Popular in Course
verified elite notetaker
Popular in none
This 2 page Document was uploaded by an elite notetaker on Tuesday December 22, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 22 views.
Reviews for Software-Technical-Support-Representative-in-Exton-PA-Resume-Steve-Murray
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/22/15
STEVE MURRAY Exton, PA 19341-1524 484-744-4985 | firstname.lastname@example.org | www.linkedin.com/stevemurray86 SUMMARY Seasoned quality assurance professional experienced in the design, implementation, and support of cost- effective, high-quality customer service solutions for complex technical issues. Extensive qualifications in all facets of project lifecycle development. Reputation of excellence for leadership and assistance to the Customer Support Center. Pioneered many innovative support concepts and sought improvements to exceed customer needs. Detail oriented with exceptional organizational, multitasking, and oral/written communication skills. Broad technical knowledge with strong ability to grasp and resolve complex technical issues in any situation. AREAS OF EXPERTISE Quality Assurance Client Relations LDRPS Software Testing MS Office Suite Paragon Software Training MS Access ePlanner Help Desk MS Project PreCovery Technical Support MS Visio CBR Disaster Recovery Planning ChangePoint Data Administration Crystal Reports PROFESSIONAL EXPERIENCE SUNGARD AVAILABILITY SERVICES, Wayne, PA 1987 to 2012 Advanced rapidly through a series of increasingly responsible assignments based on contributions to corporate growth and profitability. Received numerous client commendations and awards for outstanding performance and leadership. SENIOR CONSULTING SUPPORT ANALYST Quality Assurance Proof documents and edit based on errors in spelling, grammar, punctuation, and context. Ensure that documents conform to AP style guidelines and are error free. Proofed and edited letters, reports (including information security reports), presentations, proposals, Requests For Proposal, and Statements of Work. Ensured timely turnaround of deliverables in accordance with client contracts. Technical Support Plan and direct support operations to assist in-house consultants in the development and enhancement of Disaster Recovery Plans to support diverse client requirements. Led projects through the full project development lifecycle, from initial assessment to final client acceptance. Worked closely with internal consultants to provide implementation assistance, product expertise, and recommendations for improving development and testing procedures. Oversaw final plan development and publication based on client modifications and enhancements. Managed quarterly and semi-annual plan updating processes. Maintained and converted large client databases to maintain consistency and accuracy. STEVE MURRAY c 484-744-4985 2/2 Furnished onsite training to clients in company software implementation and ongoing technical support. Provided software support to Help Desk staff to resolve client software issues, providing documented problem resolution. Involved in testing company software releases. Conducted semi-annual Disaster Recovery Plan review sessions on site at Conectiv. Capturestplan changes in full view of meeting attendees using SunGard’s ePlanner software. Provided 1 -level ePlanner support. Provided software training for Media General at multiple sites. Solved a long-term software issue they had and shared solution with the software Help Desk. Developed 10 IMT and complex IT Team Plans for Susquehanna Bancshares, requiring extensive data entry. Resolved continuity and clarity issues to ensure a quality product. Completed project ahead of schedule. Created and implemented MS Word Macros to expedite development of Disaster Recovery Plans on desktop PCs for supervisor and co-workers. This contributed to the completion of the ISB plan conversion project ahead of schedule and $6,700 under contract. Asked to support the software development team in formatting reports for an updated version of software as a result of prior modification achievements. Furnished “just in time” local versions of Lehigh Valley Hospital’s Recovery Plans to support the hospital’s mock disaster recovery drill efforts. Team Leadership Developed and implemented policies and procedures to improve work processes and enhance departmental efficiency. Established schedules and methods for support operations and maintenance activities. Assisted in special projects affecting improvement of software program. Provided information, direction, and training to junior staff. Served as Lead during Supervisor’s absence. Held full responsibility for corporate purchasing and software shipping/receiving function following company merger. Structured and negotiated vendor contracts to improve product quality and service delivery. Assisted in transfer to newly created department. Awards Received the SunGard Corporate Inspirational Leadership Award in 2000. Received 9 SunGard Star Awards for Outstanding Performance. EDUCATION Associate Business Degree, Accounting – International Correspondence School, Scranton, PA Computer Training Program – Elwyn Institute, Elwyn, PA Professional Development Courses Crystal Reports 11 Upgrading and Maintaining PCs Total Time Management How To Be a Better Proofreader Mistake-Free Grammar and Punctuation
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'