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Date Created: 12/22/15
SANDRA JOHNSON Loxahatchee, FL 33470 firstname.lastname@example.org (561) 602-4536 Health Care Management professional with diverse experience in the healthcare industry, coupled with leadership, administrative and client service expertise to achieve organizational goals. SUMMARY OF QUALIFICATIONS Possesses Bachelor of Health Services in Health Administration. Leadership and management skills to hire, train and inspire confident employees. Credited with resolving client issues with solutions beneficial to both client and organization. Demonstrates ability to create new systems and procedures for improved efficiency. Ability to utilize precise skills to ensure accuracy and completeness of documents. Solid interpersonal and articulate skills with ability to build relationships Proficient in Microsoft Office, Medical Manager, Generations, Health Manager and Visitrax. EDUCATION AND TRAINING BACHELOR OF HEALTH SERVICES IN HEALTH ADMINISTRATION 2004 FLORIDA ATLANTIC UNIVERSITY Boca Raton, FL GPA: 3.734 ● Minor in Business Administration ● Cum Laude SPECIALIZED ACADEMIC COURSES Health Delivery Systems Health Research Health Law Healthcare Organization & Administration PROFESSIONAL EXPERIENCE COMFORCARE SENIOR SERVICES, Palm Beach Gardens, FL April 2008-October 2012 Franchise organization, founded in 2008, that has more than 100 employees to offer comprehensive daily personal care services for senior citizens. CHIEF OPERATING OFFICER/CO-OWNER Hired and trained productive and experienced caregivers, utilizing proven screening, hiring and orientation procedures; led to improving employee retention rates. Actively listened to needs of each client, identifying best caregiver-client match for optimal satisfaction; ensured 24/7 availability to clients for timely client responses. Maintained open communication with all caregivers, providing support to ensure positive employee relations. Recognized in 2009 as honored member of Cambridge Who’s Who registry of executives; received recognition in 2011 at ComForcare National Convention with award. Acknowledged by clients through testimonials because of continued efforts in providing empathetic care, quick service and client support. HORIZON CARE SERVICES, INC., North Palm Beach, FL May 2005-January 2008 Home healthcare organization that provides skilled and non-skilled personal services to clients. REGIONAL VICE PRESIDENT OF OPERATIONS Received leadership award from management for continued effort and results. Implemented new operational forms during new creation of new services, streamlining operations for optimal business operations. Utilized company survey to maintain ongoing adherence with regulations, resulting in promptly correcting issues and reducing future deficiencies. Created new form to use during each skilled case, ensuring physician’s orders matched services provided. Developed discharge summary form for use during discharge of each patient, leading to improved compliance. Diligently trained new employees and assisted president with hiring process, following company procedures. ADMINISTRATOR Created new system for organizing client charts, improving efficiency and ease for future retrieval. Opened every non-skilled case by arriving at patient’s home, filling out required paperwork and communicating with clients to establish positive relations. Documented plan of care for each patient and sent copy to physician within 48 hours, ensuring proper patient care and increasing referral business. Evaluated employees on quarterly basis to ensure optimal productivity levels, resulting in improved operations. Verified insurance policies and secured deposits to ensure on-time payments and decrease receivables. Assisted with human resource tasks, including maintaining ongoing compliance with AHCA. DR. REZNICK & DR. LEVINE, Boca Raton, FL May 2004-June 2005 Small internal medicine practice that provides services to local patients. OFFICE MANAGER Managed scheduling, registration, billing and collections for office, maintaining accuracy and ensuring timely completion. Ensured each physician maintained full schedule for optimal operations, maintaining steady patient flow and minimal gaps. Increased daily revenue and reduced receivables by managing billing and collections, communicating with patients when needed to determine acceptable payment plans. Screened potential employee candidates before hiring process, assisting physicians with human resource procedures. ADDITIONAL EXPERIENCE Office Manager, Outreach Home Health, West Palm Beach, FL. Staffing Coordinator, Outreach Home Health, West Palm Beach, FL. Human Resources Coordinator, Outreach Home Health, West Palm Beach, FL.