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Date Created: 12/22/15
A STRID G UERRERO PORTILLO, MPA Germantown, Maryland 20876 240.478.8749 firstname.lastname@example.org Q UALIFICATIONS Dynamic, results-producing Healthcare Project and Program Manager with a 18 years exceptional track record of defining and executing strategy to lead organizations to optimized revenue, productivity, efficiency, and profitability. Consistently impact business growth, as demonstrated by playing a key role in increasing revenues to $466 million from $311 million through the submission of award winning proposals. Comprehensive understanding of the big picture of operations. Able to influence internal and external stakeholders. Superior leadership, persuasion, training, team work, and interpersonal abilities. Adept at building world class, high-performance teams. Decisive and proactive. Outstanding analytical, problem solving, and critical thinking abilities. Proficient with Word, Excel, PowerPoint, and Outlook. Bilingual, fluent in English and Spanish. A DDITIONAL K EY C OMPETENCIES Continuous Improvement Conflict Resolution Cultural Diversity in Healthcare Change Management Proposal & Contract Management Regulatory Compliance C AREER A CCOMPLISHMENTS AMERIGROUP CORPORATION Dramatically improved productivity and efficiency within the business unit by reorganizing the department and providing extensive training to team members; included eliminating the potential for missed business caused by not meeting required timelines. Identified areas for improvement by analyzing strengths and weaknesses of the Business Development Department; included reviewing activities and data to assist with planning, risk management, and improved service utilization. Provided a department roadmap by defining implementing department policies, goals, objectives, and procedures; conferred with organization officials and team members as needed; maintained communication among department leaders. Propelled department’s submission turnaround rate to 85% from 63%; department consisted of 7 writers (direct reports), 60 subject matter experts (SMEs), and 10 underwriters. Achieved an 84% reduction in the use of recycled responses to requests for proposals (RFPs) and requests for information (RFIs) by implementing a policy that previously presented responses were not to be used while responding to new requests; removed all outdated templates. Improved the likelihood of contract awards, increased accuracy, and minimized response time to RFPs and RFIs by collaborating with IT on creating a relational database for the department; eliminated the need for requests for submission extensions. Facilitated industry knowledge for writers without a healthcare background by utilizing a web- based program focused on nomenclature and the various clinical departments comprising an HMO. Enabled an increased understanding of specific topics and functions by coordinating workshop sessions with internal SMEs, providing detailed information on their area of expertise. Ensured a clear comprehension of RFPs by training the writers on reading and analyzing the RFPs; enhanced response content by initially pairing the writers while creating responses to the RFPs. Maximized productivity by re-engineering or implementing processes; included weekly meetings to monitor and track workflow, reviewing proposals prior to submission, scheduling work according to available resources, and creating reports for senior management. ASTRID GUERRERO PORTILLO, MPA Page Two C AREER A CCOMPLISHMENTS (Continued) KAISER FOUNDATION HEALTH PLAN OF THE MID-ATLANTIC STATES, INC. Instrumental in increasing revenue from $311 million to $466 million by leading a team comprised of senior proposal writers, account executives, underwriters, and SMEs in optimizing the proposal process for submittal to large government organizations and global corporations. Delivered a 94% success rate in the generation and delivery of 1,500+ new and renewal proposals; ensured underwriters responded to all financial aspects accurately by reviewing and providing cost reports for the proposals. Engaged clinical team members, managers, and executive SMEs to participate in all responses; utilized approximately 50 internal SMEs to address various topics with the proposal team such as disease management, utilization, regulatory compliance, behavioral health, and pharmacy Maximized productivity and the likelihood for wins by facilitating or coordinating workshops for the writers to enhance writing skills; included hiring consultants focused on techniques, persuasion, formatting, grammar, style, and technical writing. Enabled a deeper understanding of client needs by arranging an annual SME forum whereby representatives from top accounts would address the key components of proposals including the significance of detailed questions and answers during the proposal process. Improved the submission rate by re-engineering processes and procedures such as establishing solid deadlines for reviewing and defining strategy for replies to RFPs and RFIs. Ensured timely and up-to-date information by coordinating and assisting in the creation and ongoing maintenance of a relational database that contained information on a variety of subject matters common to proposals. Furnished senior management with quarterly reports that included proposals in the pipeline, awarded submissions and renewals, average turnaround time per request in business days, and most frequently requested information. Produced proposals for the top 5 awarded or renewed accounts including the United States Government, Union Local 25, Fairfax Department of Education, and Wal-Mart. Additional clients included AT&T, Northrop Grumman, Bank of America, PepsiCo, Boeing, Sears Roebuck, Chevron, Target, Ford Motor Company, United Airlines, General Dynamics, Verizon Wireless, General Motors, Hewlett-Packard, Xerox, Lockheed-Martin, and Wells Fargo. PROFESSIONAL E XPERIENCE GOVERNMENT WORKS, INC., Rockville, Maryland 2011 Proposal Consultant Project managed and served as SME for the proposal submission to the Arkansas Medicaid Enterprise (SP-0275) Program. MOTHER SETON PARISH, Germantown, Maryland 2010 – 2011 Volunteer Teacher Engaged elementary-aged students in learning religion by developing and executing creative activities to enhance interest in the subject; included providing hands-on resources for students to explore, manipulate, and use, both in learning activities and in imaginative play. Included sewing and providing apostle garments, producing plays, art, music, stories, word and Bible puzzles, Bible bingo, and an activity titled American Bible Idol. ASTRID GUERRERO PORTILLO, MPA Page Three P ROFESSIONAL E XPERIENCE (Continued) AMERIGROUP CORPORATION, Virginia Beach, Virginia 2008 – 2009 Associate Vice President of Business Development Optimized the proposal process to ensure timely and accurate submissions by re-engineering processes to maximize productivity and efficiency; included identifying complex challenges and evaluating, developing, and implementing solutions. Oversaw activities directly related to product development and services. Employed a comprehensive understanding of business and management principles related to strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. KAISER FOUNDATION HEALTH PLAN OF THE MID-ATLANTIC STATES, INC., Rockville, Maryland 1999 – 2007 Proposal Manager Directed the day-to-day activities of the department by leading 8 direct and 50 indirect reports, organizing the business unit, training writers, and SMEs, and creating a relational database. Configured work schedules and assigned specific tasks surrounding the development and presentation of responses to national, regional, Federal, and local RFIs and RFPs, including the Medicaid and Medicare healthcare market. Served as liaison for clinical and executive SMEs that partnered with the team to provide strategic support while preparing responses to RFPs and RFIs. Facilitated proposal strategy meetings with regional and national departments. Developed and executed an operating structure and budget. Ensured appropriate staffing by determining requirements and leading the staffing processes; included assessing principles and procedures for recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Evaluated or developed marketing strategy in alignment with objectives, market characteristics, and cost and markup factors. Additional Experience: Proposal Manager, MEDIFAST INTERNATIONAL, Shady Grove, Maryland E DUCATION & C REDENTIALS BOWIE STATE UNIVERSITY, Bowie, Maryland Master of Arts in Public Administration RUTGERS UNIVERSITY, Newark, New Jersey Bachelor of Arts in Foreign Languages Healthcare Administration Graduate Coursework, University of Maryland Lean Six Sigma & Six Sigma Greenbelt-Healthcare Certifications, Villanova University Project Management Certification, Kaplan University Finance for Healthcare Managers Certificate, Cornell University R ECOGNITION Outstanding Contribution in Program Improvements, National Business Coalition on Health (NBCH) Health Plan Innovation Award, Most Advancement in the Area of Health Care Disparities
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