious ensuring the annual amount is not exceeded through vendor management and creating a culture within IT that makes efforts and task repeatable. Core Competencies Strategic Planning & Implementation – Organization Development – Change Management Program, Operations & Project management – Risk Management– Process Improvement Management Vendor Negotiation & Management – Business Case Development – Performance Metrics Professional Experience Director of Information Technology 2006 - Present Statline a Division of MTF Oversaw and managed all aspects of the Department including software engineering for Medical Industry. Directed Software Development of an Electronic Medical Record that is used by the Organ and Tissue donation communities. Developed structured departments to ensure quality support and delivery. Implemented procedures to shorten SDLC and delivery for all software solutions. Improved IT Operations by creating progressive goals while improving all hardware infrastructures. Developed two products that generated 80% of the company’s revenue. Instituted 24x7 support and product management cycle, which improved ability to resolve customer issues with over 90% first call resolution. The web based Electronic Medical Record application was initially developed by a consulting firm that failed to deliver a working product and within 6 months the software was working and could be sold to new customers. Eliminated consulting costs by transitioning all development from the external agency to internal resources and saved the company over $750,000 in the first year. Created a standard process for capital and expense expenditures reducing both budgets by 45% over the first 3 years. Transitioned the product from a single web browser to a ubiquitous solution that can be used on all mobile devices. Established a robust reporting solution that has both required medical reporting and analytics for process improvements. Increased all systems availability from 75% to over 99.9% over a 3 year period and created a disaster recovery site. Ensured both applications passed FDA part 11 audits each year by establishing repeatable processes. Elevated call center operations 20% by upgrading PBX to a more robust architecture. Managed transition from traditional server architecture to Virtual Machines with a cost savings of 45%. Manager of Development and Databases 1999 - 2006 TQ3Navigant International The company experienced rapid growth from initial hire date to my departure in 2006 from 10 IT associate to over 200. Started and built departments beginning with Infrastructure/IT Engineering, Database and support, helpdesk, web and applications departments from ground up, creating $20 million production line and quality server scheme to effectively manage internally developed code throughout its lifecycle. Tasked with working with the business to develop and sustain leading edge technology for the entire organizations. Successfully designed, built and deployed 12 applications that lead to $5 million in new revenue. Formed and supervised database, operations, Web team and application and support teams. Budgetary authority for computer equipment and software while getting all teams involved in the decision making process. 12 new products were conceived, built and deployed under my direct management using .NET, SQL Server, Oracle, DB2 UDB and AS400. 50% decrease in development personnel and consultant cost while creating new products 75% reduction in code errors 50% decrease in support cost by replacing consultant with internally trained staff Increased uptime to near 100% levels Ensured all custom built and over the counter applications passed Sarbanes-Oxley Act. Technical Lead 1996 - 1999 US West DEX A $25 million call center for internal customer service and technical help desk services, working from three sites in the mountain west U.S. Trimmed the organization from three call centers into one 80-seat call center in one location by managing the enhancement of the current software implementation. An online chat room was built for executive management to communicate to all of US West. I managed IT functions including system, technical support, development, and programming staff. Oversaw computer- related activities and internally developed applications. Built and maintained existing call center technology that was delivered on time and under budget. Lead the budget control and contract negotiations with customers to maintain state-of-the-art operations. The final objective was achieved by creating paperless environment with new helpdesk software. Approximately 10,000 FTE hours was saved by the design and construction of an automated paging service from existing helpdesk software. Streamlined development process which allowed the development to begin other projects not associated with helpdesk Obtained 3 Million in contract, software and hardware savings from consolidating helpdesk centers. An estimated $400,000 in savings was realized by developing online chat room by not using satellite time. The time to produce enchantments was reduced by 50%. 35% increase in productive for helpdesk without adding additional staffing. Education Master of Business Administration General Studies, Regis University, August 2008 Bachelor of Science in Computer Science, Columbia College, May 1993 Bachelor of Science in Business Administration, Columbia College, May 1993 Technical Expertise Systems UNIX, Linux, Windows Server Languages C, K and Borne Shell, C, C#, MVC jQuery, HTML, SQL Databases MS SQL Server, DB2, Oracle, Teradata Software MS Project, Access, MS Office
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