Popular in Course
verified elite notetaker
Popular in none
This 2 page Document was uploaded by an elite notetaker on Tuesday December 22, 2015. The Document belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 7 views.
Reviews for VP-Business-Training-Financial-Services-in-Green-Bay-WI-Resume-Douglas-Bushman
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 12/22/15
Douglas L. Bushman Wrightstown, WI 54180 920.371.4652 email@example.com www.linkedin.com/in/dbushman SUMMARY Financial Services / Business Training Professional with broad experience developing and facilitating compliance management programs contributing towards reduced risk to business and enhancing customer knowledge of Regulatory policy. Highly effective in partnering with management and customers to influence a culture of compliance in an ever changing environment. Exceptional interpersonal and communication skills with all levels of management. Manages program examination through extensive knowledge, strong leadership and disciplined analytical skills. Develops risk resolution through comprehensive information management. Specialties: Regulatory Compliance Performance Management Risk Analysis Skills Development Metrics and Evaluation Process Analyst Customer Coaching and Training Teambuilding PROFESSIONAL EXPERIENCE ONEMAIN FINANCIAL/ CITIFINANCIAL, Green Bay, WI 2002 - 2012 National provider of consumer loan products affiliated with CitiGroup Vice President, Compliance Trainer / Business Trainer (2004 – 2012) Training Group, Compliance Training Support Team Develop and manage the culture of compliance through comprehensive information review combined with customer, product, and service examinations. Provide training and support on Federal regulatory laws, management compliance programs, compliance tools, and customer skills development. Advise management on business risk for non- compliance and implement program correction requirements to protect corporate investment. Managed team effort in development, maintenance, and quarterly enhancement of Compliance Training Program through consultation with business partners and customers, which enhanced culture of compliance. Facilitated 80+ Compliance Training reviews annually within branch network across the United States and Canada, resulting in reduction of examination fail rates by over 50%. Instrumental in comprehensive strategic planning, development, and implementation of “Needs Based Training” initiative that reduced travel expenses by 60% and still exceeded customer and business training expectations. Reduced operational risk to business by analyzing examination / compliance trends and providing management with metrics, information evaluation, and program recommendations. Managed team of 7 in development of new branch review impact metrics program that rolled out in the United States. Improved customer performance through implementation of recommendations made to field management. Initiated and led team effort in strategic planning, development, and implementation of Training Group Compliance Coaching Corner which resulted in 24 / 7 training information available to branch network employees. Strengthened evaluation team that constructed surveys, collected, and analyzed data, and produced Executive Summary of results and recommendations for strategic planning of future Home Office Learning and Development initiatives. Overall customer satisfaction rating was 96%. Guided process development in corporate FasTrack initiative by managing trainer activity and trainee completion resulting in newly promoted branch managers being more knowledgeable and better prepared for assigned duties. Initiated and influenced management in development of training mentor program that enhanced individual trainer skills and comfort levels with content through critical coaching. Douglas L. Bushman Page Two ONEMAIN FINANCIAL / CITIFINANCIAL (Continued) Branch Manager (2002 – 2004) Managed branch operation ($4M - $9M in receivables), including training of branch staff, insurance sales, collections, business development, and compliance. Supervised 3 – 7 team members. Communicated proactive feedback daily which fostered increased employee morale and productivity. Maintained and improved loan performance and business development while controlling delinquency. Implemented a culture of compliance which increased employee knowledge and resulted in zero failed audits. Recognized for coaching ability which resulted in training / promoting 3 employees to Branch Manager. WISCONSIN FINANCE CORPORATION, Shawano, WI 1995 - 2002 Regional small loan consumer finance company affiliated with Associated Bank Assistant Vice President / District Manager Supervised 32+ team members (10 branch office locations; $10M - $15M in receivables) in all aspects of business development, product sales, collections, expense control, and compliance. Developed and executed integrated sales, relationship, and credit strategies that aligned with corporate growth initiative to achieve desired revenue, expense and service goals. Established expectations and provided ongoing coaching and training in support of personal and portfolio growth objectives which increased individual productivity. Instilled a culture of compliance within the district employees which resulted in lower fail rates with greater satisfaction and improved morale. Instrumental in the strategic planning and development of branch, district and corporate budgets which resulted in meeting or exceeding revenue and expense control goals yearly. COMMERCIAL CREDIT CORPORATION, Green Bay, WI 1993 – 1995 National provider of consumer loan products Branch Manager Managed branch operation (built portfolio from zero to $3.3M in receivables), including business development, product sales, delinquency control, employee training and development, expense control and compliance. Instilled positive reinforcement daily which increased team member’s skill levels resulting in increased production. Implemented a culture of compliance which increased employee knowledge and resulted in zero failed audits. Recognized for coaching ability which resulted in training / promoting 2 employees to Branch Manager. Instrumental in corporate expansion in Northern Wisconsin through proactive growth in outstandings and seeding receivables to 4 new locations. ADITIONAL RELATED EXPERIENCE GREENWOODS STATE BANK, Lake Mills, WI Investment Specialist WISCONSIN FINANCE CORPORATION, Shawano, WI Branch Manager EDUCATION BBA, Finance, University of Wisconsin – Green Bay, Green Bay, WI
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'