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Date Created: 12/22/15
WILLIAM A. LANG Bloomfield Hills, Michigan 48304 248.417.2531 firstname.lastname@example.org Vice President Business Consulting Services Seasoned senior business consulting leader and strategist with over 20 years of success building multimillion dollar consulting practices and service organizations for world-leading companies. Demonstrated track record of establishing clear organizational architectures providing a solid process foundation for business growth. Strong project and program manager able to provide the direction necessary to guide achievement of key milestones. Expert client relationship manager able to forge lasting partnerships with C-level executives and key influencers. Demonstrated talent for identifying new business opportunities. Proven history of turning around failing business units and projects. IT Consulting Practice Management Service Delivery Project & Program Management Strategic Planning Team Building Business Development Client Relations Business Analysis Process Optimization Change Management Organizational Development New Market Penetration Profit & Loss PROFESSIONAL EXPERIENCE OECONNECTION, Richfield, Ohio 2008-2012 $50 million eBusiness supply chain solution provider for automotive OEMs and their dealers. Account Development Director, General Motors Primary liaison for high-level account management and customer relationship management for client General Motors. Identified and pursued opportunities within the GM organization. Presented project proposals to internal and GM management. Coordinated project delivery. Developed and maintained a $25 million product portfolio. Generated $5 million in sales growth over 3 years, for a 25% sales improvement Drove new business with ACDelco, GM Mexico and GM Canada. Introduced a new Fleet Claims / Consolidated Billing solution for GM that improved parts and service sales to Fleet operators improving after market parts sales for GM by an average of $5 million annually. Strengthened the relationship and fostered trust among the General Motors executive team. Elevated customer satisfaction with General Motors and the GM Dealer Network user community. THE FOUNDATION TEAM, Plymouth, Michigan 2006-2008 Payroll service organization with $1.5 million gross payroll under contract. Managing Partner Spearheaded business startup and organizational development, including defining business processes and managing legal documentation. Analyzed and addressed internal requirements. Implemented business systems. Developed strategic marketing plans and documentation. Launched sales processes. Developed the company from a concept into a viable business with a stable operating architecture, clear policies and processes, and valid state and federal registration. Launched the payroll and benefits processing system serving diverse companies, and featuring client reporting plus online access for entry of salary and hourly information. Defined reporting and tax payment processing with numerous states and the federal government. Achieved a strong sales pipeline, securing the company’s first clients and nurturing customer relationships. FUJITSU CONSULTING, Edison, New Jersey 2004-2006 $120 million US subsidiary consulting firm of a leading Japanese global technology provider. Staffs 450 IT personnel. Senior Vice President, Delivery Directed strategic management and execution of enterprise-wide IT and consulting projects, with a primary focus on rescuing a failing business unit and restore profitability. Introduced plans for reversing negative profitability. Evaluated projects to prioritize recovery efforts. Reallocated personnel and resources to address critical issues in a timely fashion and introduce streamlined processes. Liaised with clients to identify success criteria and develop roadmaps. Implemented viable exit strategies for non-salvageable projects. After stabilizing the organization, continued to build business through new delivery strategies and acquisitions efforts to build out service offerings. Resume WILLIAM A. LANG Page 2 email@example.com FUJITSU CONSULTING, continued: Took over a $120 million portfolio of failing projects and turned them around successfully to achieve 20% growth in net contract margins over 22 months – rising from negative net income to 10% net before taxes. Strengthened and preserved relationships with clients with troubled projects, including Boeing, Toyota, and SBC. Guided the full complement of 450 personnel in effectively executing consulting and integration services focused on legacy modernization, enterprise content management, and package implementation (SAP). IBM, Southfield, Michigan 1995-2004 Top-ranking global IT organization with a history of excellence in technology development and services. Partner, Business Consulting Services, Automotive Industry Recruited to establish an automotive services organization, expanding the existing IBM hardware and software offerings in the automotive sector to include a business consulting services capability. Built a $600 million annual global consulting and solutions practice. Established an industry model for business consulting service delivery, leveraging the insight of global subject matter experts. Guided teams in the development of web-based solutions. Introduced standard IBM product and solutions templates. Built the IBM Automotive Services business unit from scratch to a $600 million unit within less than 9 years. Developed and expanded a professional team of star-quality executive management consultants operating in the U.S., Asia, and Europe. Developed a strong portfolio of premier IT solutions, providing software development, hardware configuration, systems management, outsourcing, and business consulting / change management for the automotive industry. Secured a contract with Ford Motor Company valued at $250 million annually, presenting an effective Application Development Center model that would outsource and strengthen application development. Supported clients in gaining a competitive advantage by developing online cloud solutions such as MyAutoGarage and IBM Place. PRICEWATERHOUSE, Detroit, Michigan 1990-1995 Global consulting firm ranked in the top 5 for market reach, revenues, and service delivery. Senior Manager, US Firm / Director, Global Firm Developed and launched the automotive industry practice, with additional authority over a $10 million personal book of business. Maintained relationships with client accounts, identifying and pursuing project opportunities. Coordinated sales and proposal delivery. Supervised project planning and execution. Additionally took over the Saudi Arabia operation for non-petroleum industry accounts in the Middle East, guiding a team of 50 personnel throughout strategic change consulting and SAP implementation engagements. Oversaw P&L for a $25 million book of business. Introduced the U.S. automotive consulting practice, establishing a local Detroit consulting practice. Boosted organizational efficiencies by leveraging auto industry experience and change agents such as SAP. Delivered ongoing improvements, including consistently improving sales, cutting costs, and optimizing operations. Additional roles include Director of Management Information Services / CIO for Carboloy, Director of Management Information Services for Dayco / Allen Industries, Manager of Business Operations for SEMTA, and Systems Analyst for Midwest Advanced Computer Services. Details available on request. EDUCATION & PROFESSIONAL DEVELOPMENT IBM Business Management School: Harvard University, Boston, Massachusetts Bachelor of Business Administration: University of Michigan, Dearborn, Michigan Various ERP Solution Training, including: SAP, JD Edwards, Oracle Engineering CAD/CAM and PLM: Catia and Enovia by Dassault Systems Just-In-Time Manufacturing: Making It Happen: The Oliver Wight Company MRP II: Making It Happen: The Oliver Wight Company ERP Standard System: The Oliver Wight Company Orchestrating Success: The Oliver Wight Company Conceptual & Strategic Selling: Miller Heiman Executive eBusiness Infrastructure: IBM Change Management & Business Consulting: IBM Media Presentation / Company Spokesman: IBM Resume
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