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Date Created: 12/22/15
K ENDALL B. B URGDORF email@example.com - Phone: (314) 330-2019 Arnold, MO 63010 D IRECTOR OF INFORMATION T ECHNOLOGY Professional Summary Strategic and forward-thinking IT Management Executive with a history of success designing and supporting infrastructure environments while directing the full lifecycle of high-profile, technically complex implementations. Expertise in the design, development, and administration of relational database management systems. Keen business sense with a record of generating immediate as well as sustainable process improvements, and creating positive collaboration across technical and non-technical teams. Dynamic leader with 15+ years of experience in the application, management, and use of technology to provide solutions that align with corporate Vision, Mission, Strategic Objectives and Core Values. AREAS OF EXPERTISE Team Leadership/Motivation – Process Improvement – Strategic Planning – Project Management – Business Analysis Systems Analysis – IT Infrastructure/Design – Software Development – Systems Engineering – IT Support Operations PROFESSIONAL EXPERIENCE AMERICAN OPTOMETRIC ASSOCIATION 1982 to 2012 Professional association with approximately 37,000 professional optometry practitioners. M ANAGER,NFORMATION TECHNOLOGY (2005 to 2012) Oversaw project management for all IT support systems, including finance and invoice control, budgeting, and personnel databases. Orchestrated development, deployment, and migration of application software systems. Converted legacy systems to new infrastructure management utilizing Microsoft Windows Server 2008R2, SQL server 2008R2, SSRS, and .NET technologies. Administer consultant contractors and system development activities through detailed system specifications. Implemented multi-site Cisco Unified Communications/VOIP systems. Led company-wide migration from Oracle to Microsoft SQL Server operating environment in 2006. Initiated and directed the system enhancement projects to integrate .NET processing and user interfaces into core business legacy systems. M ANAGER,NFORMATION SYSTEMS (2000 to 2005) Initiated and supervised multiple upgrades, software conversions, and hardware reconfigurations. Architected multi-site WAN infrastructure consisting of Microsoft Windows 2000/2003 servers, including AD/DNS, SQL 2000/2005, Oracle, Citrix, IIS web, Exchange 2003 email, file, print, and queue management servers. Managed the implementation and customization of a new .NET web-based Association Management System. Initiated and directed the development and implementation of web system functionality into AOA’s international membership dues renewal/payment application processing, and meetings/conventions online registration systems. DATA PROCESSINGM ANAGER (1982 – 2000) Hired to reorganize and eliminate five-year backlog of software implementation, and automate all operational processes within the organization. Designed and implemented new custom application software systems to meet association’s unique core business requirements pertaining to national affiliate membership dues collection and management, major meetings, and onsite/remote convention registration management, as well as doctor and practice opportunity tracking and administration. Implemented packaged solutions to automate remaining accounts payable, accounts receivable, sales analysis, order processing, and inventory control systems. Designed and implemented custom processes to fully integrate these systems with the organization’s existing general ledger system. Created revolutionary automated information systems, nurturing product through multiple phases of environment. Established development and operation process protocols to ensure system integrity, timeliness, and workflow optimization. Conceived and executed pivotal hardware transition from legacy Wang VS 7150 infrastructure to Dell servers running Windows NT, Microsoft Exchange, and Oracle RDBMS. EDUCATION & CERTIFICATIONS Studied at Meramec Community College – St. Louis, MO Certified Computing Professional (CCP) – The Institute for the Certification of Computing Professionals Certified Systems Professional (CSP) – The Institute for the Certification of Computing Professionals