Popular in Course
verified elite notetaker
Popular in none
This 2 page Document was uploaded by an elite notetaker on Tuesday December 22, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 14 views.
Reviews for Technical-Writer-Business-Analyst-in-NYC-Resume-Richard-Jordan
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/22/15
R I C H A R D.. L. .J O R D A N MOBILE: .347-446-5091 ...◊....firstname.lastname@example.org...◊ LinkedIn TECHNICAL WRITER | BUSINESS ANALYST Broad base of business analysis and technical documentation skills acquired in financial services, insurance, and educational environments using spreadsheet and database applications, information-management programs, word processing and presentation graphics. Ability to synthesize and present data in written and graphic form that meets the demands of customer- facing content. Possess time-management skills with the ability to prioritize. SELECTED TECHNICAL SKILLS MS Visio.(workflow, wireframes ..MS SharePoint.. .MS Office 2010: Word, .Excel, Access, PowerPoint MS Project.....VBA.. ...SQL.....UNIX.....Snagit.....Lotus Notes....ActiveDocs..(template design). FOUNDER |TECHNICAL WRITERS BUSINESS ANALYSTS,..LinkedIn... •...Oct 2012 Technical Writers Business Analysts Leaders in New York NY Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions EXPERIENCE... • ..(C) = Contract Assignment LIBERTY INTERNATIONAL UNDERWRITERS (Liberty Mutual), New York. •.. March 2010 — Sept 2012 (C). U.S. Applications Consultant, Technical Writer, LIU Policy Publishing: COMMUNICATION — Worked with all groups to ensure that information about the application or process was readable and accessible to all stakeholders – developers, end users, support, management and sales: Identified business requirements that captured system, process, and form changes necessary to support product development, the Software Development Life CyclSDLC), and product-management initiatives. Established and maintained cooperative working relationships interdepartmentally. Advocated the need for business process definition, analysis, and documentation. PROJECT MANAGEMENT — Ensured that SDLC documentation was produced in the context of evolving business requirements, consistent with agile methodology: Designed wireframes and templates of quotes/binders/policies to underwriter specification, with change-management controls. Collaborated with IT to develop technical requirements for new templates. Documented requirements, functional and non-functional specifications, process flows (as is/to be), and publishing guidelines, as needed. COMPLIANCE — Ensured that application development and operations processes followed guidelines of regulatory bodies and internal company standards: Built policy templates, with required notices and endorsements, with ActiveDocs, providing underwriters nationwide with the functionality for compliance with current federal and state regulations. Compiled business rules, use cases, best practices, and incorporated these into the knowledge base in SharePoint. NYC DEPT OF EDUCATION (NYCDOE), MetroTech, Brooklyn.. • .Nov 2008 — July 2009 (C)..Technical Writer, NYCDOE Special Education Student Information System (SESIS) project: Monitored the SESIS project life cycle for SOW documentation. Worked with SMEs in determining NYCDOE requirements and liaised between multifunctional teams. Wrote training guides for developers, created document templates, and designed user-friendly formats. MUTUAL MARINE OFFICE, New York, a property/casualty insurer. •..April — Aug 2008 (C). Database Specialist MS Excel/Access), accounting department: Modified accounting databases MS Access with SQL, enabling the accounting department to increase the functionality of reports and meet regulatory deadlines. Trained accountants in neMS Excel features in weekly “Lunch & Learn” sessions, with follow-up training sheets. MOODY’S INVESTORS SERVICE, MOODY'S CORPORATION, New York •..Jan 1999 — Feb 2008 A major provider of credit ratings of fixed-income securities to the capital markets worldwide. Senior Database Analyst |Technical Writer, Local Information Technology: Wrote SQL queries under a UNIX platform in a Sybase environment to produce ad hoc reports for credit-rating analysts, compliant with SOX regulatory standards. Updated statistical databases with SQL MSdExcel on a monthly and quarterly basis. Worked with QA Test Lead to develop User Acceptance Test entrance criteria. Ensured that all documentation was entered into the appropriate document management software. R I C H A R D.. L. ..J O R D A N, p a g e 2 Created dataflow diagrams and graphics wMSh Visio of business process flow for database queries. Wrote test manuals, such as Scorecard Web Service Test Portal Test-User Manual, for software testing, validating data and functionality, and facilitating QA processes. Wrote VBA macros inMS Excel to automate procedures for downloading and processing quarterly data for banking and insurance databases, making data Sybase-ready and reducing processing time. Built data dictionaries for multiple databasMS Excel andMS Access. Wrote user guides (wiMS VisioMS PowerPoint, MS Word), in both PDF/HTML formats, to accompany the rollout of in-house applications. Example: GRI Data Manager, a user manual for analysts of government-related issuers. EDUCATION M. A., English, 1998 • Brooklyn College • New York B. A., English, 1996 • University of Tennessee• Knoxville PROFESSIONAL DEVELOPMENT • 2009 —2012 Learning Tree International, New York: Business Analysis—Defining Successful Projects Developing SQL Queries for SQL Server New York University, New York: Fundamentals of Corporate Finance Principles of Financial Modeling Techniques of Financing Corporations Financial Statement Analysis NYU Certificate in Information Management: Introduction to C Programming Database Management Systems Data Communications Internet/Intranet Business Applications UNIX Operating System Advanced Programming with Visual Basic AREAS OF EXPERTISE Data Analysis • Business Workflow • Customer–facing Content • Best Practices Documenting Functional Requirements • Business Rules and Use Cases • User Guides Dec 2012
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'