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Date Created: 12/22/15
Leo Edford Euless, TX 76039 817-709-7455 firstname.lastname@example.org Summary Specialist in Escalation and Crisis Management, Large Enterprise Accounts. I have a proven ability to manage challenging customers in a stressful environment. Coordinated and managed support groups, both internal and external. Provided oral and written communications to internal and customer Management teams. I communicated with external C-level executives regularly. Siebel CRM and Sales Force experience. Extensive Sales and Sales Management experience supporting small, medium and large Multi- National/Global accounts. Sales and Management experience at District, Regional and National levels. Direct Sales, Partner and Distribution Sales experience. Territory Development, Account Development and Project Management experience. Sales experience in Hardware, Software and Services, including Managed Services of Data Centers and multi-location field offices. Professional Experience Dell Corporation, Dallas, TX 2004 – 2012 Technical Account Manager (TAM) Large Enterprise and Platinum Accounts. Managed major escalations for a large Consulting firm, resulting in large incremental revenue increases exceeding $20M. Managed large product repair and replacement projects for a major Association and a major Drugstore chain. Bronze Award, On the Spot Award, 2011. SPOTS and PS4DC SME. Critical Situation cases, Executive Summaries to all Management teams. Excellent relationships with Support queues, Sales teams. Known for Customer relationship building skills. PMI Training. High CSAT scores. Salient Systems, Dallas, TX Consultant Business Development Manager for Nortel Systems, Channel Partner Sales. Contract for Catalog Sales and developed presentation for Nortel Sales teams. Surveillance and Security systems. Supported and assisted in quotes to Government, Transportation and Utility Industries. Storage Computer Corporation, Dallas, TX Major Account and Channel Partner Regional Manager High-end storage products, SAN, NAS, DAS, Multi GB Ethernet fiber connectivity. Media Server for Security, Surveillance and VOD. Developed several new Channel Partners. Retained and strengthened customer relationships. Expanded Application software products through licensing agreements. Digital Link Corporation, Dallas, TX National Accounts Manager Direct Sales to ISP, Major Enterprise Accounts and Channel Partners. CSU, DSU and high speed Multiplexors, fiber. Interfaced high-speed products with Nortel, Cisco and AT&T switch products. Supplied Call Service Units for all of the Dell Call Centers in Round Rock and Nashville campuses. Multi-millions in quarterly sales. Managed major accounts sales to Williams Communications, Nortel/Bay Networks, Cisco, First Data Resources, Time Warner, Lockheed Martin, Texas Instruments, Level 3, and Perot Systems. Consistently exceeded sales quotas. Personnel and budget responsibilities. Video Server Networks, Dallas, TX National Accounts Manager Direct sales of ISDN card level products. Managed major account, V-Tel Corporation, $3m per quarter average. Improved deteriorating customer relationship, expanded sales, integrated new product set into the next generation products. Negotiated Contracts and Pricing. Expanded Account base. Exceeded quote yearly, 140% in 1997. Telematics International, Dallas, TX Central District Sales Manager Managed Direct Sales of X.25 switch, Frame Relay and ATM switch products. Managed several major accounts. Repaired customer relationships with Amoco Oil. Supplied products for Global network and expanded to include 3,500 gas stations/stores for a POS network. Expanded backbone network to accommodate the increase in data volume. Managed Sales and SE teams in the district. Budget and personnel responsibilities. US Sprint / Telenet, Dallas, TX Director of Network System Sales, Central Region Managed sales team of 20 sales, system engineers, proposal writers that successfully sold and implemented a Global backbone network of 237 locations for Anderson Consulting. Coordinated and managed the global implementation of the network. Assisted in building a NOC to manage the network. Network sales exceeded $5m with recurring service revenues of $60k per month. Managed several large active accounts and increased revenues. Exceeded revenue goals every year. Technical Experience 10 years of Computer Operations, programming, system and network design planning and implementation. Education Attended University of Michigan, Oakland University, Henry Ford Community College. Associates degree in Computer Science major.
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